An Overview of Zendesk

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A quick overview of Zendesk and our features, including multi-channel ticket management, self-service offerings, multi-language capabilities, and customer-centric reporting and analytics.

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An Overview of Zendesk

  1. 1. IN OVER140COUNTRIES
  2. 2. WITH OVER30,000CUSTOMERS
  3. 3. SERVING200,000,000END USERS
  4. 4. CREATING100 MILLIONCUSTOMER INTERACTIONS PER YEAR
  5. 5. DELIVERING A95%CUSTOMER SATISFACTION RATING
  6. 6. ZENDESK
  7. 7. EASY-TO-USETICKETMANAGEMENT
  8. 8. CUSTOMERCHANNELSIN ONE INTERFACE
  9. 9. MACROS FORPREDEFINED RESPONSES
  10. 10. TRIGGERS FORAUTOMATEDTICKET UPDATES
  11. 11. ON-THE-GO SUPPORTFROM ANY MOBILE DEVICE
  12. 12. “To manage nearly 15,000 tickets daily,we use Zendesk to keep our customershappily coming back for more deals.”
  13. 13. KNOWLEDGE BASE FOR POWERFULSELF-SERVICE
  14. 14. TICKET DEFLECTIONTO SELF-SERVICE ARTICLES
  15. 15. TICKET TO FORUMINTEGRATION
  16. 16. FORUM & SEARCHANALYTICSFOR OPTIMIZING SELF-SERVICE
  17. 17. SUPPORTCOMMUNITYFOR FAQs & FEATURE REQUESTS
  18. 18. “As a luxury brand, our customersexpect a premium supportexperience. Zendesk helps us deliverthat experience to more customerswith less work.”
  19. 19. 100+ OUT-OF-THE-BOXINTEGRATIONS
  20. 20. AND MORE APPS TO HELP YOUWORK HOW YOUWANT
  21. 21. ROBUST APIFOR MORE SEAMLESS INTEGRATION
  22. 22. “Because Zendesk is so customizable, wecan handle all requests and needs in anorganized manner.”
  23. 23. YOURCUSTOM ZENDESK
  24. 24. BRAND RECOGNITIONFOR CONSISTENT LOOK-AND-FEEL
  25. 25. MULTI-LANGUAGECOMMUNICATION AND SUPPORT
  26. 26. MULTI-BRAND MANAGEMENT FORCENTRALIZED SUPPORT
  27. 27. “We couldn’t believe how quicklywe were able to make the changeto Zendesk. Zendesk is cost-effective, feature-rich, and easilycustomizable.”
  28. 28. REPORTING & ANALYTICS FORBUSINESS ANDCONSUMER INSIGHTS
  29. 29. PRE-BUILTIN-DASHBOARDREPORTS
  30. 30. CUSTOMER SURVEYSTO TRACK SATISFACTION
  31. 31. BENCHMARKMETRICSTO COMPARE YOURSELF TO YOUR PEERS
  32. 32. “Zendesk is the perfect fit forus because of its ease of setup and self-service.”
  33. 33. WHAT’SNEXT?www.zendesk.com/retai

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