In the spa industry we provide services, for which we need people.
Our employees are the most important aspect of our business success...it is of extreme importance that the team function as a whole, not as individual businesses...like a machine with many parts, they all need to provide certain elements of personality, skills and abilities.
Decide on duties, tasks and activities per position.
Job Descriptions help the employee to understand exactly what is expected of them.
They are tools to be used in the training process. Use them to assist you in creating your Standard Operational Procedures and training materials, this will ensure you stay consistent with what you said the job duties are.
The job descriptions are an integral part of my methodology, without them this process is irrelevant.
If you are not going to create the job descriptions and prepare all the other materials you will need, STOP. Without the foundation required, and your commitment to do this right, the process would be futile.
Decisions, decisions. When you are deciding what it is that you need and want in a team member, you have to make sure you create questions and look for candidates that have something in each of these categories:
Talent = a natural ability not acquired through effort.
Skills = the expertness that comes from training, practice; something learned.
Aptitude = quickness in learning and understanding; intelligence.
Attitude = a manner of acting, feeling or thinking that shows one’s disposition, opinion, etc.
Skills are important, especially for a licensed or technical position however attitude and aptitude are MORE important. Someone might have the right licensing requirement and technical skill for the job but they might be lacking the aptitude to learn new things, the attitude to be a team player and service oriented, and the talent to smile and serve from the heart.
Without all of the components you would have an incomplete candidate, an imperfect staff.