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Execute with Customer Experience Agility

by Chief Technologist at Rally Software Development on Sep 25, 2013

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Customer experience in today’s business climate requires businesses to execute, learn, and adapt at increasingly faster rates. Therein lies the opportunity for businesses that want to aggressively ...

Customer experience in today’s business climate requires businesses to execute, learn, and adapt at increasingly faster rates. Therein lies the opportunity for businesses that want to aggressively compete and differentiate, build customer experience agility across their operations, and dramatically shorten design and development cycles. This session provides a hands-on introduction to the principles behind agile and lean startup—emerging practices in the developer and entrepreneurial communities—and discusses how to leverage these approaches in CX strategy, design, and business operations. With customer experience agility, brands can more rapidly learn from customers, deliver disruptive value, and respond to market conditions.

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Execute with Customer Experience Agility Execute with Customer Experience Agility Presentation Transcript