Your SlideShare is downloading. ×
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Dealing With Difficult People
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Dealing With Difficult People

3,161

Published on

Dealing With Difficult People

Dealing With Difficult People

Published in: Business
0 Comments
4 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,161
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
4
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • 6
  • Transcript

    • 1. Dealing With Difficult People
    • 2.
      • THE TANK
      THE KNOW IT ALL THE WHINER THE SNIPER THE THINK THEY KNOW IT ALL THE MAYBE PERSON THE GRENADE THE YES PERSON THE NOTHING PERSON THE NO PERSON
    • 3. THE TANK
      • Stand your ground
      • Interrupt
      • Don’t defend
      • Aim for the bottom line
      • Peace with honor
    • 4. THE SNIPER
      • Stop, Look, & Backtrack
      • Ask the “Relevancy” question
      • If he/she will talk -- LISTEN !
      • Suggest a friendly future
      • Don’t overreact
    • 5. THE KNOW-IT-ALL
      • Be prepared and know your stuff
      • Don’t resent the Know – It - All
      • Present views politely
      • Acknowledge his/her competence
    • 6. THE THINK THEY KNOW IT ALL
      • Give them a little attention
      • Ask for specifics
      • State facts as you know them
      • Provide a way out
      • Handle alone whenever possible
    • 7. THE WHINER
      • Listen
      • Prepare to interrupt – get specific
      • Acknowledge the complaint
      • Don’t ask Whiners why they’re complaining
      • Use limiting responses
      • Move to problem solving
    • 8. THE MAYBE PERSON
      • Help them voice concerns
      • Provide face-to-face support when possible
      • Use a decision – making process
      • Re – assure and follow through
      May be……
    • 9. THE YES PERSON
      • Make the Yes Person comfortable
      • Talk Honestly
      • Help them learn to plan
      • Ensure commitment
    • 10. THE NOTHING PERSON
      • Plan enough time
      • Lighten it up
      • Avoid getting angry
      • Show the future
    • 11. THE GRENADE
      • Get the attention
      • Show your concerns
      • Reduce intensity
      • Avoid setting off the Grenade
    • 12. THE NO PERSON
      • Go with the flow
      • Use them as a resource
      • Give them time to think
      • Appreciate the NO person
      NOOOOOOOOOOOO !!!!!!!!!!
    • 13. CONCLUSION
      • Even if we can’t change difficult people, we can communicate with them in such a way that they change themselves. It’s a matter of knowing how to get through to them when they’re behaving badly.

    ×