Surviving the Tech-Challenged Public [Infographic]

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IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge. Many IT agents have been asked questions that are very simple or completely …

IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge. Many IT agents have been asked questions that are very simple or completely absurd, especially when compared to very technical questions they might receive on the next call.

This Zendesk infographic shows that professionalism, composure, and a sense of humor can go a long way in providing the same level of IT support to all customers.

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