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H&R Block Social Story

by Director, Strategy at Level Five Solutions on Aug 16, 2010

  • 1,083 views

Lessons from H&R Block’s Social Media Efforts focusing on its Online Community – Of all the channels H&R Block has invested time in when it comes to social media, their online community site has ...

Lessons from H&R Block’s Social Media Efforts focusing on its Online Community – Of all the channels H&R Block has invested time in when it comes to social media, their online community site has reaped some of the more positive engagement. A big lesson was focusing on the 1-to-1 conversations the community helped nurture between clients and 1000 Tax Pros and clients. The individual conversations promotes H&R Block’s commitment to their customers by demonstrating Block's tax expertise one unique answer at a time.

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H&R Block Social Story H&R Block Social Story Presentation Transcript