Social CRM - Making Your Social Network to Work for You Tuesday, 17th May 2011
Overview• 15+ years Global Technology Integrator & Business Solutions Provider, Headquartered in Edison, NJ• State-of-the-art Technology Research & Development Centers in US, Canada and India• 4000 employees with offices in US, UK, Canada, France, Germany, Malaysia, Singapore, Middle-East and India• Dedicated R&D Division to Offer Value Added R&D Services & Product Development Services to the ISVs and SPs• Emerging Technologies Specialization with the leading technology vendors alignment• Pioneer in Industry Solutions Development (Insurance, Finance, E-Governance, Consumer Electronics, Pharmaceutical & Telecom)• Award Winning & Proven Partnership Program “Get IT Together” Partnership for ISVs, VARs, SPs and SIs• ISO and CMM Certified Solution Provider
Social Network– Facts & Figures Facebook - ~30 billion / month Twitter - ~25 billion tweets were sent out during 2010 >53% of US CMOs at Fortune 1000 companies launch corporate blog “it’s the cost of doing business today”. ~ $3.08 billion will be spent to advertise on social networking site during 2011 Wikipedia – One of the most visited & trusted site in the world – In 2010 it hosted 14 million articles for over 85K different contributors Worldwide distribution by Industry - LinkedIn Worldwide distribution by Job Function - LinkedInSources• Royal Pingdom• eMarketer• SlideShare• Socialnomics
Social CRMTool to facilitate the Sales Person to have all thesocial information of his accounts and contacts inCRM.Social CRM brings in all the social informationavailable in various platforms such as Twitter, Facebook, LinkedIn, etc. into CRM.This enables Organizations to effectively managecustomer communications and interactions frommultiple sources - Social Media, and provide a CRMunified view to search account information at ease.
BenefitsSocial CRM offers instant visibility to News, New Events, New announcements, Eventsand Conference, Participations, Awards, New releases, News, Revenue & Growth datafrom the social networking sites for all your Accounts & ContactsAllows your sales person to have stronger relationship with their customers by having allthese additional information handily.Sales person need not browse through various website to collect all social informationfor his accounts or contacts. Save time & Effort.Easy to include various social networking sites and portals.