Your SlideShare is downloading. ×
0
The Clientele Mindset (or… thinking like a professional camp person)
Being The Best <ul><li>As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities”   </li>...
Being The Best <ul><li>Here is a list of things that we highly value at our camp – things we can do as staff that show we ...
Being The Best <ul><li>We put God at the centre of all that we do </li></ul>
Being The Best <ul><li>We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in  all  of our decision making...
Being The Best <ul><li>We carry First Aid Kits and whistles whenever we are supervising children </li></ul>
Being The Best <ul><li>We know every child’s name in our cabin before they arrive </li></ul>
Being The Best <ul><li>We introduce ourselves to, and shake hands with everyone we meet </li></ul>
Being The Best <ul><li>We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if ...
Being The Best <ul><li>We have a clean and presentable (not wrinkled) uniform on every opening and closing day </li></ul>
Being The Best <ul><li>We always say “thank you”, “please”, “you’re welcome” and “I’m sorry” </li></ul>
Being The Best <ul><li>We treat everyone with respect </li></ul>
Being The Best <ul><li>We will be punctual (there is a “You Should Have Already Been Here” bell) </li></ul>
Being The Best <ul><li>We always view the camp through the eyes of a “director” and will take the initiative to do what ne...
Being The Best <ul><li>We treat every child as unique and valuable </li></ul>
Being The Best <ul><li>We value creativity and imagination but not gossip and complaining </li></ul>
Being The Best <ul><li>We always put people before programmes </li></ul>
Being The Best <ul><li>We lead by example </li></ul>
Being The Best <ul><li>We always put first the children in our care </li></ul>
Being The Best <ul><li>We never use negative self-talk so that we are teaching good self-esteem by example </li></ul>
Being The Best <ul><li>It’s about Honour </li></ul>
It’s About Honour <ul><li>Honour is: </li></ul><ul><li>High respect, as that shown for special merit; esteem:  the honor s...
It’s About Honour <ul><li>Honour is: </li></ul><ul><li>High rank.  </li></ul><ul><li>The dignity accorded to position:  aw...
It’s About Honour <ul><li>Honour is: </li></ul><ul><li>Honor  Used with  His, Her,  or  Your  as a title and form of addre...
It’s About Honour <ul><li>Honour is… </li></ul><ul><li>honours  Social courtesies offered to guests: </li></ul>
It’s About Honour <ul><li>Honour is: </li></ul><ul><li>tr.v.   hon·ored,   hon·or·ing,   hon·ors  </li></ul><ul><ul><li>To...
It’s About Honour <ul><li>Honour is: </li></ul><ul><li>To confer distinction upon </li></ul>
Others: <ul><li>Swarming </li></ul><ul><li>The Old Plaques </li></ul><ul><li>75 th  Anniversary </li></ul>
Upcoming SlideShare
Loading in...5
×

The Clientele Mindset

893

Published on

Staff Training for Camps - teaching staff how to greet guests and clients and make them feel at home.

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
893
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
66
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "The Clientele Mindset"

  1. 1. The Clientele Mindset (or… thinking like a professional camp person)
  2. 2. Being The Best <ul><li>As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities”  </li></ul>
  3. 3. Being The Best <ul><li>Here is a list of things that we highly value at our camp – things we can do as staff that show we are acting as professionals (thanks Michael): </li></ul>
  4. 4. Being The Best <ul><li>We put God at the centre of all that we do </li></ul>
  5. 5. Being The Best <ul><li>We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in all of our decision making </li></ul>
  6. 6. Being The Best <ul><li>We carry First Aid Kits and whistles whenever we are supervising children </li></ul>
  7. 7. Being The Best <ul><li>We know every child’s name in our cabin before they arrive </li></ul>
  8. 8. Being The Best <ul><li>We introduce ourselves to, and shake hands with everyone we meet </li></ul>
  9. 9. Being The Best <ul><li>We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if we don’t know it) </li></ul>
  10. 10. Being The Best <ul><li>We have a clean and presentable (not wrinkled) uniform on every opening and closing day </li></ul>
  11. 11. Being The Best <ul><li>We always say “thank you”, “please”, “you’re welcome” and “I’m sorry” </li></ul>
  12. 12. Being The Best <ul><li>We treat everyone with respect </li></ul>
  13. 13. Being The Best <ul><li>We will be punctual (there is a “You Should Have Already Been Here” bell) </li></ul>
  14. 14. Being The Best <ul><li>We always view the camp through the eyes of a “director” and will take the initiative to do what needs to be done (i.e. Pick up litter, set tables, empty garbages & put in new garbage bags, refill empty paper towel holders & soap dispensers) </li></ul>
  15. 15. Being The Best <ul><li>We treat every child as unique and valuable </li></ul>
  16. 16. Being The Best <ul><li>We value creativity and imagination but not gossip and complaining </li></ul>
  17. 17. Being The Best <ul><li>We always put people before programmes </li></ul>
  18. 18. Being The Best <ul><li>We lead by example </li></ul>
  19. 19. Being The Best <ul><li>We always put first the children in our care </li></ul>
  20. 20. Being The Best <ul><li>We never use negative self-talk so that we are teaching good self-esteem by example </li></ul>
  21. 21. Being The Best <ul><li>It’s about Honour </li></ul>
  22. 22. It’s About Honour <ul><li>Honour is: </li></ul><ul><li>High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. </li></ul><ul><ul><li>Good name; reputation. </li></ul></ul><ul><ul><li>A source or cause of credit: was an honor to the profession. </li></ul></ul><ul><ul><li>Glory or recognition; distinction. </li></ul></ul><ul><ul><li>A mark, token, or gesture of respect or distinction: the place of honor at the table. </li></ul></ul><ul><ul><li>A military decoration. </li></ul></ul><ul><ul><li>A title conferred for achievement. </li></ul></ul>
  23. 23. It’s About Honour <ul><li>Honour is: </li></ul><ul><li>High rank. </li></ul><ul><li>The dignity accorded to position: awed by the honor of his office. </li></ul><ul><li>Great privilege: I have the honor to present the governor. </li></ul>
  24. 24. It’s About Honour <ul><li>Honour is: </li></ul><ul><li>Honor Used with His, Her, or Your as a title and form of address for certain officials, such as judges and mayors: Her Honor the Mayor. </li></ul><ul><ul><li>Principled uprightness of character; personal integrity. </li></ul></ul><ul><ul><li>A code of integrity, dignity, and pride, that was maintained in some societies, as in feudal Europe, by force of arms. </li></ul></ul>
  25. 25. It’s About Honour <ul><li>Honour is… </li></ul><ul><li>honours Social courtesies offered to guests: </li></ul>
  26. 26. It’s About Honour <ul><li>Honour is: </li></ul><ul><li>tr.v. hon·ored, hon·or·ing, hon·ors </li></ul><ul><ul><li>To hold in respect; esteem. </li></ul></ul><ul><ul><li>To show respect for. </li></ul></ul><ul><ul><li>To bow to (another dancer) in square dancing: Honor your partner. </li></ul></ul>
  27. 27. It’s About Honour <ul><li>Honour is: </li></ul><ul><li>To confer distinction upon </li></ul>
  28. 28. Others: <ul><li>Swarming </li></ul><ul><li>The Old Plaques </li></ul><ul><li>75 th Anniversary </li></ul>
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×