4/3/2011

Project Management
Knowledge Areas
Section – 3
Chapter – 9

Project Human Resource
Management


Session Objecti...
4/3/2011

Project HR Management


Exam Objectives…
1. How to plan Human resources
needed
2. Performing Organizational Pla...
4/3/2011

Project HR Management


The processes in Project HR Management are
1. Develop Human Resource Plan
2. Acquire Pr...
4/3/2011

Develop Human Resource Plan
• 1. Activity Resource
Requirements
• 2. Enterprise
Environmental
Factors
• 3. Organ...
4/3/2011

Develop Human Resource Plan


Tools and Techniques
1. Organization Charts and position
descriptions
2. Networki...
4/3/2011

Develop Human Resource Plan


Staffing Management Plan contains…
 Staff Acquisition
 Timetable
 Release Crit...
4/3/2011

Organization Charts
Matrix – based Responsibility Chart

RAM
Member 1

Define

Design

Code

X

Test

X

Member ...
4/3/2011

Organization Charts
RACI FORMAT
Activity

Person A

Person B

Person C

Person D

Person E

Define

A

R

R

C

...
4/3/2011

Organization Theories


Herzberg’s Theory of Motivation
o Hygiene agents
 Job security
 Paycheck
 Acceptable...
4/3/2011

Organization Theories
McGregor’s Theory of X and Y
o X is bad – no trust, lazy, avoid work
o Y is good – self – ...
4/3/2011

Management Styles
Laissez faire
 The Project Manager leaves everything
on the team.The team is self-led,
motiva...
4/3/2011

Acquire Project Team

• 1. Project Management
Plan
• 2. Enterprise
Environmental Factors
• 3. Organizational
Pro...
4/3/2011

Acquire Project Team


Outputs
1. Project Staff Assignments
2. Resource Calendars
3. Project Management Plan Up...
4/3/2011

Develop Project Team

• 1. Project Staff
Assignments
• 2. Project Management
Plan
• 3. Resource Calendars

Input...
4/3/2011

Develop Project Team


Tools and Techniques
1. Interpersonal Skills
2. Training
3. Team-Building Activities
4. ...
4/3/2011

Develop Project Team
The Project Manager should possess five
types of powers to develop project team
o Expert
 ...
4/3/2011

Develop Project Team


Team-Building Development Stages
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjo...
4/3/2011

Manage Project Team

• 1. Project Staff Assignments
• 2. Project Management Plan
• 3.Team performance
Assignment...
4/3/2011

Manage Project Team


Tools and Techniques
 Observation and Conversation
 Project Performance Appraisals
 Co...
4/3/2011

Manage Project Team
Dealing with Issues
Schedule
 Seven most common issues are
Priorities
o 7. Schedule
Resourc...
4/3/2011

Conflict Resolution


Problem Solving
 Confronts the problem head-on
 The preferred method

Forcing
 Decisio...
4/3/2011

Conflict Resolution
Smoothing
 Smoothing by minimizing the size of the
problem
 Temporary solution
 Loose-loo...
4/3/2011

Questions ?

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Project managment 8

  1. 1. 4/3/2011 Project Management Knowledge Areas Section – 3 Chapter – 9 Project Human Resource Management  Session Objectives… 1. To identify the project human resource management knowledge area’s processes 2. How to plan human resources for the project 3. How to acquire project team 4. How to develop project team 5. How to manage project team 1
  2. 2. 4/3/2011 Project HR Management  Exam Objectives… 1. How to plan Human resources needed 2. Performing Organizational Planning 3. How to Acquire the Needed Staff 4. How to Develop the Project Team 5. How to Manage the Project Team Project HR Management  o o o o Project human resource management includes activities…  Ability to lead  Direct  Manage The project team The customers The sponsors and Other stakeholders 2
  3. 3. 4/3/2011 Project HR Management  The processes in Project HR Management are 1. Develop Human Resource Plan 2. Acquire Project Team 3. Develop Project Team 4. Manage Project Team Develop Human Resource Plan  Develop Human Resource Plan is the process of identifying and documenting  Project’s roles  Responsibilities and  Reporting relationships  Creates staffing management plan 3
  4. 4. 4/3/2011 Develop Human Resource Plan • 1. Activity Resource Requirements • 2. Enterprise Environmental Factors • 3. Organizational Process Assets Input Tools & Techniques • 1. Organization Charts & Position description • 2. Networking • 3. Organizational Theory • 1. Human Resource Plan Output Develop Human Resource Plan Inputs 1. Activity Resource Requirements 2. Enterprise Environmental Factors  Organizational Culture & Structure  Existing human resources  Personnel administration policies  Market place conditions 3. Organizational Process Assets  4
  5. 5. 4/3/2011 Develop Human Resource Plan  Tools and Techniques 1. Organization Charts and position descriptions 2. Networking 3. Organizational Theory Develop Human Resource Plan  Outputs 1. Human Resource Plan  Roles & Responsibilities  Project Organization Charts  Staffing Management Plan 5
  6. 6. 4/3/2011 Develop Human Resource Plan  Staffing Management Plan contains…  Staff Acquisition  Timetable  Release Criteria  Training Needs  Recognition and Rewards  Compliance  Safety Organization Charts Hierarchical – type Organizational Chart PM Team Lead Member Member Team Lead Team Lead Member Member Member Member Member Member Member 6
  7. 7. 4/3/2011 Organization Charts Matrix – based Responsibility Chart RAM Member 1 Define Design Code X Test X Member 2 X Member 3 X Member 4 X X X X X Organization Charts Text – oriented Format 7
  8. 8. 4/3/2011 Organization Charts RACI FORMAT Activity Person A Person B Person C Person D Person E Define A R R C I Design I A I I C Develop I A R I I Test A I I R C R – Responsible A - Accountable C – Consult I - Inform Organization Theories  Maslow’s Hierarchy of Needs  Physiological  Safety  Social  Esteem  Self-actualization 8
  9. 9. 4/3/2011 Organization Theories  Herzberg’s Theory of Motivation o Hygiene agents  Job security  Paycheck  Acceptable working conditions  Relationships Organization Theories  Herzberg’s Theory of Motivation o Motivating agents o Opportunity o Responsibility o Appreciation o Recognition o Education 9
  10. 10. 4/3/2011 Organization Theories McGregor’s Theory of X and Y o X is bad – no trust, lazy, avoid work o Y is good – self – led, motivated, capable  Expectancy Theory o People will behave based on what they expect o Will work in relation to the expected reward  Management Styles Autocratic  The Project manager makes all the decisions  Democratic  The Project Team is involved in the decision –  making process  10
  11. 11. 4/3/2011 Management Styles Laissez faire  The Project Manager leaves everything on the team.The team is self-led, motivated in decision making  Exceptional  The Project Manager only pays attention to the top 10% of the performers and bottom 10% of the performers  Acquire Project Team Project team acquisition is the process of getting the needed resources on the project  Focuses on working within the policies and procedures of the organization  Negotiating, influencing, and communicating skills play key role  11
  12. 12. 4/3/2011 Acquire Project Team • 1. Project Management Plan • 2. Enterprise Environmental Factors • 3. Organizational Process Assets Tools & Techniques • 1. Pre-assignment • 2. Negotiation • 3. Acquisition • 4.Virtual Teams Input • 1. Project Staff Assignments • 2. Resource Calendars • 3. Project Management Plan Updates Output Acquire Project Team Inputs 1. Project Management Plan 2. Enterprise Environmental Factors 3. Organizational Process Assets  Tools & Techniques 1. Pre-Assignment 2. Negotiation 3. Acquisition 4. Virtual Teams  12
  13. 13. 4/3/2011 Acquire Project Team  Outputs 1. Project Staff Assignments 2. Resource Calendars 3. Project Management Plan Updates Develop Project Team  The process objectives are  To improve the team members skills  To build trust and cohesiveness among team members  Project Managers should acquire skills to identify, build, maintain, motivate, lead and inspire teams to achieve project objectives with optimal team performance 13
  14. 14. 4/3/2011 Develop Project Team • 1. Project Staff Assignments • 2. Project Management Plan • 3. Resource Calendars Input Tools & Techniques • 1. Interpersonal Skills • 2.Training • 3.Team-Building Activities • 4. Ground Rules • 5. Co-Location • 6. Recognition and Rewards • 1.Team Performance Assignment • 2. Enterprise Environmental Factors Output Develop Project Team  Inputs 1. Project Staff Assignments 2. Project Management Plan 3. Resource Calendars 14
  15. 15. 4/3/2011 Develop Project Team  Tools and Techniques 1. Interpersonal Skills 2. Training 3. Team-Building Activities 4. Ground Rules 5. Co-Location 6. Recognition and Rewards Perform Quality Control  Outputs 1. Team Performance Assessment 2. Enterprise Environmental Factors 15
  16. 16. 4/3/2011 Develop Project Team The Project Manager should possess five types of powers to develop project team o Expert  The authority of the project manager comes from experience with the technology of the application area o Reward  The project manager has the authority to reward the project team  Develop Project Team Formal or Positional Power  The project manager has been assigned by senior management  Coercive or Penalty Power  The project manager has the authority to discipline the project team members  Referent ( referred by)  The project manager has been assigned by CEO.  16
  17. 17. 4/3/2011 Develop Project Team  Team-Building Development Stages 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning Manage Project Team  Managing the project team involves  Tracking each team member’s performance and providing feed back about their performance  Resolving issues among team members  Managing changes to project and project processes to enhance project performance 17
  18. 18. 4/3/2011 Manage Project Team • 1. Project Staff Assignments • 2. Project Management Plan • 3.Team performance Assignments • 4. Performance Reports • 5. Organizational Process Assets Tools & Techniques • 1. Observation & Conversation • 2. Project Performance Appraisals • 3. Conflict Management • 4. Issue Log • 5. Interpersonal Skills Input • 1. Enterprise Environmental Factors • 2. Organizational Process Assets • 3. Change Requests • 4. Project Management Plan Updates Output Manage Project Team  Inputs 1. Project Staff Assignments 2. Project Management Plan 3. Team Performance Assessments 4. Performance Reports 5. Organization Process Assets 18
  19. 19. 4/3/2011 Manage Project Team  Tools and Techniques  Observation and Conversation  Project Performance Appraisals  Conflict Management  Issue Log  Interpersonal Skills  Leadership  Influencing  Effective Decision Making Manage Project Team  Outputs 1. Enterprise Environnemental Factor Updates 2. Organizational Process Assets Updates 3. Change Requests 4. Project Management Plan Updates 19
  20. 20. 4/3/2011 Manage Project Team Dealing with Issues Schedule  Seven most common issues are Priorities o 7. Schedule Resources o 6. Priorities o 5. Resources Technical o 4.Technical Policies & Procedures o 3. Policies and Procedures Project Costs o 2. Project Costs Person o 1. Personalities alities  Conflict Resolution  Characteristics are…  Conflict is natural  Conflict is a team issue  Openness resolves conflict  Conflict resolution should focus on issues, not personalities  Conflict resolution should focus on the present, not the past 20
  21. 21. 4/3/2011 Conflict Resolution  Problem Solving  Confronts the problem head-on  The preferred method Forcing  Decision is made with power  May not be the best solution  Immediate solution Conflict Resolution Compromising  Requires both parties give up something  Decision is a blend of two parties argument  Loose-loose solution  Used to avoid fight  Collaborating  Incorporating multiple viewpoints from differing perspectives, leading to consensus  21
  22. 22. 4/3/2011 Conflict Resolution Smoothing  Smoothing by minimizing the size of the problem  Temporary solution  Loose-loose solution  Withdrawal  One party withdraws form the problem with disgust  Yield-loose solution  Worst conflict resolution  Project HR Management  To Sum Up…. 1. We identified the project human resource management knowledge area’s processes 2. We learnt how to plan human resources for the project 3. We learnt how to acquire project team 4. We learnt how to develop project team 5. We learnt how to manage project team 22
  23. 23. 4/3/2011 Questions ? 23

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