Off the Shelf Elearning Courses on Behavioral, Compliance, Finance, Management, Sales and Languages
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Off the Shelf Elearning Courses on Behavioral, Compliance, Finance, Management, Sales and Languages

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Off the Shelf Elearning Courses ...

Off the Shelf Elearning Courses
- Behavioral
- Compliance
- Finance
- Management
- Sales
- Languages
- Environment Health and Safety (EHS)

These are used by various corporate organisations covering over half a million users.

You can get in touch with us for any of your requirements on +91 9987317744.

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  • 1. 2014 | E-Learning Courses Catalogue OFF THE SHELF © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 2. 2014 | E-Learning Courses Catalogue 2014 | E-Learning Courses Catalogue Index Who We Are 3 Our Off-the-Shelf Programs 4 Our Catalogue 5 Contact Us 115 Courses to live well, and make well. © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 2
  • 3. 2014 | E-Learning Courses Catalogue With Open Minds Who We Are We help you attain your goals by: With Open Minds is a dedicated place for learning for both individual learners and institutions or groups. With Open Minds serves as a platform for imbibing knowledge about a variety of topics such as learning new languages, improving soft skills, understanding financial procedures and other concepts that enrich the learners’ mind and equip them to work better in a professional environment. A complete service is provided by offering a reliable learning management system within the portal, thus eliminating the need for investing in a separate platform.  Providing cost-effective training for your team with off-the-shelf learning programs  Providing custom learning programs to meet your specific corporate and brand needs  Rapidly transferring the most current knowledge to your corporate, educational and individual liaisons by developing custom learning programs  Ensuring compliance with corporate integrity agreements and robust and effective certification programs Our off-the-shelf courseware, combined with our blended learning approach to program development, allows us to deliver the best possible solutions to meet your unique educational needs — all without breaking the bank! © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 3
  • 4. 2014 | E-Learning Courses Catalogue Our Off-the-Shelf Courses At With Open Minds, we understand that the training requirements for the industry are growing while budgets are shrinking, making the need for efficient and effective training even more important. Our affordable off-the-shelf learning programs allow you to provide quality educational materials at a fraction of the cost of traditional custom programs. Custom Off-the-Shelf We also recognize that our off-the-shelf programs are not always going to be an exact fit for your needs. With this in mind, we have made available custom off-the-shelf solutions. These allow you to take the existing off-the-shelf program and modify it to better meet your training requirements — saving you time and money! New Off-the-Shelf If you cannot find an appropriate off-the-shelf solution for your needs, With Open Minds will collaborate with you to develop the right off-theshelf program for your team. You will have the opportunity to provide direct input during the content development phase. © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 4 Each With Open Minds off-the-shelf program comes with the following: • An LMS (SCORM 1.2), Web, or CD-ROM ready program •A paper-based backgrounder available as a PDF file • A customized user interface and branding to match your company or business unit colours
  • 5. 2014 | E-Learning Courses Catalogue Our Catalogue Courses on PERSONAL DEVELOPMENT * * * * Email Etiquette Effective Communication Presentation Skills Social Etiquette Business Etiquette Fine Dining Corporate Grooming Giving and Receiving Feedback Handling Difficult Conversations Teleconferencing Time Management Art of Delegation Assertive Communication Negotiation Skills Decision Making Emotional Intelligence Stress Management Innovative Thinking (Creative Thinking) 6 Thinking Hats Leading Effective Meetings 74 Managing Conflict Dealing with Challenging Customer Interactions Performance Under Pressure Transaction Analysis 7 10 13 18 21 24 28 32 35 38 42 46 49 52 57 60 64 68 71 ----- Courses on THE LANGUAGE FACTORY Introduction to Japanese 77 Courses on MANAGEMENT © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 80 83 -- * * Team Building Coaching Leading Effective Teams continued on next page Content Outline available on request 5
  • 6. 2014 | E-Learning Courses Catalogue Our Catalogue (continued…) Courses on COMPLIANCE Fraud Awareness & Prevention Preventing Sexual Harassment at Workplace Environment, Health and Safety Awareness Information Security Awareness 86 89 92 97 Courses on FINANCE Commodities Basics of Insurance 104 107 Courses on ENVIRONMENT HEALTH AND SAFETY (EHS) Ergonomics 110 * Courses on THE SALES BRIEFCASE Selling Skills Advanced Sales Training Negotiation Skills for Sales Assertiveness Sales Skills Closing Skills: “Confirming the Sale” Cold Calling: “Effective Introductory” Calls Consultative Selling Customer Relationship Skills Dealing with Challenging Customer Interactions Mistakes: Eliminating 20 Mistakes Sales Pros Make Sales Presentation Skills Prospecting/Lead Generation Overcoming Objections in Sales Telemarketing/Telesales * © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 6 --------------- Content Outline available on request
  • 7. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1001 Number of Topics: 3 topics Seat Time: 70 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 7
  • 8. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES E-Mail Etiquette Content In a rapidly shrinking, ever-inter-connected world, the e-mail is taking over as the primary tool of communication and proof of record. In such a scenario, can any professional take chances by writing e-mails that are unclear, error-ridden, and vague? Of course not! But there is a large group out there who could do with a little tightening of their e-mail writing skills. Zobble Solutions Private Limited’s E-Mail Etiquette course aims to fill this critical gap in the modern working professional’s skill set. Our course covers everything – from the structure of an e-mail to formatting an e-mail to writing e-mails that convey the knowledge and professionalism of the sender. With the e-mail becoming an integral part of everyone’s workday, we believe that this E-Mail Etiquette course will help our audience become better at communicating using the written word.  Technology Branding / Customization 8 Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 8
  • 9. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT E-Mail Etiquette Course Outline Module 1: Introduction to Basics of Email  Importance of e-mails  Basic structure of an e-mail Module 2: Email Etiquette  Writing an e-mail - best practices  Etiquette for sending e-mails through mobile phones   Module 3: Writing Effective E-Mails  Setting the tone  Structuring the mail message  Responding to e-mails  Replying to unpleasant e-mails  Cultural sensitization  Checklist before sending an e-mail © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 9
  • 10. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1002 Number of Topics: 2 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 10
  • 11. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Effective Communication Content The importance of communicating effectively one’s thoughts, ideas, and suggestions has never been clearer in today’s ultracompetitive world. Between two persons at the same level of skill, the person with the better communication skills will come ahead every time, based on his/her ability to articulate thoughts and opinions clearly. Some people have this ability inherent in them. Most of us do not. We see master communicators at work and are secretly envious; we wonder if we ever will be able to put across a point like that… With an aim to bridge this requirement gap, Zobble Solutions Private Limited has introduced its Effective Communication course! Our aim here is simple –equip the course audience with practical, easy-to-do, and effective steps towards better communication skills. Technology What this is NOT This is NOT a language training course! We do not believe that effective communication is the preserve of the English language alone. Our course focuses on language-independent skills. We have created this course in English though, with English the dominant language in today’s corporate workplace. Branding / Customization 11 Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 11
  • 12. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Effective Communication Course Outline Module 1: Basics of Communication  Concept of communication – an introduction  Communication approach – cause and effect  Components of communication  Context  Body Language  Interference  Active Listening  Process of Communication  Types of Communication  Written Communication  Talking tips  Concrete words, not abstract  Use of jargon  Moderate speed of speech Module 2: Interpersonal Communication  Interpersonal Skills  Communicating with Peers  Communicating with Superiors  Communicating with Subordinates  Influencing Skills  Assertive Communications  Probing Skills  Communicate Responsibly with Ownership © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 12
  • 13. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1003 Number of Topics: 4 topics Seat Time: 70 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 13
  • 14. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Presentation Skills Content Have you ever been in the audience and admired the way in which the speaker confidently holds forth on his or her topic? Have you wondered if it would ever be possible for you to be on that same stage, keeping the audience spell-bound with your knowledge and poise? Some people stride the stage and get their message across easily. Most of us though, need some practical encouragement. Zobble Solution Private Limited’s Presentation Skills course is here to provide that! This course gives you practical tips on how to put together a successful presentation. It tells you what to do as well as what not to do while presenting. As with any skill, all it needs for you is to practice what you have learned. Technology What this is NOT Our focus in this learning program is NOT the Microsoft PowerPoint presentation. Instead, we have focused on the specific skills required by anyone who might come up in front of an audience - how to connect with them and how to communicate effectively with them. Branding / Customization 14 Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 14
  • 15. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Presentation Skills Course Outline Module 1: Introduction to Presentations  Categories of Presentations  Training Presentations  Instructional Presentations  Informative Presentation  Types of Presentations  Sales Presentations  Presentations to Persuade  Status Report Presentations  Product Demonstration Presentations  Business plan/Strategy Demonstrations  Online Presentations  Webinar  Video conferencing Module 2: Before the Presentation  Scope of the presentation  Defining the presentation audience  Defining time period of the presentation  Keeping tabs on presentation time © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 15
  • 16. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Presentation Skills Course Outline (continued)                Realistic scope Split presentation into sections Do not rush Avoid digressing Take help  Practice the presentation To-do list Invitations and agenda Check to ensure final version of the presentation Projector testing Setting up projector or the environment Back-up plan (Worst case scenario) Feedback form – designing and distributing List of materials to be shared before and after the presentation Study material for additional reading Module 3: The Presentation  Structure the presentation  Beginning - Getting attention of audience  Middle – Engaging the audience with the content  End – Engaging the audience in the summary and Q&A session © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 16
  • 17. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Presentation Skills Course Outline (continued)  Visual aids  Tips for the beginning, middle, and end of a presentation  How to deal with Question and Answer (Q&A) sessions  Handling difficult questions  Handling unpleasant questions  Transitions while presenting  Key parameters of slide presentations Module 4: Presentation Best Practices  Involving the audience  Targeted questions  Rhetorical questions  Questions introducing a concept  Question vis-à-vis Statement  Recognition  Non-verbal communication  Hands  Pointing  Touching the face  Folding arms  Eye contact  Gestures  Posture  Movement © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 17
  • 18. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1004 Seat Time: 40 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 18
  • 19. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Social Etiquette Content Your personal success depends largely on how you present and behave yourself in the company of others. There are some un-written rules to this - you might be aware of them but often ignore them as being unnecessary or unimportant. We could collectively call these rules ‘Social Etiquette’–the very name of the product Zobble Solutions Private Limited is proud to present! With this course, we have aimed at giving you a helping hand in understanding and implementing rules of etiquette in the social sphere. Technology Branding / Customization 19 Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 19
  • 20. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Social Etiquette Course Outline                 Playing the Host Planning Arranging venue, food and beverage Making guest list and sending invitations Dealing with a difficult guest Receiving and giving a compliment Being the Guest Arrival at a party Elevator etiquette Getting in and out of the car Entering a room, leaving a room Restroom etiquette Taboo topics (culture or religion specific topics) Greeting and complimenting the host Working the room Working your way to the dinner table © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 20
  • 21. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1019 Seat Time: 40 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 22. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Business Etiquette Content In spite of putting your best at work, you may still feel you are not getting the results you desire. Success in the business world relies not only on skill but also on the ability to behave in an acceptable manner in various corporate settings. If you conduct yourself in the appropriate way, you are sure to open new vistas that may have otherwise been closed to you. The Business Etiquette course will take you through various segments of the corporate sphere and inform you as to what to do and what not to. Technology Branding / Customization 22 Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 22
  • 23. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Business Etiquette Course Outline                  Making Introductions The act of introduction Handshakes Using titles Personal space Personal enquiries Business Cards Meeting Room Etiquette Meeting timings Agenda Mobile phones at a meeting Speaking at a meeting Resolving conflicts Signing off Distance Interactions Conference calls and use of speak phone Video conferencing © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 23
  • 24. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1005 Number of Topics: 7 topics Seat Time: 70 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 24
  • 25. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Fine Dining Content The role of a successful professional does not stop at being good at just your specific job at the workplace. To truly get that well-rounded personality, you need to equip yourself with a few other social skill sets. One such skill set is that of fine dining. Zobble’s Fine Dining course is for all those of us who might look at a formal dinner table and wonder what all the forks and spoons and knives are for… If you want to give out that aura of polished elegance, the Fine Dining course is a great place to start. Right from understanding various items of tableware and silverware to toasting and serving etiquette, this module will school you in the intricacies of the formal dining experience. Technology An important note! You will find that although we discuss the finer aspects of dining in this course, most of the etiquette tips are universal – whether you are in a Michelin star restaurant or your neighborhood café. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 25
  • 26. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Fine Dining Course Outline Module 1: Arriving and getting seated  Arriving on time  Coat check  Seating charts and other rules of seating etiquette  Rules of etiquette for using the napkin Module 2 : Tableware & silverware  Plates – types and functions  Forks, knives, and spoons  Glasses – types and functions  Rules of etiquette for silverware & tableware Module 3: Eating difficult foods and using specific cutlery  Sushi  Crab  Lobster  Oysters  Using chopsticks   © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 26
  • 27. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Fine Dining Course Outline (continued) Module 4: Toasting etiquette  Etiquette rules for the “toaster”  Etiquette rules for the “toastee” Module 5: Dos and don’ts of dining  Eating and drinking etiquette  Eating common foods Module 6: Ordering and passing dishes  Etiquette rules for using the menu  Etiquette rules for passing dishes  Etiquette rules for getting refills Module 7: Tipping Etiquette © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 27
  • 28. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. Program Code: PD-EM0-1006 Number of Topics: 4 topics Seat Time: 75 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager
  • 29. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Corporate Grooming Content Have you been in a position where you have been embarrassed by a colleague – a colleague who is otherwise extremely competent but is notoriously lax when it comes to his dress sense or personal hygiene? Chances are, you have. Or even worse, maybe you were the cause of embarrassment! At any rate, the above not-so-pleasant introduction was to highlight the importance of personal grooming at the workplace. As a work professional, you owe it to your colleagues, clients, vendors… in fact anyone you might interact with, to be well-groomed. Zobble’s Corporate Grooming course will give you straight-up tips on the dos and don’ts of dressing, accessories, and personal hygiene. As a bonus, we have also included a section on rules of casual style – for that last working day of the week when you can let your hair down (an action that also has rules)! Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 29
  • 30. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Corporate Grooming Course Outline Module 1: Dressing  Formal wear for men and women  Shirts and tops  Trousers and skirts  Business suits  Jackets, blazers, and tuxedos  Semi-formal wear for men and women  What is allowed  Where to draw the line   Module 2: Accessories  Shoes  Sandals and pumps  Socks  Ties  Belts  Wallets  Handkerchiefs  Glasses  Cuff links © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 30
  • 31. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Corporate Grooming Course Outline (continued) Module 3: Hygiene  Keeping clean  Soaps  Shower gels  Hands  Feet  Hair  Deodorants and colognes  Getting the right perfume  Hygiene red alerts  Hair  Nails  Feet  Nasal hair  Elbows Module 4: Casual Style  Acceptable casual wear  What’s not acceptable casual wear  Rules of casual wear  Casual no-nos © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 31
  • 32. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 32 Program Code: PD-EM0-1007 Number of Topics: 4 topics Seat Time: 35 minutes Treatment: Level: 3, Scenario based Audience: Executives/Manager
  • 33. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Giving and Receiving Feedback Content As part of an organization, your performance is critical to its growth. But how?   The concept of feedback – both giving and receiving is key to make those important improvements and adjustments to keep an organization both nimble and forward-looking.   We, at Zobble Solutions Private Limited have created the Giving and Receiving Feedback course to give you the best opportunity for quality feedback. It will give you tips on how to give specific, effective feedback. More importantly, it also tells you how to effectively maximise feedback that you receive. Remember, feedback is aimed at improvement – the better equipped you are at both aspects of feedback, the better placed you will be to map your own progress to the organization’s. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 33
  • 34. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Giving and Receiving Feedback Course Outline Module 1: Importance of feedback Module 2: Giving feedback – best practices  Focus on specific aspects  Do not get personal  Actionable feedback  Ask permission  Do not give advice  Give timely feedback  Consistency of feedback Module 3: Receiving feedback – best practices  Open to feedback  Do not judge  Appreciation  Don’t be defensive  Listen  Cool down Module 4: Giving feedback - difficult people © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 34
  • 35. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1008 Seat Time: 30 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 35
  • 36. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Handling Difficult Conversations Content It is inevitable that in the course of our professional lives, we come across colleagues (subordinates, peers, or superiors) who are difficult to deal with. This type of co-worker typically conforms to a few specific character traits – easily taking offence at the slightest provocation, ignoring orders or instructions, and a drag on morale. What would you do in such a situation? Zobble Solutions Private Limited’s Handling Difficult Conversation course gives you the tips required to deal with such difficult conversations. This course will give you tips on how to defuse difficult situations that might arise in your day-to-day lives. The key idea here is to ensure that such people, who are normally productive and efficient, are able to do the tasks or jobs assigned to them effectively; your knowledge of how to deal with them effectively will ensure their productive participation in achieving team and organizational goals. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 36
  • 37. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Handling Difficult Conversations Course Outline         Behavioural aspects of difficult people Temporary and chronic difficult behaviour Reasons to deal with difficult people When to deal with difficult people Importance of assertive behaviour Tips to handle difficult people Best practices of giving feedback to difficult people Identifying different types of difficult people © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 37
  • 38. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1009 Number of Topics: 6 topics Seat Time: 45 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 38
  • 39. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Teleconferencing Content A teleconference can simply be an audio conference on a phone with friends to – depending on the equipment present – a video conference among business associates across the globe. The internet has made our world has smaller, communication has become cheaper. Teleconferencing is often used by larger businesses and almost always by MNCs. So do you wish to add this valuable skill to your toolkit? Zobble’s Teleconferencing course will help you do just that and much more, you’ll learn: •Setting up an Audio/Video Teleconference •Setting up at Home/Office •Troubleshooting Issues •Common Technical Jargon And more by the end of this course, you will thoroughly understand this new means of communication and enjoy using it. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 39
  • 40. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Teleconferencing Course Outline Module 1: Introduction to Teleconferencing  What is teleconferencing  Types of teleconferencing  Video conferencing (or web conference)  The need for teleconferencing in present times  Why teleconferencing is easy and convenient (and free)  Uses of teleconferencing Module 2: How do you set up a teleconference  How it works  Minimum requirements to set up a phone/video teleconference Module 3: Teleconferencing  Setting up a teleconference for an individual or small-time company How to start a teleconference How to end a teleconference  Setting up a teleconference using phone lines (Company) How to start a teleconference How to end a teleconference  Handling tricky situations © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 40
  • 41. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Teleconferencing Course Outline (continued) Module 4: Video Teleconferencing  Setting up a video teleconference (Individual) How to start a video teleconference How to end a video teleconference  Setting up a video teleconference (Company) How to start a video teleconference How to end a video teleconference  Other features of video teleconferencing (eg. Chat, file sharing, and more)  Handling tricky situations Module 5: Video conference Etiquette  Introduction (Consequences of being unaware of etiquette)  Before starting a teleconference (business)  Informing clients/teams and setting up  During a teleconference (business)  Dos and Don'ts  Ending the call (business) Module 6: Vulnerabilities and Preventive Measures  Changing configurations  Encryption Setting and changing passwords  Troubleshooting © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 41
  • 42. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EML-1010 Number of Topics: 6 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives - Ltd. All rights © 2014 Zobble Solutions Pvt. Leadership reserved. 42
  • 43. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Time Management Content Worried about how minutes turn to hours while browsing through the internet or talking with colleagues? A week's deadline delayed by almost a month; creating this empty feeling which eats into your motivation as well as the faith you have in your skills. Why do you think it happens? Time is a fixed resource – we all get 24 hours a day. The reasons why some get their tasks done while others end up rushing, boils down to: •Listing priorities correctly •Setting realistic time-aware goals •Avoiding procrastination Time management is important in today’s competitive world. Understanding this requirement, Zobble’s Time Management course trains you in scheduling effectively, dealing with distractions, implementing techniques for delegation, and much more. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 43
  • 44. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Time Management Course Outline Module 1: Introduction  How is your time management?  Importance of time management  Understand barriers to successful time management  Self-test  Daily activity log Module 2: Goal setting  Introduction  Why Set Goals?  Starting to Set Personal Goals  S.M.A.R.T. goals (Specific, Measurable, Attainable, Realistic, Timely)  Backward Goal Setting Module 3: Tools for Prioritization  Important vs. Urgent  Delegation Module 4: Managing Interruptions  Managing Interruptions  Tips for managing interruptions © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 44
  • 45. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Time Management Course Outline (continued) Module 5: Managing Procrastination What is procrastination? Causes of procrastination Indicators of procrastination Strategies for overcoming procrastination Module 6: Scheduling © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 46. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1011 Number of Topics: 4 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 46
  • 47. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Art of Delegation Content “Delegation” is quite a common term used in various professional circles, but do most people really understand its meaning beyond that of “assigning work”. Shoddy delegation skills will frustrate, confuse, and demotivate employees and teams; wasting valuable time, money, and resources for the company. Going through the course, you will add an important tool to your management arsenal by understanding—the Art of Delegation. The course teaches you: •How to delegate? •What gets in the way of delegation? •Why delegate? Technology •Characteristics of effective delegators •Knowing when to let go And much more as you move along the module to understand what makes an efficient delegator. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 47
  • 48. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Art of Delegation Course Outline Module 1: Introduction to Delegation  What is delegation?  Aspects of delegation  Delegation benefits  Characteristics of effective delegators  Delegation triangle Module 2: The Delegation Process  Five stages of delegation  Why delegate?  Approaches to delegation  Sideways delegation  Upward delegation Module 3: Overcoming Delegation Problems  Importance of clear communication  What the task is  Why you are delegating to them  Where the task fits in the big picture  When it must be completed  What resources are available  Levels of authority  Monitoring progress  What gets in the way of delegation?  Do not over delegate © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 48
  • 49. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1012 Number of Topics: 2 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 49
  • 50. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Assertive Communication Content “Our lives begin to end the day we become silent about things that matter” – Anonymous From a very young age we have been told to only focus on our core skill and assume that recognition will follow, while this advice does hold true, it is not enough. In today’s highly competitive world it is necessary to be able to state your needs and bring your hard work to the attention of your superiors, failure to do results in; resentment and reduced motivation. Assertive communication lets you express your views as well as hold your ground without appearing unnaturally aggressive. Zobble’s Assertive Communication course will teach you all that which is necessary to communicate assertively. You will learn: Technology •Elements of Assertive Behaviour •Benefits of Being Assertive •Different Types of Communication •Conflict Resolution And much more also, with the stimulated scenarios provided in our course to test your understanding, we hope you will not have to worry about being tongue-tied ever again. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 50
  • 51. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Assertive Communication Course Outline Module 1: Introduction to Communication  Types of Communication  Characteristics of Different Types of Communication Module 2: Assertive Communication  Elements of Assertive Behaviour  Difference Between Assertiveness and Aggressiveness  Benefits of Being Assertive  When Does Assertiveness Not Work?  Learning Assertive Behaviour  Barriers to Assertive Communication  Bringing Assertiveness in the Profession  Various Techniques for Conflict Resolution  Techniques for Assertive Communication © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 51
  • 52. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-0M0-1013 Number of Topics: 5 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 52
  • 53. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Negotiation Skills Content Whether it is getting money, time, cooperation, or commitment, negotiation skills are necessary if you wish to avoid heated arguments and lessen resentments. We all have needs and wants; negotiation helps you resolve the conflicts that arise due to these wants. It helps you to create a compromise that will benefit both parties essentially creating “win-win” situations. Zobble’s Negotiation Skills will teach you: •Creating Desire •Adopting the Correct Attitude •Cause of Objections •Negotiation styles •Getting agreement Technology And a wide range of other topics to give you an edge to turn a hesitant “Yes” to a confident one. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 53
  • 54. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Negotiation Skills Course Outline Module 1: Introduction to Negotiation  What is negotiation?  Why negotiate?  Stages of negotiation  Preparation  Discussion  Clarifying Goals  Negotiate for a win-win outcome  Agreement  Implementing a course of action Module 2: Before Negotiations Begin  Plan and prepare for negotiations  Understand any objections raised  Identifying the root of the objection  Failure to create desire  Failure to be perceived as an expert  Adopt the correct attitude © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 54
  • 55. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Negotiation Skills Course Outline (continued) Module 3: Guidelines for Successful Negotiations  Negotiating styles  Personal power and how to increase it  Demonstrate respect  Reaffirm your statement  Define the problem  Collaborate Module 4: Strategies for Overcoming Objections  Get to it first  Silence is golden  Thank them  Empathise  Overcoming common objections  Fear of change  Timing  Need for other input  Personal politics © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 55
  • 56. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Negotiation Skills Course Outline (continued) Module 5: Strategies for Getting to Agreement  Positional negotiators  Attacking their own position  Attacking your ideas  Attacking you  Using a third party  Changing the paradigm  Closing stages of negotiation Module 6: After the negotiation  When agreement is reached  When no agreement is reached  Alternatives  Making your agreement last  Preparing a personal action plan © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 56
  • 57. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-0M0-1014 Number of Topics: 2 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 57
  • 58. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Decision Making Content Taking quick decisions shows bold character, taking effective decisions shows foresight, which is a skill good leaders possess. In any workplace, the ability to take good decisions is crucial. Good decisions are guided by context, defined principles, clear objectives, and understanding options. Zobble’s Decision Making course will teach you: •Components Aiding Decision-Making •Looking/Evaluating Alternatives •Making Tough Decisions •Getting Used to Risk and Uncertainty •And more By the end of this course you will learn various methods and gain insights which will enhance your decision making process. So get the decisive edge, and have full faith in your decisions for now on. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 58
  • 59. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Decision Making Course Outline Module 1: Introduction  What is decision making?  Effective decision making Module 2: Stages of decision making  Listing possible solutions  Setting a time scale and deciding responsibility  Information gathering  Weighing the risks  Deciding what is important  Weighing up the pros and cons  Making the decision © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 59
  • 60. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-0M0-1015 Number of Topics: 6 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 60
  • 61. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Emotional Intelligence Content Having trouble keeping unwarranted bursts of anger in check? Count to ten! Do you get this crippling sense of fear when you make mistakes at your office? Remember that “your mistake is not your identity” and tell yourself “I made an honest mistake, I can fix it“. A good understanding of EI (emotional intelligence) is necessary to be more successful, healthier, and happier. Zobble’s Emotional Intelligence course will teach you: •Understanding that Emotions can Incapacitate You •Your Emotional Triggers •Root-Cause Feeding Unhealthy Emotions •Increasing Self-Awareness •Predicting Your Emotional Responses •Social Awareness •And more Technology By the end of this detailed course you will be able to manage your own emotions as well as be aware the emotions –and act accordingly– of the people around you. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 61
  • 62. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Emotional Intelligence Course Outline Module 1: Overview of Emotional Intelligence  Theories of multiple intelligences  Importance of emotions  Emotions and the brain Module 2: Why Emotional Intelligence Matters?  Value of optimism  Cost-savings from emotional intelligence  Emotionally intelligent leaders  Emotional intelligence and safer, happier workplaces Module 3: Self-Awareness  Emotional self-awareness  Increasing self-awareness  Accurate self-assessment  What self-assessment involves  Forecasting your feelings  Self confidence Module 4: Self-Management  Self-control  Reflection  Reframing  Rehearsal © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 62
  • 63. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Emotional Intelligence Course Outline (continued)      Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative Module 5: Social Awareness  Empathy  Awareness and acknowledgement  Sensitivity  Organizational awareness  Service orientation Module 6: Social Skills  Influence  Leadership  Developing others  Communication  Change catalyst  Building bonds  Teamwork and collaboration © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 64. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1016 Number of Topics: 6 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 64
  • 65. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Stress Management COURSE FEATURES Content Stress is inevitable…might as well get used to it, right? Not exactly, your brain is hardwired to set off a rush of hormones the second it feels threatened immediately or in the near future, but constantly being in this heightened state is harmful, the harm is similar to being told to sprint 100 m every day. Just like physical exertion, mental stress is harmful if it occurs persistently beyond your capacity to cope. Zobble Solutions Private Limited’s Stress Management course intends to teach you just that; to cope with the inevitable stress that comes everyday in your personal and professional life. You will learn to: •Identify Types of Stress •Warning Signs of Excessive Stress •Methods for Reducing Stress •And Much More Technology Also included are further tips for employers and supervisors. Take control of your life. Good Luck! Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 66. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Stress Management Course Outline Module 1: Introduction  Why people experience stress  Learning to manage job stress Module 2: Types and Cause of Stress  Process of stress  Hierarchy of needs Physiological needs Safety needs Belonging needs Ego-status Self-actualisation  Types of organisational stress  Personal sources of stress Module 3: Impacts of Stress  Levels of stress  Acute stress  Episodic acute stress  Chronic stress  Warning signs of excessive stress at work  How you currently cope with stress © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 67. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Stress Management Course Outline (continued) Module 4: Self Care Methods for Reducing Stress  Exercise  Healthy eating  Plan for success  Get plenty of sleep  Changing your focus  Plan for relaxation Module 5: Further Methods for Reducing Stress  Reducing stress through time management  Improving emotional intelligence to reduce stress  Additional tips for employees  Additional tips for employers and supervisors © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 68. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-EM0-1017 Number of Topics: 3 topics Seat Time: 45 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 68
  • 69. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Innovative Thinking Content Edward de Bono has rightly said “Creative thinking is not a talent; it is a skill that can be learnt”. Innovative Thinking is the process of generating new & useful ideas to solve existing problems. It empowers people by adding strength to their natural abilities which improves teamwork, productivity and where appropriate profits. Zobble’s Innovative Thinking course offers many practical methods to stir the gray cells in your brain in the right direction. Here you will learn how to break limitations in one’s thinking, master new techniques that will help create innovative ideas as well as learn how to choose the best idea out of many and develop plans for its presentation and implementation. Developing original ideas isn’t dependent only on one’s ability but, it’s also important to acquire techniques to develop new ideas. Our course will teach you to: •Cultivate Creative Thinking •Understanding What is Innovative Thinking •Methods like Reverse Brainstorming, Multi-Screen Thinking Technology And much more, so think creatively, think innovatively…!! Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 69
  • 70. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Innovative Thinking Course Outline Module 1: Introduction  What is Innovative Thinking? Module 2: Thinking techniques  Mind Mapping  Brainstorming  Reverse Brainstorming  Attribute Listing  Assumption Busting  Multi-Screen Thinking  Role Playing Module 3: Conclusion  Cultivating Innovative Thinking Everyday © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 70
  • 71. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Program Code: PD-0M0-1018 Number of Topics: 4 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 71
  • 72. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES 6 Thinking Hats Content As we know thinking is a mental process which enables us to make sense of, interpret, represent the environment we live in, and to make predictions about that environment. •What •What •What •What •What •What is Blue Hat thinking? is White Hat thinking? is Red Hat thinking? is Yellow Hat thinking? is Green Hat thinking? is Black Hat thinking? '6 Thinking Hats' is an important and powerful technique used to look at decisions from a number of important perspectives. This enables you to move outside your habitual thinking style, and helps you to get a more rounded view of a situation. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 72
  • 73. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT 6 Thinking Hats Course Outline Module 1: Introduction  What is parallel thinking?  Concept of Six Hats  Significance of the Hat Colours  General Hat Issues  Benefits of Six Thinking Hats  Using the Six Hats Module 2: The Six Hats  Blue Hat Thinking  White Hat Thinking  Red Hat Thinking  Yellow Hat Thinking  Green Hat Thinking  Black Hat Thinking Module 3: Creative Problem Solving  Traditional CPS  Common Idea-Finding Methods  Six Hats and Problem Solving Module 4: Check Your Understanding  Identify the Type of Hat in Conversations  Identify the Responses According to Different Hats © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 73
  • 74. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 74
  • 75. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT COURSE FEATURES Leading Effective Meetings Content Leading a meeting effectively doesn’t only involve managing the proceedings, it is a complete procedure that begins from planning. Error at any stage of planning, execution or conclusion of the meeting, will prevent from achieving the desired outcome. In today’s corporate environment, where major business resolutions and conclusions are achieved in a meeting or brainstorming session, it is highly crucial to pay closer attention to all the stages to meeting, from planning to execution. Our course on Leading Effective Meetings will teach you to: • Plan the meeting • Execute the meeting effectively • Manage difficult people in the meeting Technology After this course, you will be able to lead meetings effectively and gain the desired outcome. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 75
  • 76. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Leading Effective Meetings Course Outline Module 1: Course Introduction Module 2: Pre-meeting preparations  Identify purpose and set goals  Create an agenda  Set sequence of meeting activities  Decide meeting time  Determine the list of attendees and their roles  Send out the agenda/notify the attendees  Circulate information and details in advance  Arrange meeting room/conference room  Make all the necessary arrangements  Prepare presentations Module 3: Points to remember during a meeting  Commence on time  Beginning the right way  Ensure a quorum  Move ahead as per the agenda  Keep discussion focused  Encourage participation Module 4: Types/nature of difficult situations  Losing track  Dominant people  Arguments  Disruptive behaviour from an attendee © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 76
  • 77. 2014 | E-Learning Courses Catalogue PERSONAL DEVELOPMENT Leading Effective Meetings Course Outline (continued) Module 5: Managing differences/Handling conflicts  Focus attention on conflicting ideas  Define common ground  Separate points of disagreement  Suggest alternatives  Schedule separate meeting if required  Stay calm and refer to ground rules Module 6: Concluding a meeting effectively  Help group arrive at a decision  Summarize decision  Decide the action plan  Compare accomplishments with desired outcomes and identify in case of any unfinished discussion  Draft agenda for next meeting(s)  Evaluate the meeting Module 7: Actions to be taken after the meeting  Distribute minutes  File meeting documents  Check for action/follow up © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 77
  • 78. 2014 | E-Learning Courses Catalogue THE LANGUAGE FACTORY © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 78 Program Code: LT-EM0-1001 Number of Topics: 9 topics Seat Time: 90 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager
  • 79. 2014 | E-Learning Courses Catalogue THE LANGUAGE FACTORY COURSE FEATURES Introduction to Japanese Content Zobble Solutions Private Limited is proud to introduce its first language course, Introduction to Japanese! Right from the busy business professional who is on a long deputation in Japan to anyone with a genuine interest to learn Japanese, this course is designed as a kick start in learning the Japanese language. To this end, this course on the basics of the Japanese language familiarizes the learner with all the terms, phrases, sentences, and questions that could help him/her communicate effectively in the language. We have aimed to cover all the various common situations, places, and conversations that is part of using any language. So, the next time a Japanese friend or colleague calls you from Tokyo, you can surprise them by replying in their own language! Technology Our goal is to give you enough confidence to use the language– which is the best test of how effective this program is. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 79
  • 80. 2014 | E-Learning Courses Catalogue THE LANGUAGE FACTORY Introduction to Japanese Course Outline Module 1: Basic Japanese Terms  Greetings & Other Introductory Terms  Numbers  Days & Months Module 2: Your Immediate Surroundings  Household items  Things around town  Things around the office Module 3: Basic Conversations  Sentence structure & elements  Self introduction  Paying compliments Module 4: Travel & Directions Module 5: At a Restaurant Module 6: Visiting the Doctor Module 7: Shopping Module 8: Using the Telephone Module 9: At the Office © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 81. 2014 | E-Learning Courses Catalogue MANAGEMENT Program Code: MA-0M0-1001 Number of Topics: 2 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 81
  • 82. 2014 | E-Learning Courses Catalogue MANAGEMENT COURSE FEATURES Team Building Content Team building is a continuous process that helps workgroups evolve into a cohesive unit. Without it, you would limit yourself and your team. Team members not only share expectations for accomplishing group tasks, but trust and support one another and respect one another's individual differences. Team building takes a group and turns it into a team.  Zobble’s Team Building course will teach you •What is Team Building? •Why Team Building Essential? •Team Building Strategies After this course your improved team-building skills will help you be able to unite employees around a common goal and generate greater productivity. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 82
  • 83. 2014 | E-Learning Courses Catalogue MANAGEMENT Team Building Course Outline Module 1: Introduction  Definition of team building  Why team building essential Module 2: Team Building Strategies  Clarity of expectations  Understand the context of situations  Always be committed  Encourage your team  Clarity in communication  Respect your team © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 83
  • 84. 2014 | E-Learning Courses Catalogue MANAGEMENT © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 84
  • 85. 2014 | E-Learning Courses Catalogue MANAGEMENT COURSE FEATURES Coaching Content Managers often need to train their team members; either to teach them new skills or to help them do things better. Zobble’s Coaching course illustrates how one can go about coaching someone, the common problems faced, and how to avoid them. After this course your improved coaching skills will help you be able to help your team members learn new skills and methods of handling their tasks, and thereby generate greater productivity. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 85
  • 86. 2014 | E-Learning Courses Catalogue MANAGEMENT Coaching Course Outline Module 1: What is coaching Introduction Scenario Module 2: Benefits of Coaching Module 3: Whom to coach and when to coach Identifying Coaching Opportunities Listen for signals Module 4: Traits of an effective coach Roles a coach can play Leadership styles Listening and interpreting accurately Situational leadership: Blanchard model Evaluate your coaching skills: Worksheet Module 5: How to Coach Coaching strategies: Directive vs Supportive Understanding perspective Asking powerful questions Playing to employee strengths  Learn what motivates employees  The four development levels  Learning styles  Identifying correct coaching approach: Skill Will Matrix © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 86
  • 87. 2014 | E-Learning Courses Catalogue MANAGEMENT Coaching Course Outline (continued) Module 6: Four steps of the Coaching process Preparation  Observe a potential coachee  Estimate the probability of improvement  Ask the employee to prepare for coaching Discussion of skills and performance  Use of communication skills  Create atmosphere of trust  Identify problems and gaps  Agree on gaols  Create an action plan Ongoing dialogue  Check your coachee's progress  Refine your approach  Blend inquiry with advocacy Follow up Module 7: The GROW Model Importance of a model in coaching What is the Grow model Using the Grow model  Goals  Reality  Obstacles and Options  Will/Way Forward Module 8: Feedback in coaching Module 9: How not to coach © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 87
  • 88. 2014 | E-Learning Courses Catalogue COMPLIANCE Program Code: CO-EM0-1001 Seat Time: 25 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 88
  • 89. 2014 | E-Learning Courses Catalogue COMPLIANCE COURSE FEATURES Fraud Awareness & Prevention Content Banking Fraud is an incessant problem in today’s world. Even with improved security measures, such scams make their way to newspaper headlines every other day. One major factor that aids fraudsters is the lack of awareness regarding these frauds. Most people are unsuspecting and do not realise the extent to which conartists can go to get what they desire. But now, with Zobble Solutions Private Limited’s Fraud Awareness and Prevention course, you can learn about exactly that! This course demonstrates the typical methods employed by fraudsters to trick people and also advises how to safeguard against such attempts. Be in charge of your accounts and never fall prey to frauds! Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 89
  • 90. 2014 | E-Learning Courses Catalogue COMPLIANCE Fraud Awareness & Prevention Course Outline  Dangers of fraudulent emails.  Importance of scanning documents for forgery.  Consequences of keeping signed cheques carelessly.  Need for proper surveillance at ATMs.  Threats arising from improper signature verification. © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 91. 2014 | E-Learning Courses Catalogue COMPLIANCE Program Code: CO-EM0-1002 Number of Topics: 2 topics Seat Time: 45 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 91
  • 92. 2014 | E-Learning Courses Catalogue COMPLIANCE Preventing Sexual Harassment at Workplace COURSE FEATURES Content For an organization to ensure safe and respectful working environment, it is very important to prevent sexual harassment at workplace. In order to achieve this, an organisation needs to adopt and enforce a clear sexual harassment policy. Train the employees to recognize and prevent workplace harassment and discrimination. Also, it is essential to pass on the awareness throughout the organisation hierarchy. Our course on Sexual Harassment and Prevention at workplace will help you make your employees aware about what all can be considered as sexual harassment and how they can protest and fight against it by reporting the harassment allegations. It will help you have a safe and sound, harassment free working environment. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 92
  • 93. 2014 | E-Learning Courses Catalogue COMPLIANCE Preventing Sexual Harassment at Workplace Course Outline Module1: Recognise Sexual Harassment  What is sexual Harassment?  The behaviours that constitute to sexual harassment  The Quick 5 Tool to recognise Sexual Harassment  The complainant and the harasser  Effects of Sexual Harassment on an individual  Effects of Sexual Harassment on the organization Module 2: Do not tolerate and report the right way  Object Sexual Harassment  Report and Address Sexual Harassment  Importance of Reporting  Role of Internal Complaints Committee  Investigation and Redressal process  What is Settlement  Role of the Witness  The responsibility of an employee   © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 94. 2014 | E-Learning Courses Catalogue COMPLIANCE Program Code: CO-EM0-1003 Number of Topics: 8 topics Seat Time: 45 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 94
  • 95. 2014 | E-Learning Courses Catalogue COMPLIANCE Environment, Health and Safety Awareness COURSE FEATURES Content Every one of us is entitled to work in an environment where risks to our health and safety are properly controlled. Zobble’s Employee Health Safety Awareness course aims to provide you with a basic knowledge of health and safety at your work site. This course will benefit you with the increased knowledge to work safely, as well as assess and deal with unsafe working environments. It also fulfils the organization's legal duty to provide you information, instruction, and training. This course is intended to help you raise awareness in areas such as: •Environmental Hazard Management •Physical Hazards •Easy Access to the Safety Equipments •Emergency Preparedness •Evacuation Protocols   This course will help you to promote interest, increase safety awareness, and gain acceptance of safe work practices. So, what are you waiting for? Prepare your mind to have an attitude to work safely. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 95
  • 96. 2014 | E-Learning Courses Catalogue COMPLIANCE Environment, Health and Safety Awareness Course Outline Module 1: Environmental Hazard Management  Air Emissions and Ambient Air Quality  Energy Conservation  Wastewater and Ambient Water Quality  Water Conservation  Hazardous Materials Management  Waste Management  Noise Management  Contaminated Land and Remediation  Releases to water and land  Use of raw materials and natural resources  Energy emitted, heat/radiation/vibration Module 2: Occupational Health and Safety  Physical Hazards  Chemical Hazards  Biological Hazards  Radiological Hazards Module 3: Personal Protective Equipment (PPE)  Eye Protection  Hand Protection  Protective Clothing  Hearing Protection  Foot Protection  Fall Protection  Easy access to safety equipment © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 96
  • 97. 2014 | E-Learning Courses Catalogue COMPLIANCE Environment, Health and Safety Awareness Course Outline (continued) Module 4: Health and Safety  Transport of Hazardous Materials  Hazard Anticipation and Reporting  Use of correct equipment  Disease Prevention  Fire Safety  Traffic Safety  Electrical Safety Module 5: Emergency Preparedness and Response  Evacuation protocols and Spill Response  Evacuation Maps  Signage (Hazards and Emergencies)  First Aid Kits  Fire Extinguisher  Power outage procedures  Incident reporting Module 6: Laboratory Safety  Precautions and best practices  Lab Optimization and Design Process  Working Alone  Phones in Labs  Unattended Operations  Access to Laboratories (Visitors, Children, pets) © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 98. 2014 | E-Learning Courses Catalogue COMPLIANCE Environment, Health and Safety Awareness Course Outline (continued) Module 7: Transport And Storage  Chemical Labeling  Non-Original Containers  Labeling Requirements  Transporting Chemicals  Precautionary Measures  Vehicular Transport Module 8: Ergonomics  Workspace design as per natural orientation  Keep critical controls and field instruments within eyesight  Place labels horizontally to make them easier to read  Best practices for sitting and manual handling © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 99. 2014 | E-Learning Courses Catalogue COMPLIANCE Program Code: CO-EM0-1004 Number of Topics: 16 topics Seat Time: 50 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 99
  • 100. 2014 | E-Learning Courses Catalogue COMPLIANCE COURSE FEATURES Information Security Awareness Content ‘Information Security’ is the practice of protecting information from unauthorized access, use, distribution, and destruction. Awareness about information security is a necessity for any business to flourish and profit. With softwares regularly evolving, upgrading alone is no guaranteed safeguard against data theft. Loss of your precious data whether your clientele list or personal information can result from your ignorance… just like you would be cautious of evil looking salesmen knocking at your door the same caution needs to apply to your digital data. Zobble Solutions Private Limited’s Information Security Awareness modules do just that, our detailed and intensive lessons cover: •Malware •Net Use protocols for PC and Mobiles •Creating Backups •Email Security •Access Control to Tech Assets •Social Media Technology As well as lessons to protect your data in the real world from prying eyes and shoulder surfing. Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 100
  • 101. 2014 | E-Learning Courses Catalogue COMPLIANCE Information Security Awareness Course Outline Module 1: Introduction to Information Security Importance of information Types of information Importance of user training and awareness Role of employees in information security Responsibilities of employees towards information security Module 2: Access Control Importance of Access Control Access rights and physical access control Piggybacking and Tailgating Visitor Escorts Module 3: Password Tips for setting a strong password Do’s and Don’ts for keeping passwords secure Some disagreeable practices © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 101
  • 102. 2014 | E-Learning Courses Catalogue COMPLIANCE Information Security Awareness Course Outline (continued) Module 4: Clear Desk Policy  The right and wrong actions regarding Clear Desk Policy  The consequences of not following Clear Desk Policy  Theft of data and information  Risks of not following Clear Desk Policy  Consequences of non-compliance to the Clear Desk Policy Module 5: Clear Screen Policy  Clear Screen Policy- Right actions & wrong actions  Consequence of not abiding the 'Clear Screen Policy'  Risks associated with not following the Clear Screen Policy  Consequences of non-compliance to the Clear Screen Policy Module 6: Secure Disposal  Consequences of not disposing securely  Correct procedure for disposal  Disposing of Paper Information  Disposing of Electronic Information  Disposal of Software or Hardware Assets by authorized personnel only © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 102
  • 103. 2014 | E-Learning Courses Catalogue COMPLIANCE Information Security Awareness Course Outline (continued) Module 7: Social Engineering  Social engineering fraud  Types of Social Engineering  Social Engineering- Do’s and Don’ts  Social Engineering awareness Module 8: Shoulder Surfing and Eavesdropping  The evils of Shoulder Surfing  Where Shoulder Surfing can occur  How eavesdropping can occur  Guidelines for preventing Shoulder Surfing Module 9: Internet Usage  Results of internet misuse  Guidelines for internet usage  Guidelines for sharing information via internet  Internet usage policy for download and upload  Safe usage of internet on mobile phones Module 10: IT/Company Assets  Threat to IT assets  Usage of handheld devices  Loss Prevention Guidelines  Guidelines for loss or theft of laptops © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 103
  • 104. 2014 | E-Learning Courses Catalogue COMPLIANCE Information Security Awareness Course Outline (continued) Module 11: Piracy and Copyright  Intellectual Property Rights and Copyright  Piracy  Objectionable material that should not be accessed Module 12: Email Security  Phishing Scams  Chain mails  Usage of email communication  Email etiquette  Rules for usage of official email  Ensuring email security Module 13: Social Media  Consequences of posting personal or confidential information  How do social media crimes occur  How to use social media safely Module 14: Mobile Phone Usage and protecting portables  Importance of information security via mobile phones  Safe usage of internet on Mobile- Dos and Don'ts  Bluetooth related security  Mobile wireless networks (Wi-Fi) © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 104
  • 105. 2014 | E-Learning Courses Catalogue COMPLIANCE Information Security Awareness Course Outline (continued)  Suggestions for protecting portables  Password protecting the mobile phones  Importance of back-ups Module 15: Malware  What is a Malware  Types of malware  Prevention of malware  How malware spreads and affects the system  Steps to be taken when the system is infected by Malware Defense against virus infection Module 16: Incident Reporting  What is an incident  Your responsibility of reporting incidents  How to report and whom to report to © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 105
  • 106. 2014 | E-Learning Courses Catalogue FINANCE Program Code: FI-EM0-1001 Number of Topics: 3 topics Seat Time: 25 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 106
  • 107. 2014 | E-Learning Courses Catalogue FINANCE Commodities Commodities are raw substances—the coffee beans in your coffee, the gold in your ornaments, the food you consume, or the petrol in your car. Commodities are always in demand, they power the world’s economy and also our basic needs i.e. food, clothing, and shelter making them a good investment for investors. Are you curious to know more? Zobble’s Commodities course explains: •Characteristics of Commodities •Types of Commodities •Difference between Fungibility & Liquidity And much more, so if you are an investor looking to know more about commodities and their importance before you invest in them, then our course will help you. © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 107
  • 108. 2014 | E-Learning Courses Catalogue FINANCE COURSE FEATURES Commodities Content Course Outline Module 1: Introduction  What is a commodity Module 2: Characteristics  Features of a commodity  Fungibility  Derivatives  Economic Costs  Tradability  Deliverability  Liquidity Technology Module 3: Types of commodity  Soft commodity  Hard commodity  List of traded commodity Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 108
  • 109. 2014 | E-Learning Courses Catalogue FINANCE Program Code: FI-EM0-1002 Seat Time: 20 minutes Treatment: Level: 3, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 109
  • 110. 2014 | E-Learning Courses Catalogue FINANCE COURSE FEATURES Basics of Insurance Content Insurance is a great way of combating or managing risks that you face in life. However, a lot of people are unaware or misinformed about the benefits of insurance. Zobble Solutions Private Limited’s Basics of Insurance course is here to teach the need for insurance and how insurance evolved! This course explains the concept of risk and how insurance can help to mitigate them. This is done through an illustrated example. Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 110
  • 111. 2014 | E-Learning Courses Catalogue FINANCE Basics of Insurance Course Outline    Evolution of insurance Importance of insurance Basic concepts of insurance © 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
  • 112. 2014 | E-Learning Courses Catalogue ENVIRONMENT HEALTH & SAFETY Program Code: EHS-EM0-1001 Number of Topics: 3 topics Seat Time: 60 minutes Treatment: Level: 2, Scenario based Audience: Executives/Manager © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 112 (EHS)
  • 113. 2014 | E-Learning Courses Catalogue ENVIRONMENT HEALTH & SAFETY (EHS) COURSE FEATURES Ergonomics Content Improvement in technology has led to an easier lifestyle in which we do irregular and limited physical activity. This kind of lifestyle is riskier for our health. A sedentary lifestyle can contribute to or be a risk factor for chronic diseases like diabetes, obesity, high blood pressure, depression, cardiovascular diseases, anxiety, and much more. If your job demands more than 5 hours of sitting, you need to ensure that your work environment is comfortable for you i.e. the chair, the work station, lighting etc. Zobble’s course on Ergonomics guides you to maintain your health at your workplace and helps reduce absenteeism. This course will teach you: •Quick stretching techniques to use at your desk •Preventing MSD (Musculoskeletal Disorders) •Quick tips on positioning your workstation By the end of this course you will leave your worries about backache, behind. So be ready to have an ergonomic session!   Technology Branding / Customization Available on request © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 113
  • 114. 2014 | E-Learning Courses Catalogue ENVIRONMENT HEALTH & SAFETY Ergonomics Course Outline Module 1: Overview  Importance of Health and Safety for Employees Module 2: Ergonomics at the Workplace  Introduction to Workplace Ergonomics  Factors Affecting Workstation Ergonomics  Identifying Risk Factors  Implementing Workstation Ergonomics  Organizational Ergonomics  Cognitive Ergonomics  Environmental Ergonomics Module 3: Musculoskeletal Disorders (MSDs)  Introduction  Types of MSDs  Taking Preventive Steps © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 114 (EHS)
  • 115. 2014 | E-Learning Courses Catalogue Contact Us Should you need more information about our services and offerings, don’t hesitate to contact us at... Zobble Solutions Pvt. Ltd. 301, Almar Arcade, Fr. Justin D’Souza Rd., Orlem, Malad(W), Mumbai – 400 064, India Phone: +91 22 30504215 Mobile: +91 9769978844 / +91 9987317744 Web: www.withopenminds.com E-mail: inquiry@withopenminds.com www.withopenminds.com Version 15 | 14 January, 2014 © 2014 Zobble Solutions Pvt. Ltd. All rights reserved. 115