The Good, the Bad, and the Ugly: The Impact of Customer Service [Infographic]

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“What exactly is the long-term impact of ‘good customer service’?” No one working in customer service will be surprised to hear that the research reveals that good service really does matter—and that bad service can harm a business.

This Zendesk infographic explores the good, the bad, and the ugly truths of how consumers are influenced by the type of customer service experiences they have.

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