Next Generation Network Solutions “ PAETEC rises above the communications service provider pack” - Forrester Research COMMUNICATIONS SECUITY SECURITY BUSINESS CONTINUITY BUSINESS INTELLIGENCE MANAGED SERVICES FINANCING
- Build the foundation for PAETEC’s product and service investments through customer feedback
- Access PAETEC senior executives
- Network with peers
- Discuss Industry Trends & Concerns
Customer Advisory Board Program Regional forums for knowledge sharing and relationship building between PAETEC and our customers 2008 Customer Advisory Board Meeting “ I have been a CAB member for the past four years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti , LEGO Systems, Inc.
Net Promoter Score (NPS) measures customer satisfaction
PAETEC’s 2010 NPS is 19.8, an increase from our 2009 score of 18.8
PAETEC employees’ bonus depends on constant improvement of our NPS score
Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2010” completed by Satmetrix Systems. 0 PAETEC 19.8 -15 AT&T Telecom NPS Benchmarks -18 Verizon -34 Qwest
Products & Services Personalized Solutions “ Our solutions are like no other communications provider, because your needs are like no other business”- Arunas Chesonis (Chairman & CEO)
- PBX Centralization (Virtual Telephone Number VTN)
- 3G/4G Wireless MPLS Backup (Managed)
- Equipment for Services Program
Strategic Investments- Recent Acquisitions Personalized Solutions One of the nations largest Fiber footprints. 37,000 Fiber route miles. Custom network solutions from 10Mb to 10Gb Sonet/Wavelength& Ethernet World-class systems integrator and top partner for Avaya on the West Coast, with expertise in IP-based voice and video systems for medium and large businesses. Among the largest full service providers of advance communications solutions servicing enterprise customers. Avaya Platinum partner specializing in managed services Uses mobile applications on a smart phone to simplify the way people communicate with each other.