.Verbal communication


Published on

advantages and disadvantages of verbal communication

Published in: Education, Technology, Business
1 Comment
No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

.Verbal communication

  1. 1. Oral and Written Communication PARI FATEMA MBA
  2. 2. <ul><li>“ The man who can think and does not know how to express what he thinks,is at the same level who as the person cannot think.” </li></ul>
  3. 3. <ul><li>Verbal communication </li></ul><ul><li>It is written or spoken message that uses words to exchange ideas/information. </li></ul><ul><li>The means of verbal communication are </li></ul><ul><li>Written communication </li></ul><ul><li>Oral communication </li></ul>Non Verbal communication <ul><li>Its an unspoken or unwritten message that uses body language. </li></ul><ul><li>It includes facial expressions,gestures,eye contact physical appearance etc.. </li></ul>
  4. 4. ORAL COMMUNICATION <ul><li>Anything that emanates from the mouth is referred as oral communication. </li></ul><ul><li>Attributes of good oral communication- Sounds and sound combinations, Stress, Rhythm, Intonation, Speed, pausing, Clarity of articulation, Voice modulation: volume & pitch variation (avoiding “monotonous speech) </li></ul>
  5. 5. <ul><li>Among individual </li></ul><ul><li>Face-to-face communication </li></ul><ul><li>interviews </li></ul><ul><li>Telephone conversation </li></ul><ul><li>Grapevine </li></ul>
  6. 6. <ul><li>AMOUNG GROUPS </li></ul><ul><li>Negotiations </li></ul><ul><li>Meetings </li></ul><ul><li>Lecture/speech </li></ul><ul><li>Presentations </li></ul><ul><li>Conference/seminars/workshops </li></ul>
  7. 7. <ul><li>Immediate feedback </li></ul><ul><li>Better relationships </li></ul><ul><li>Time saving </li></ul><ul><li>Effective tool of persuasion </li></ul><ul><li>Effective tool of group communication </li></ul><ul><li>Economical </li></ul><ul><li>Allows to measure effectiveness immediately </li></ul><ul><li>It’s the only way out during an emergency </li></ul>
  8. 8. <ul><li>Lack of retention/documentation </li></ul><ul><li>Distortion in passing the message </li></ul><ul><li>No legal validity </li></ul><ul><li>Possibility of misunderstanding </li></ul><ul><li>Unsuitable for long messages </li></ul><ul><li>It is constrained by physical barriers </li></ul><ul><li>Not effective when the target group is spread out </li></ul>
  9. 9. WRITTEN COMMUNICATION <ul><li>The power of writing is eloquently expressed in the saying “pen is mightier than the sword” </li></ul><ul><li>Written communication has to acquire great significance in the life of individuals as well as business organization. </li></ul><ul><li>Methods of written communication in an organization includes-letters, memoranda, notices, circulars, agenda, manuals, handbooks, reports, orders, inquiries, complains, quotations, contracts, etc… </li></ul>
  10. 10. <ul><li>Ready reference </li></ul><ul><li>Legal defense </li></ul><ul><li>Promotes uniformity </li></ul><ul><li>Mass access </li></ul><ul><li>Suitable for distance communication </li></ul><ul><li>Image building </li></ul><ul><li>Accurate and an ambiguous </li></ul><ul><li>Permanent in nature </li></ul><ul><li>Permits substitution and revision </li></ul>
  11. 11. <ul><li>Limited to literature world </li></ul><ul><li>Time consuming </li></ul><ul><li>Lot of paper work </li></ul><ul><li>Needs expertise in expression </li></ul><ul><li>Lack of immediate feedback </li></ul><ul><li>Costly </li></ul><ul><li>More men hours needed </li></ul><ul><li>No immediate clarification </li></ul>
  12. 12. Point of Difference Written Business communication Oral Business communication Feedback Immediate feedbacks is not required In case of oral communication we need immediate feedback. Evidence Written message are kept as record, thus they can be used as evidence. As no record is maintained for oral communication it cannot be used as evidence. Easy acceptance In compression to oral communication has lack of directness. On the other hand oral message are easily acceptable. Barriers Written communication need to overcome more barriers than oral communication It faces less barriers than written communication. Audience size The audience size of written communication is large and geographically scattered. Audience size is comparatively small. cost It is more costly than oral communication. It is less costly than written communication. Knowledge level High level of knowledge and literacy is required. Even illiterate people can participate in oral communication.
  13. 13. THE END