Open Government and Citizen Engagement

Open Government and Citizen Engagement
David L. McClure, Ph.D.
Associate Administrator
Citizen Services and Innovative Technologies U.S. General Services Administration
ALA Annual Conference June 29, 2010

Context: The Industrial Revolution of data is here
“ Data is the flint for
for the next 25 years.”
Ray Ozzie Chief Software Architect Microsoft
Plus: the data is replicated many times over! Volume of digital information increases tenfold every 5 years Will information creation exceed storage?

Context: Moving information and knowledge to the user Strategic Planner "I need performance analytics and predictive models" Elected Officials "The media wants to know how our response time has changed" Customer Relationship Manager "I need a single citizen view" Program Manager "I need status reports — and I need them now " Agency CFO "I need financial and corporate performance management" IT Operations "I need performance and availability reporting" Business Process Analyst "I need data mining and business data"

… . and to the public Decline of the info producer vs. consumer paradigm

Context: Maximum sharing and flow of information and knowledge
YouTube is now second largest search engine in the world
1.5 million pieces of content shared daily on Facebook
On-line newspaper readers are up 30%
250 million visitors each month to Myspace, YouTube, and Facebook ( none were around 6 years ago )
Mobile devices will be world’s primary connection tool to the Internet in 2020
As big an issue outside your organization as within it

Context: Search analytics is alive! Data exhaust – trail of clicks that users leave behind, where value can be created …. using algorithms that push more relevant search terms to top of lists Less time looking for information and then analyzing it Structured searches tied to trusted and well-indexed government web sites

The Open Government initiative Transparency promotes accountability Participation allows people to contribute ideas/expertise; government benefits from broad knowledge sharing Collaboration encourages cooperation within government and with industry

The Open Government Initiative Milestones Jan 22 Publish high-value data sets Feb 6 Create OpenGov webpages Launch dashboard to track progress Mar 8 Framework to use challenges/prizes April 7 Publish OpenGov Plans Review and revise policies Agressive dates Data Quality Accountability and Action Plans Required

GSA Office of Citizen Services and Innovative Technologies Center for Citizen Engagement and New Media Federal Citizens’ Information Center Center for Innovative Technologies - USA.Gov - Federal Contact Center - Print Distribution - Social Media - TOS - Open Government - Public Dialo gs Challenges - Federal Cloud PMO - eGov Projects - Mobile Platform - Data.gov - Cloud platforms Center for Customer Service Excellence IT Solutions and Services

Open Government tools

Leading practices for OGD plans
Leadership, Governance, & Culture Change
Transparency
Participation & Collaboration
Flagship Initiatives

High value data sets
Get public input
Decide which sets are actionable
Provide context
Improve search
Encourage mashups

Promote common tools
Cheaper and faster roll out
Consistent user experience
Deal with policies only once
Dialog Tool: February 5 – March 19, 2010
Spurs innovation
Leverages governmentwide solution
Spreads risk (broad shoulders)

People participate! NASA: 304 ideas; 3,641 votes created by Robbie Schingler and Kate Jessy, Feb 2010 NASA: 4,754 votes, 420 ideas, 700 comments

Top ideas 189 Votes 68 Comments 114 Votes 12 Comments 118 Votes 9 Comments

Agencies’ OGD Plans: One Model U.S. Dept. of Health & Human Services: “See the plan you helped create”

Agency Plans – Outside Reviews Open reviews being conducted by “good government” groups 77 organizations

What’s ahead for online dialogs?

Open Government & Engagement Continuum ENGAGEMENT CONTINUUM Deeper Discussions with Specific Communities Collaborative drafting such as regulations, policies, process steps Connecting employees within and across agencies Brainstorm ideas, questions, suggestions Collaborative problem-solving and solution creation Energizing and connecting communities where they are

Sparks innovation
Solves specific problems
Mobilizes new talent
Educates around a cause
Can save money
What’s Next: Contests & Challenges A connected workforce innovates! An Inside-Out Process

GSA Provided Tools
WordPress
PHPBB3
MYBB
Media Wiki
Twiki
Free, Open & Commercial-Off-the-Shelf
Blog
Wiki
Forum
Brainstorming
Idea Generation
Polling
Challenges
Infrastructure Services
Commercial Services
Nation Academy of Public Administration (NAPA)
Neighborhood America
Imaginatik
IBM
SalesForce
Spigit
…………
Hardware Hosting Cloud Citizen Engagement Platform Common Services Engagement Tools / Services Front End User Interface Identity & Access Mgmt Reporting & Analysis Security Help Desk Data Base

FedSpace New social intranet site for U.S. federal employees and contractors
share knowledge
connect with other feds
collaborate on projects
Tools: employee directory, wiki, communities, blogs, bookmarks, search, file-sharing, more…

Citizen Services Delivery Dashboard
Being developed by Office of Management & Budget
Will track performance of top services
Common metrics
Could evolve into “pizza tracker” like tool
Needs to be relevant to a citizen !

A push for Mobile Apps

Some concluding thoughts Our experience demonstrates that culture, process , people, technology , and content are all extremely relevant to successful Open Government

Open Government and Citizen Engagement

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