Advocacy is Delicious, Restaurant.com and Zuberance- Presentation from WOMMA's WOMM-U 2012

1,098 views
1,001 views

Published on

Restaurant.com is the leading provider of restaurant savings nationwide. The company offers the best deal on every meal at more than 18,000 restaurants nationwide with nearly 50,000 daily gift certificate options. Restaurant.com has helped customers save more than $2 billion since the Arlington Heights, Ill.-based company was founded in 1999. Restaurant.com will describe how they've created a thriving group of tens of thousands of Advocates and how they're energizing these Advocates to spread positive Word of Mouth and drive sales.

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,098
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Advocacy is Delicious, Restaurant.com and Zuberance- Presentation from WOMMA's WOMM-U 2012

  1. 1. WOMMA Welcomes You To WOMM-U 2012 Advocacy is DeliciousTurning Restaurant.com Advocatesinto a Social Marketing Force
  2. 2. Advocacy is DeliciousTurning Restaurant.com Advocates into a Social Marketing Force Christopher Krohn Restaurant.com, President & CMO Rob Fuggetta Zuberance, Founder & CEO
  3. 3. Best Deal. Every Meal.• 18,000+ Restaurants• 50,000 Daily Gift Certificate Options• Saving diners $2 billion
  4. 4. Automating Advocacy Social, Digital, Mobile
  5. 5. Advocacy Program Overview • Launched: September 2011 • Goal: Identify and energize Advocates • 100% authentic advocacy
  6. 6. Identified 141,131 AdvocatesCreating Sustainable “Advocate Army” 80% 80% Likely to Recommend
  7. 7. Advocates Created 34,788 StoriesBoosting Advocacy & Engagement Restaurant.com “Date Night ” Creating Valuable Content Asset Generating 2.5M Trusted Impressions
  8. 8. Advocates Shared 12,525 OffersDriving Sales via Advocates • Reaching 1.9M people • Generating 3,773 in-bound Referral Clicks
  9. 9. Advocates Join Inner Circle Special Facebook page for Advocates
  10. 10. Tracking Advocacy
  11. 11. 3 Key Benefits of Advocacy 1. Increase advocacy and sales 2. Boost engagement 3. Enhance customer service
  12. 12. 5 Advocacy Do’s & Don’ts 1. Don’t pay or provide incentives 2. Don’t coach Advocates 3. Do make it easy for Advocates 4. Do measure and track results 5. Do use an advocacy system
  13. 13. Contacts ckrohn@restaurant.com @ckrohn1 rob@zuberance.com @robfuggetta

×