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Epc individual essay
 

Epc individual essay

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    Epc individual essay Epc individual essay Document Transcript

    • Individual Assignment: EssayEffective Public Communication [FCOM 0102]Individual AssignmentYap Zhi Jun (0310738)FNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • Question 4Even when nonverbal cues are used in text-based messages, communicating onlinecan still lead to misunderstandings. Look at the differences between communicatingonline and communicating face-to-face and examine how vocal cues are important tocommunication.Nonverbal cues are all behaviors other than spoken words that communicatemessages and create shares meaning between people. (Richard & Lynn, 2011) Well,nonverbal cues are used in text-based message and online communication still lead tomisunderstandings. David Whillock, dean of the College of Communication, said textmessaging has a direct effect on students interpersonal relationships because readershave no idea if a person is stereotyping, talking down or patronizing them. Studentsmay not be able to pick up on twitches, hand signals or voice inflections because of alack of oral communication, he said. Online communication will lead tomisunderstandings because We cannot see or hear the huge range of nonverbal cueswe normally use in face to face conversation to discern if our listener is understanding,agreeing, disagreeing, getting uncomfortable or opening up. (Kali Munro,2002 ). Online communication refers to reading, writing, and communication vianetworked computers. While face to face communication is something you have not onthe phone, not by computer, but when youre face to face with someone, telling themsomething in front of them. What are the differences between them? Well, we will talkabout mode, condition, physical context, time, discussion and group dynamic.FNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • Online communication and face to face communication are differences in mode,condition and physical context. Online communicating can be discussed through textlike facebook or video calling like skype. While online communicating no need to waitparticipant to arrive, there is no latecomers or earlier leavers, discussion can be startedanytime. Besides, online communication do not meet in a room where no share physicalcontext. However, face to face communication is a type of verbal discussion. Duringface to face communication, people are often to wait participant arrive and people leaveearlier during the meeting. Moreover, face to face communication meet in a room wherethere is strong physical context.Furthermore, we also can see the differences of online communication and faceto face communication through time and discussion. For online communication, groupsmeet continuously because there is no schedule date, time and location. Onlinecommunication is less controllable as there is no group limit. Sometimes deadlines arenot adhered to since it is possible to extend beyond deadline to next period of onlinework. Through online communication, multiples issue can be worked on at the sametime. Members sometimes lose sense of where they are in the discussions over longperiod of time as the information overload. However, face to face communication meetin ‘start and end’ fashion. Participants are informed about the date, time and location tomeet. Time is important and there is limiter, only people who are informed can join thediscussion, so it is controllable. Deadlines usually adhered to since the expectation tocomplete them on time is high, and it is not really possible to continue into next period oftime. Face to face communication usually work on one issue at a time, the work is moreFNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • focused. Discussion occurs within a set time frame, members less like will lose senseon where they are.In addition, we also can discuss about the differences of group dynamic betweenonline communication and face to face communication. Participants in onlinecommunication have to learn how to use the technology to communicate. Participantscan be active listener without participating. Online communication spend more time indiscussion. Participants can access other groups easily and see what the group isdiscussing. However, face to face communication the dynamic is understandablebecause participants usually have experience before. Participants may be listening butwithout participation. Face to face communication spend lesser time as the immediacyof discussion. Participants cannot access other groups and cannot know what othergroups discussing. ( Knapp & Hall, 1992 )A vocal cue is a sound or inflection of the voice used to send a particularmessage. A vocal cue is not a word but rather a different sound made with the vocalcords. ( Joseph.A, 1998 ) Vocal cues are sometimes confused with verbalcommunication, but vocal cues are considered nonverbal because they arent actualwords. Vocal cues are limited to sounds, expressions, tone and style of the voicewithout the use of words. Vocal cues are used every day and it is very important in ourdaily communication. It helps to get a persons attention and to help listener understandthe meaning behind the words.Vocal cues help to get a person’s attention so that the meaning of the messagecan be sent obviously and correctly to the receiver. For example, when you get upsetFNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • with your kids in the morning while rushing them off to school and your voice rises a fewoctaves, your children know you mean business. This simple raising of the tone in yourvoice indicates nonverbally to your children that they better obey you.Moreover, vocal cues also are significant in nonverbal communication becausethey have the power to strengthen or weaken the verbal message.For example, if you say to your spouse, "I love you," yet you have an aggressive andangry tone in your voice, the verbal message will be weakened and confused. Vocalcues help the listener understand the message behind the words.Conclusion, nonverbal communication is important in our daily life. Quantity andconstancy of nonverbal message are the challenges to nonverbal communication. Tobuild understanding with others and create communities, we must overcome thechallenges to create effective and appropriate nonverbal communication.ReferencesFNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • Joseph A.DeVito ( 1998 ) The Interpersonal Communication Book : Verbal andNonverbal. United State : Pearson EducationKali Munro, M.Ed., ( 2002 ) Conflict in Cyberspace: How to Resolve Conflict Online.New York: Harper & RowKnapp, M. L., & Hall, J. A. (1992). Nonverbal communication in human interaction (3rded.). Fort Worth: Harcourt Brace JovanovichRichard West & Lynn H.Turner ( 2011 ). Understanding Interpersonal Communication :Communication Nonverbally. United State : Lyn UhlFNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )
    • Joseph A.DeVito ( 1998 ) The Interpersonal Communication Book : Verbal andNonverbal. United State : Pearson EducationKali Munro, M.Ed., ( 2002 ) Conflict in Cyberspace: How to Resolve Conflict Online.New York: Harper & RowKnapp, M. L., & Hall, J. A. (1992). Nonverbal communication in human interaction (3rded.). Fort Worth: Harcourt Brace JovanovichRichard West & Lynn H.Turner ( 2011 ). Understanding Interpersonal Communication :Communication Nonverbally. United State : Lyn UhlFNBE JAN 2012 – FCOM 0102( Effective Public Communication)Yap Zhi Jun ( 0310738 )