Communication skills zehra sakaPresentation Transcript
İZMİR UNIVERSITY OF ECONOMICS 2012-2013 ZEHRA SAKACOMMUNICATION SKILLS
WHAT IS COMMUNICATION?*Communication is simply the act of transferring information from one place to another.
WHAT IS COMMUNICATION?*Although this is a simple definition, when we think about how we may communicate the subject becomes a lot more complex.
WHAT IS COMMUNICATION?*There are various categories of communication and more than one may occur at any time
TYPES OF COMMUNICATIONThe different categories of communication are;*Spoken or Verbal Communication: face-to-face, telephone, radio or television or other media.*Non-Verbal Communication: body language, gestures, how we dress or act - even our scent.
TYPES OF COMMUNICATION*Written Communication: letters, e-mails, books, magazines, the Internet or via other media.*Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages
SPOKEN OR VERBAL COMMUNICATION*Effective verbal or spoken communication is dependant on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification
SPOKEN OR VERBAL COMMUNICATION*Clarity of speech, remaining calm andfocused, being polite and etiquette willall aid the process of verbalcommunication.
SPOKEN OR VERBAL COMMUNICATION*This article is designed to help us think about how we and others communicate verbally, the processes involved and the steps we can take to ensure that verbal or spoken messages are received as intended.
NON VERBAL COMMUNICATION
NON VERBAL COMMUNICATION*Interpersonal communication not only involves the explicit meaning of words, that is the information or message conveyed, but also refers to implicit messages, whether intentional or not, which may be expressed through non-verbal behaviours.
NON VERBAL COMMUNICATION*Non-verbal communications include facialexpressions, the tone and pitch of the voice,gestures displayed through body language(kinesics) and the physical distance betweencommunicators (proxemics). These non-verbal signals can give clues and additionalinformation and meaning over and abovespoken (verbal) communication.
“Gülümseyen bir yüz, bir"Gulumseyen bir yuz, bir kalbin kapısını herhangi bir herhangi bir kalbin kapısını anahtarınanahtarın bir kapıyı çabuk bir kapıyı acmasından daha açmasından daha çabuk açar”.acar". İspanyol Atasözü
COMMUNICATION AND EFFECTIVE LISTENING
*Listening is the ability to accurately receive messagesin the communication process. Listening is key to alleffective communication, without the ability to listeneffectively messages are easily misunderstood –communication breaks down and the sender of themessage can easily become frustrated or irritated.
*Listening is so important that many topemployers give regular listening skills trainingfor their employees. This is not surprising whenyou consider that good listening skills can leadto: better customer satisfaction, greaterproductivity with fewer mistakes, increasedsharing of information that in turn can lead tomore creative and innovative work.
*Good listening skills also have benefits in our personal lives, including: a greater number of friends and social networks, improved self- esteem and confidence, higher grades in academic work and increased health and wellbeing. Studies have shown that, whereasspeaking raises blood pressure, listening brings it down.
*Listening is not the same as hearing. Hearing refers to the sounds that you hear, whereaslistening requires more than that: it requires focus. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware ofboth verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages.
“The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.” Rachel Naomi Remen