How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs / SOHOs

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This presentation looks at the benefits 1toGo's Cloud based mobile unified communications services bring SMEs and SOHOs. It also suggests a roadmap for SMEs and SOHOs wanting to move to unified communications.

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  • Communication and collaboration technologies can be real-time or non real-time.
  • Reduced human latency : time spent waiting for someone to do something. Contact by most appropriate method. text to speech, speech to text, mobility, reduce telephone tag Better customer service: Whole organisation becomes a contact centre. escalate issues/queries/problems to most appropriate person/subject matter expert hence speedier resolution of customer queries via IM experts or escalating calls Improved productivity: click to call, find me follow me Better collaboration: conferencing Integrate mobility: 1 number wherever person is, one voicemail box Reduced costs: Reduce telephone and travel costs, Inter office calling, Treating problems asap , Toll bypass, extensions of PABX, SIP URI calling Improve business processes: appointment reminders with IVRs for customer to reschedule, make enquiries etc.
  • Reduced human latency : time spent waiting for someone to do something. Contact by most appropriate method. text to speech, speech to text, mobility, reduce telephone tag Better customer service: Whole organisation becomes a contact centre. escalate issues/queries/problems to most appropriate person/subject matter expert hence speedier resolution of customer queries via IM experts or escalating calls Improved productivity: click to call, find me follow me Better collaboration: conferencing Integrate mobility: 1 number wherever person is, one voicemail box Reduced costs: Reduce telephone and travel costs, Inter office calling, Treating problems asap , Toll bypass, extensions of PABX, SIP URI calling Improve business processes: appointment reminders with IVRs for customer to reschedule, make enquiries etc.
  • The following slides are merely a suggestion in order to leverage existing assets. The steps shown can be ignored depending upon the requirements of the organisation.
  • Peer to peer voice in the cloud
  • It is assumed that at this stage the legacy PBX has reached end of life and is removed. Employees’ mobile phones become full working extensions of the IP PBX Calls made to or by the SME’s employees and business partners need never pass over the public PSTN network if the person being called has an Internet communications URI such as john@example.com
  • How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs / SOHOs

    1. 1. How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs/SOHOs
    2. 2. Agenda <ul><li>What is Unified Communications (UC)? </li></ul><ul><li>What is 1toGo? </li></ul><ul><li>Why implement 1toGo? </li></ul><ul><li>Implementing UC with 1toGo </li></ul><ul><li>Contact Us </li></ul>
    3. 3. What is Unified Communications (UC)? <ul><li>Unified Communications is: </li></ul><ul><li>The integration of communication and collaboration technologies with business applications and processes </li></ul><ul><li>In order to improve those processes </li></ul><ul><li>These technologies currently operate in silos with separate addresses across multiple devices </li></ul>
    4. 4. What is1toGo? <ul><li>A provider of Unified Communications and ‘one number’ services to end users as well as service providers such as telcos, MVNOs and ISPs </li></ul><ul><ul><li>End users are SMEs/SOHOs, prosumers, consumers, diasporas, expatriates, communities/fan bases, frequent travellers, iPhone, iPad and Android enthusiasts </li></ul></ul>
    5. 5. What is 1toGo? <ul><li>Services 1toGo offers your end users include: </li></ul><ul><ul><li>Location-, network- and device independent virtual phone number/s </li></ul></ul><ul><ul><li>Fixed mobile convergence (FMC) </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Instant messaging/conferencing </li></ul></ul><ul><ul><li>High definition (HD) voice and video calling/conferencing </li></ul></ul><ul><ul><li>IP PBX </li></ul></ul><ul><ul><li>Presentation sharing/web conferencing </li></ul></ul><ul><li>* Services to be offered to an end user depends on the service offering to which the user has subscribed </li></ul>
    6. 6. What is 1toGo? <ul><li>Services 1toGo offers your end users include: </li></ul><ul><ul><li>Whiteboarding </li></ul></ul><ul><ul><li>A single email address and access interface to all messages such as emails (including remote IMAP, POP3 and MS Exchange accounts), voicemails, SMSs and faxes </li></ul></ul><ul><ul><li>Calendaring, address books, tasks, notes </li></ul></ul><ul><ul><li>A single secure area in the ‘Cloud’ to store files and share them with colleagues and friends </li></ul></ul><ul><ul><li>Integration with CRM, ERP, social media etc. </li></ul></ul><ul><li>* Services to be offered to an end user depends on the service offering to which the user has subscribed </li></ul>
    7. 7. What is 1toGo? <ul><li>Services 1toGo offers your end users include: </li></ul><ul><ul><li>Access to the above services as well as a range of call control features such as call forwarding and ‘find me/follow me’ via a Web browser, desktop or mobile device </li></ul></ul><ul><ul><li>An IP telephony front end for existing IMAP, POP3 and MS Exchange accounts </li></ul></ul><ul><ul><li>Access to our services also via standard desktop and mobile email and VoIP clients available in the market place </li></ul></ul><ul><ul><li>All the above on a month-to-month basis – no long term contracts </li></ul></ul><ul><li>* Services to be offered to an end user depends on the service offering to which the user has subscribed </li></ul>
    8. 8. 1toGo Web Browser/Desktop Client What is1toGo?
    9. 9. What is1toGo? 1toGo Mobile Client
    10. 10. Why Implement 1toGo? <ul><li>Reduce ‘human latency’ </li></ul><ul><li>Provide better service to your customers </li></ul><ul><li>Improve your staff’s productivity </li></ul><ul><li>Improve collaboration amongst a distributed workforce </li></ul><ul><li>Integrate mobility into your business </li></ul><ul><li>Reduce your travel and daily phone (including inter-branch) costs </li></ul><ul><li>Eliminate roaming costs when your staff travel </li></ul><ul><li>Improve your business processes </li></ul><ul><li>1toGo supports ‘bring your own device’ (BYOD) policies </li></ul>
    11. 11. Implementing UC With 1toGo <ul><li>The following slides shows one approach you can use to implement UC with 1toGo </li></ul><ul><li>Please note that you needn’t follow this sequence </li></ul><ul><li>You can implement some of the stages concurrently </li></ul><ul><li>Or leave them out altogether </li></ul>
    12. 12. Implementing UC With 1toGo
    13. 13. Implementing UC With 1toGo
    14. 14. Implementing UC With 1toGo
    15. 15. Implementing UC With 1toGo
    16. 16. Implementing UC With 1toGo
    17. 17. Implementing UC With 1toGo
    18. 18. Implementing UC With 1toGo
    19. 19. Contact Us For more information, please contact: Nigel Sinclair Thomson 1toGo/Zwana Unicom www.1togo.net Direct Tel: +27 (0) 87 351 9303 Email and SIP (IM/Voice etc.): nigelst@zwana.net
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