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Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
Intelligent Management
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Intelligent Management

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  • 1. Intelligent enterprising Presentation for Information Management Elise Sass
  • 2. Skandia <ul><li>International financial enterprise </li></ul><ul><li>Sweden insurance company </li></ul><ul><li>Insurance Company of the year 1997 in Sweden </li></ul><ul><li>In the list of Fortune 500 </li></ul><ul><li>Sponsored Mind Sports Olympiad in London </li></ul>
  • 3. Skandia from inside <ul><li>More than 120 professions </li></ul><ul><li>Values human capital </li></ul><ul><li>Theme “IC the future” </li></ul><ul><li>Innovative growth company </li></ul><ul><li>They have will and skill to innovate </li></ul><ul><li>Value knowledge investments </li></ul><ul><li>Create and nourish its intellectual capital </li></ul><ul><li>Ready to use technological tools to help sharing, refining, leveraging knowledge </li></ul>
  • 4. Technological tools <ul><li>Electronic communication networks </li></ul><ul><li>Sophisticated, interactive software </li></ul><ul><li>Information databases </li></ul>
  • 5. Technological tools help <ul><li>Organise and process information </li></ul><ul><li>Cut costs </li></ul><ul><li>Cut times </li></ul><ul><li>Cut risks </li></ul><ul><li>Larger network of people can work together </li></ul><ul><li>Allow new levels of creativity in all activities </li></ul><ul><li>Build virtual network of knowledge </li></ul><ul><li>Enhance decision-making </li></ul><ul><li>Make implicit knowledge explicit </li></ul><ul><li>Sharing news </li></ul>
  • 6. Intelligent organization <ul><li>Multiplies intellectual capital </li></ul><ul><li>Lets brain power to be prime mover for value creation </li></ul><ul><li>Capable to turn global business environments’ perspective to a business edge </li></ul><ul><li>Things about the future, ahead </li></ul><ul><li>Knowledge is shared quickly to build collective wisdom </li></ul><ul><li>Combines talented entrepreneurs and creative culture </li></ul><ul><li>Security for generations </li></ul><ul><li>Identifies and learns new patterns from a universal perspctive </li></ul>
  • 7. Organization intelligence operates on <ul><li>Know-what – cognitive knowledge </li></ul><ul><li>Know-how – advanced skills </li></ul><ul><li>Know-why – systems understanding and trained intuition </li></ul><ul><li>Care-why – self-motivated creativity </li></ul>
  • 8. Dolphin (1) <ul><li>AFS Business control system </li></ul><ul><li>Prsents refined information from number of different perspectives </li></ul><ul><li>Intelligence resource for business navigation </li></ul><ul><li>Serves as management tool and as informatiove system </li></ul><ul><li>Highlights individual companies potential in gloal AFS context </li></ul><ul><li>Data is structured into navigators </li></ul><ul><li>Covers environmental matters </li></ul>
  • 9. Dolphin (2) <ul><li>Helps to visualise organization position </li></ul><ul><li>Helps to visualise development </li></ul><ul><li>Includes competitior profiles </li></ul><ul><li>Enables internal benchmarking of companies on a global basis </li></ul><ul><li>Contains information on portfoios and performance </li></ul><ul><li>Simulation model </li></ul><ul><li>“ Suggestion box” </li></ul>
  • 10. 5 focuses of Dolphin system <ul><li>Financial focus </li></ul><ul><li>Process focus </li></ul><ul><li>Customer focus </li></ul><ul><li>Human focus </li></ul><ul><li>Renewal & development focus </li></ul>
  • 11. Elaboration for Dolphin <ul><li>Enable convenient presentation of comments from stock market analysts </li></ul><ul><li>EVA calculations </li></ul><ul><li>New products </li></ul>
  • 12. Knowledge in Skandia <ul><li>Knowledge recipe </li></ul><ul><li>Customer Service </li></ul><ul><li>Electronic quotation/application </li></ul><ul><li>DIAL </li></ul><ul><li>Key Account program </li></ul><ul><li>Electronic Commerce Department </li></ul><ul><li>Fenix </li></ul><ul><li>Project 2000 </li></ul><ul><li>KenNet </li></ul>
  • 13. Knowledge recipe <ul><li>Intranet – internal knowledge channel </li></ul><ul><li>Knowledge has to be shared and current </li></ul><ul><ul><li>Shorther waiting periods </li></ul></ul><ul><ul><li>Builds collective competence </li></ul></ul><ul><ul><li>Higher standards of service </li></ul></ul><ul><ul><li>Customers and clients can get to needed info quickly </li></ul></ul><ul><ul><li>Developments and analyses work fast </li></ul></ul>
  • 14. Company Customer Service <ul><li>Has process descriptions for best demonstrated practice </li></ul><ul><ul><li>Overall events </li></ul></ul><ul><ul><li>Tools level </li></ul></ul><ul><ul><ul><li>Providesdetailed support </li></ul></ul></ul><ul><ul><ul><li>Helps handling customer queries </li></ul></ul></ul><ul><li>Gives rapid access through effective, user-friendly search engines </li></ul><ul><li>Easy to update, improve and edit </li></ul><ul><li>Change reccommendations come from users and specialists </li></ul><ul><li>Flexible and accessible </li></ul>
  • 15. Electronic quotation/application <ul><li>Helps to spend more time with customer </li></ul><ul><li>Helps with calculations </li></ul><ul><li>Has “Risk filter” </li></ul><ul><li>Information forwarding is simplified </li></ul><ul><li>Reduces manual administrative tasks </li></ul><ul><li>Lower operating expenses. </li></ul>
  • 16. DIAL’s customer-oriented organization <ul><li>Responsibility rests with a “Customer group” </li></ul><ul><li>Philosophy is based on ambition to create a broad knowledge and work area </li></ul><ul><li>System benefits customers and employees </li></ul><ul><li>Specialist knowledge is conveied with Customer Groups </li></ul><ul><li>2 customer focused knowledge systems </li></ul><ul><ul><li>“ Household Expert” </li></ul></ul><ul><ul><ul><li>Offers claims support </li></ul></ul></ul><ul><ul><ul><li>Provides information based on values and calculations </li></ul></ul></ul><ul><ul><li>“ Motor Expert” </li></ul></ul><ul><ul><ul><li>Gives decision-making support </li></ul></ul></ul>
  • 17. Key Account program (1) <ul><li>Market of knowledge sharing that creates value </li></ul><ul><li>Builds up knowledge-enhancing relationships </li></ul><ul><li>Has Marketing Metrics recognition </li></ul><ul><li>Program grew out from operative problems solving soft </li></ul>
  • 18. Key Account program (2) <ul><li>Key Account executive works with a team to develop a stratetic plan for growing Skandia business </li></ul><ul><li>Opportunities are identified </li></ul><ul><ul><li>Quest lectures </li></ul></ul><ul><ul><li>Trainings </li></ul></ul><ul><ul><li>Presentations by managers </li></ul></ul><ul><li>Goal is to create synergy </li></ul>
  • 19. Electronic Commerce Department <ul><li>Supports electronic business needs </li></ul><ul><li>Customers are provided with up-to-date information about clients and investments. </li></ul>
  • 20. Knowledge form outside <ul><li>Alliance with other orgaizations </li></ul><ul><li>Integrate other systems to improve and work together </li></ul><ul><li>Creating new value for Skandia customers </li></ul>
  • 21. Collective competence system - Fenix <ul><li>Nainframe computer environment </li></ul><ul><li>Contains large volume of information </li></ul><ul><li>Client-server systems </li></ul><ul><li>Presents proucts in uniform and user-friendly way </li></ul><ul><li>Supports employees in daily decision making </li></ul><ul><li>Greater opportunities for customers </li></ul><ul><li>Improved work environment for users </li></ul><ul><li>Idea behind FEnix is to offer a useful tool for users and focus on customers </li></ul><ul><li>Tool for packaging and sharing knowledge </li></ul>
  • 22. Skandia Millennium – Project 2000 <ul><li>Deal with challenges to electronic systems </li></ul><ul><li>Study risks </li></ul><ul><li>Review and adaption current systems </li></ul><ul><li>Coming up with cutting edge systems </li></ul><ul><li>Modernizing techincal systems </li></ul><ul><li>Replacing where necessary </li></ul><ul><li>Direct time-frame and goal </li></ul><ul><li>Linking AFS unit to handle fund switches </li></ul><ul><li>Project helps to focus on abilities and innovations </li></ul><ul><li>Knowledge challenge </li></ul>
  • 23. ATC – Virtual intelligence collective <ul><li>Technological solutions for </li></ul><ul><ul><li>Grow relationships with customers </li></ul></ul><ul><ul><li>Value responsiveness, innovation and speed </li></ul></ul><ul><ul><li>Better leverage of human capital </li></ul></ul><ul><li>Pools colletive intelligence </li></ul><ul><li>Perpetuates central vision </li></ul><ul><li>Develop a technological innovation process </li></ul><ul><li>Focusing on issues before they become critical </li></ul><ul><li>Provides a rapid response to business needs </li></ul><ul><li>Advanced research </li></ul><ul><li>Involves ATC staff in initial set-up of new system </li></ul>
  • 24. Innovation at American Skandia <ul><li>Renewal and development is the key </li></ul><ul><li>Time and effort management </li></ul><ul><li>Hierarchy </li></ul><ul><ul><li>Group Stratetic Team </li></ul></ul><ul><ul><li>Cabinet </li></ul></ul><ul><ul><li>CEO Group </li></ul></ul><ul><li>Focusing on issues that are strategically vital </li></ul>
  • 25. KenNet <ul><li>Internet-based network to rapidly package, refine and share ideas within SKandia and partners </li></ul><ul><li>Converts human capital to structural capital </li></ul><ul><li>Visualizes and enhances Skandia’s collective intelligence </li></ul><ul><li>Knowledge contribution </li></ul><ul><li>Leads to further dynamics in knowledge creation </li></ul>
  • 26. Global knowledge economy <ul><li>Knowledge-intensive jobs increasing </li></ul><ul><li>Connection with networks increasing </li></ul><ul><li>New services created through technology </li></ul><ul><li>International teams working 24-hours straight </li></ul><ul><li>Organizing and exchanging knowledge becomes even more important </li></ul><ul><li>Bigger responsibility for people and organizations </li></ul>
  • 27. What Skandia example shows? <ul><li>Skandia is a company that started to think about many things before others did. Today no one questions if it is important to think and act fast and get to information quickly. Skandia understood it early and started to develop assisting software and methods quickly to increase employees satisfaction and effectiveness. </li></ul><ul><li>Their ideas and methods were ahead of their time and like one of the most important thing about Intelligent Enterprising is – think ahead, keep your thoughts on future. </li></ul>

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