Supporting Your Themes While Staying Sane - WordCamp New York

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After months of design and development, you’ve finally released a theme to the public. You take a deep breath, sit back, and admire your work of art. Exactly three minutes later, a user tells you that …

After months of design and development, you’ve finally released a theme to the public. You take a deep breath, sit back, and admire your work of art. Exactly three minutes later, a user tells you that they love your theme, but they’d just like to know how to add a third sidebar, a new widget area in the footer, and give the whole thing more of an art deco vibe.

You freeze like a deer in the headlights. What now?

Providing support for your themes offers tremendous opportunities to educate people, from explaining how to make a child theme to teaching simple CSS tweaks. It also presents challenges, like writing easy-to-follow setup documentation for a complex theme, or handling requests for help outside official support channels. This session will look at how to support your theme well while making users happy and staying sane – a winning combination in the world of theme development.

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Transcript

  • 1. Kathryn Presner WordCamp NYC 2014 @zoonini #wcnyc  
  • 2. Kathryn Presner Happiness Engineer Automattic Theme Team
  • 3. Be Nice empathetic, human, professional
  • 4. Be Patient even with thread-hijackers
  • 5. Gauge Skill Level beginner, expert, in between
  • 6. Think Outside The Theme plugins, other themes
  • 7. http://macmanx.com/2014/06/04/custom-fonts-without-plugins-for-wordpress-themes/
  • 8. Offer Resources Codex, tutorials, hire someone
  • 9. Foster Community let volunteers help, acknowledge
  • 10. Provide Docs FAQ, screenshots, screencasts
  • 11. Be Realistic enhancements, bugs, older browsers, uncommon devices
  • 12. Limit Channel- Switching different thread/forum/venue
  • 13. Refer Out if better expertise elsewhere
  • 14. Best Practices child themes, custom CSS plugin
  • 15. Happy Users = Happy You
  • 16. What About You? your biggest challenges?
  • 17. Where to find Presentation slideshare.net/zoonini Fonts Arvo & Lato Kathryn Presner Web: kpresner.com WordPress.org: zoonini Twitter: @zoonini