• Share
  • Email
  • Embed
  • Like
  • Private Content
Customer Service Advice from Zendesk Customers
 

Customer Service Advice from Zendesk Customers

on

  • 3,958 views

At Zen U. San Francisco, several Zendesk customers gave video testimonials. This slideshare captures what they offered as advice for someone just starting out in customer service.

At Zen U. San Francisco, several Zendesk customers gave video testimonials. This slideshare captures what they offered as advice for someone just starting out in customer service.

Statistics

Views

Total Views
3,958
Views on SlideShare
1,730
Embed Views
2,228

Actions

Likes
4
Downloads
26
Comments
0

18 Embeds 2,228

http://www.zendesk.com 1953
https://www.zendesk.com 61
http://cloud.feedly.com 57
https://twitter.com 51
http://feeds.feedburner.com 46
https://www.facebook.com 17
http://www.newsblur.com 12
http://digg.com 11
http://inoreader.com 5
http://crmbrief.com 3
http://analyst.ciradar.com 3
http://en.zendesk.tv 2
http://newsblur.com 2
http://www.linkedin.com 1
http://plus.url.google.com 1
https://m.facebook.com&_=1378980069089 HTTP 1
https://m.facebook.com&_=1378980131984 HTTP 1
http://summary 1
More...

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Customer Service Advice from Zendesk Customers Customer Service Advice from Zendesk Customers Presentation Transcript

    • “No matter how offbeat the idea, no matter how crazy the question, customers are the biggest evangelists of your product.” -Rob, Wiredrive
    • “Observation is key. It’s knowing the most that you can about the company you’re working with, and the people you’re working with.” -Allison, FindTheBest
    • “My advice is just be honest, be yourself. Find out what the person is after and just cut to the chase.” -David, Couchsurfing
    • “It’s a contact sport. You’ve got to get up and close and personal with your customers.” -Christina, Zuora
    • “A lot of times, we tend to overthink things. And a great rule to everything is just keep it simple.” -Anthony, IDEO
    • “Get metrics and measure what you’re doing.” -Jeanna, BPR Properties
    • “Patience is really important. Try to understand the situation by being inquisitive, wanting to find out more.” -Mara, DODOcase
    • “Treat a customer exactly how you’d want to be treated. Even if it’s a question you get every single day. It’s new to them.” -Kevin, Central Desktop
    • “Right before each call you take or email you answer, just take a breath. Give them 100% of your focus.” -Kay, Zlango
    • “Make sure you’re genuine and open and have a one-on- one relationship with the customer.” -Tara, Redtail CRM
    • “Empathize. Put yourself in their shoes. Acknowledge that you understand what their issue is.” -Trevor, TaskRabbit
    • “Keep them informed. Say, ‘Hey, we’re still working on this,’ until the issue is resolved. It’s very helpful in keeping customers happy.” -Chris, Zephyr
    • “Once you know the product and you’re confident with it, that confidence transfers into how you feel and interact with a customer.” -Aurora, Red Giant
    • “Trust your gut. You know what’s right. Speak from the heart about what the customer really wants and needs.” -Dale, Beats Music
    • “Treat your team well. They need to know that they’re doing their jobs well, that they’re hard workers. Give them feedback.” -Amery, Bonzi Sports Software
    • “Listen. Even if you don’t know an answer, by listening, you’re providing a solution to a customer’s problem.” -Elliot, Advisor Software