The Clientele Mindset

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    The Clientele Mindset - Presentation Transcript

    1. The Clientele Mindset (or… thinking like a professional camp person)
    2. Being The Best
      • As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities” 
    3. Being The Best
      • Here is a list of things that we highly value at our camp – things we can do as staff that show we are acting as professionals (thanks Michael):
    4. Being The Best
      • We put God at the centre of all that we do
    5. Being The Best
      • We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in all of our decision making
    6. Being The Best
      • We carry First Aid Kits and whistles whenever we are supervising children
    7. Being The Best
      • We know every child’s name in our cabin before they arrive
    8. Being The Best
      • We introduce ourselves to, and shake hands with everyone we meet
    9. Being The Best
      • We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if we don’t know it)
    10. Being The Best
      • We have a clean and presentable (not wrinkled) uniform on every opening and closing day
    11. Being The Best
      • We always say “thank you”, “please”, “you’re welcome” and “I’m sorry”
    12. Being The Best
      • We treat everyone with respect
    13. Being The Best
      • We will be punctual (there is a “You Should Have Already Been Here” bell)
    14. Being The Best
      • We always view the camp through the eyes of a “director” and will take the initiative to do what needs to be done (i.e. Pick up litter, set tables, empty garbages & put in new garbage bags, refill empty paper towel holders & soap dispensers)
    15. Being The Best
      • We treat every child as unique and valuable
    16. Being The Best
      • We value creativity and imagination but not gossip and complaining
    17. Being The Best
      • We always put people before programmes
    18. Being The Best
      • We lead by example
    19. Being The Best
      • We always put first the children in our care
    20. Being The Best
      • We never use negative self-talk so that we are teaching good self-esteem by example
    21. Being The Best
      • It’s about Honour
    22. It’s About Honour
      • Honour is:
      • High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate.
        • Good name; reputation.
        • A source or cause of credit: was an honor to the profession.
        • Glory or recognition; distinction.
        • A mark, token, or gesture of respect or distinction: the place of honor at the table.
        • A military decoration.
        • A title conferred for achievement.
    23. It’s About Honour
      • Honour is:
      • High rank.
      • The dignity accorded to position: awed by the honor of his office.
      • Great privilege: I have the honor to present the governor.
    24. It’s About Honour
      • Honour is:
      • Honor Used with His, Her, or Your as a title and form of address for certain officials, such as judges and mayors: Her Honor the Mayor.
        • Principled uprightness of character; personal integrity.
        • A code of integrity, dignity, and pride, that was maintained in some societies, as in feudal Europe, by force of arms.
    25. It’s About Honour
      • Honour is…
      • honours Social courtesies offered to guests:
    26. It’s About Honour
      • Honour is:
      • tr.v. hon·ored, hon·or·ing, hon·ors
        • To hold in respect; esteem.
        • To show respect for.
        • To bow to (another dancer) in square dancing: Honor your partner.
    27. It’s About Honour
      • Honour is:
      • To confer distinction upon
    28. Others:
      • Swarming
      • The Old Plaques
      • 75 th Anniversary

    + Travis Jon AllisonTravis Jon Allison, 3 years ago

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