0
Building Dev Teams                          Empathy for Users                                                    By Zee Sp...
Empathize with the                         Development Team              By @zspencer from @leandog. Leave feedback, ask q...
Find Match Points              By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://...
What do they...                                  Fear                   Swear at             Make fun of                  ...
And Genuinely                                     Connect                              Play a game                        ...
Feel Their Pain                         It is VERY difficult to Legacy Systems                        make technology simpl...
Learn Their Language                             RailsForZombies                                                          ...
Ask For Help                    “Hey, I was wondering if you could tell me how crazy                                   I’m...
In User Tests         “Could you watch                  “How can this test        this and tell me what                 be...
When Use Case                                 Modeling           “Are there edge                                          ...
When Building            “What about Personas “What part             this person                                          ...
Make Your Users                                  Human              By @zspencer from @leandog. Leave feedback, ask questi...
Personas                                            Stick Them On The Wall              By @zspencer from @leandog. Leave ...
Bring Users to Devs                                         (I swear, coders don’t bite!)              By @zspencer from @...
Get Organized                                                       Use Cases                                             ...
Activities                                    Story Mapping                         Find cool                             ...
User Stories/Tasks                                                                        Short Title                     ...
Story Testing                                   Tiny Scenarios                        Given...                          Wh...
Oh Yeah. Build These                             Together              By @zspencer from @leandog. Leave feedback, ask que...
When we make things,                        we care about them.                                           (And we learn wa...
Some Giants Whose                        Shoulders I Stand On                        Davin Granroth                       ...
Upcoming SlideShare
Loading in...5
×

Building Development Teams Empathy for the User

622

Published on

Have you heard phrases like:
“Users? We don’t need no stinkin’ users!”
“Yea, we *could* do that, but it would be harder... So I’mma gonna do this instead!”
“Oh, come on... *EVERYONE* knows how to use ctrl + f to find something on a website!”

Are they coming from the developers on your project?

Then maybe you need to help them empathize with your users!

In this presentation/workshop/thing you will learn how to:
* Build bridges of trust between design and development
* Foster a culture of user centered design in even the most hardened developers
* Balance value to user and difficulty when discussing design

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
622
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Building Development Teams Empathy for the User"

  1. 1. Building Dev Teams Empathy for Users By Zee Spencer LeanDog AN AGILE SOFTWARE STUDIO By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  2. 2. Empathize with the Development Team By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  3. 3. Find Match Points By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  4. 4. What do they... Fear Swear at Make fun of Talk about Crave Laugh at Ignore Spend money on By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  5. 5. And Genuinely Connect Play a game Watch a movie Sit in their room/cube Grab drinks Be interested in them Eat lunch By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  6. 6. Feel Their Pain It is VERY difficult to Legacy Systems make technology simple are Painful Beautiful Interactions Require New Tech and Tools By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  7. 7. Learn Their Language RailsForZombies TryRuby Clean Code Learn Python The Hard Way Apprenticeship Patterns By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  8. 8. Ask For Help “Hey, I was wondering if you could tell me how crazy I’m being right now...” By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  9. 9. In User Tests “Could you watch “How can this test this and tell me what be better?” you notice?” “Can you help me get this set up?” By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  10. 10. When Use Case Modeling “Are there edge “What could make cases I don’t “Am I missing this hard to make?” understand? any systems?” By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  11. 11. When Building “What about Personas “What part this person of the app doesn’t make “Which does this sense? customer does person use this remind you the most?” of?” By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  12. 12. Make Your Users Human By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  13. 13. Personas Stick Them On The Wall By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  14. 14. Bring Users to Devs (I swear, coders don’t bite!) By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  15. 15. Get Organized Use Cases Have Many User Activities Have Many User Tasks/Stories Have Many Scenarios By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  16. 16. Activities Story Mapping Find cool Save thing Share it for later on google on g+ on twitter on pinboard Release A chrome Release B on firefox via email on delicious Release C on iPhone Stories on chrome on twitter client bookmarks on firefox Release D bookmarks By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  17. 17. User Stories/Tasks Short Title In order to... As... I Want... By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  18. 18. Story Testing Tiny Scenarios Given... When... Then... I’ve connected I share the cool the tweet is tagged my twitter account thing on twitter with #coolthingsharer I’ve not connected I start sharing I can’t share the my twitter account the cool thing cool thing on twitter I’ve not connected I start sharing I have the option to my twitter account the cool thing connect my twitter account By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  19. 19. Oh Yeah. Build These Together By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  20. 20. When we make things, we care about them. (And we learn way more) By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  21. 21. Some Giants Whose Shoulders I Stand On Davin Granroth Lisa Crispin Josh Walsh Christina York Mel Bugai Jeff Patton Robert C Martin Anderson Cooper Don Norman Indi Young Dale Carnegie By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×