Page |2 Audio Conferencing - Quick Start Guide Audio conferencing allows you to have an enhanced telephone call with up to 120 participants from around the world with no prior reservation, at any time of day and night. To start your first conference call, follow these 5 steps: 5 Steps to complete your first audio conference 1. Dial the conference phone number Dial the conferencing phone number provided in your account dashboard or service emails. 2. Put in the participant & moderator passcodes Put in the participant passcode provided. The system will prompt you to press * in order to login as a host. Next, input your moderator code followed by #. 3. Invite your participants Invite your participants by sending them the phone number and participant code. They will dial into the conference and dial the participant code when prompted. 4. Ending your conference call When you are finished, you simply hang up the phone. 5. Getting help with your conference When dialed in, you can press *0 at any point to get help with your live conference.Sky Conferencing
Page |3 Audio Conferencing Guide Important Information: 1. Participants in the conference will hear music until the moderator calls in and starts the conference with the moderator procedure described above. 2. For security purposes, as soon as the moderator hangs up the phone, the entire conference call will end. 3. Please keep the moderator passcode secure and confidential at all times. Only give participant passcode to interested parties. 4. The moderator and participants have access to touch-tone commands to help manage the audio conference. Please refer to list of commands below. 5. The moderator can manage his conference call online via the moderator tool from the dashboard login. Please go to http://www.sky-conferencing.com and click on “Account Login” to start. Please see the tutorials page for further assistance. 6. Live technical support for your audio conference is available 24 hours a day, 7 days a week. Simply press *0 on your phone when you have logged into the conference. 7. The audio conferencing service is billed per minute, per person. 8. Conference recordings are billed as one extra participant line in conference. Once conference is complete, the download will be available for free for 10 days, after which aSky Conferencing daily fee will be accessed. Please make sure to delete recording file if no longer needed or daily fee will be assessed after the 10 day period. 9. International Toll Free service is also available. To activate, please call our customer service department. A new set of codes will be created for you.
Page |4 Audio Conferencing Guide Listed below are the standard account features that come with every audio conferencing account. To make changes, please login to your account dashboard by visiting http://www.sky-conferencing.com and clicking on “Account Login” to start. Name Record When Yes is selected for the Name Record preference, the system will prompt the host and participants to record their name prior to entering the meeting. This preference enables name playback and roster playback to the host. When Name has been selected as an Entry or Exit Option, the Name Record feature provides an automated playback of participant names as they enter and exit the meeting. Entry Options The host can select Tones, Name, or None. When Tones is selected, single and double tones will sound to indicate a participant has entered or exited the meeting. If the Name Record preference has been enabled, Name may be selected as an Entry and Exit Option to provide an automated playback of participant names as they enter and exit the meeting. None may be selected if audible entry and exit activity is not desired. Entry and Exit Options must be confirmed prior to the start of the meeting. Exit Options The host can select Tones, Name, or None. When Tones is selected, single and double tones will sound to indicate a participant has entered or exited the meeting. If the Name Record preference has been enabled, Name may be selected as an Entry and Exit Option to provide an automated playback of participant names as they enter and exit the meeting. None may be selected if audible entry and exit activity is not desired. Entry and Exit Options must be confirmed prior to the start of the meeting. Conference Continuation When No is selected, the meeting will end when the hosts line disconnects from the meeting. When Yes is selected, the meeting will continue after the hosts line has disconnected from the meeting.Sky Conferencing Conference Quickstart When Yes is selected, the participants are allowed to join together and begin the meeting prior to the arrival of the host. When No is selected, participants are placed on music hold and will not be placed into the conference until the host has joined. This feature is made available on special request.
Page |5 Telephone Star Commands Audio conferencing gives you access to enhanced services via telephone star commands listed below. All commands are moderator only, unless otherwise noted with a p. *0 – Operator Help: Request an operator for technical assistance with your call p #1 – Dial Out: Allows you to call out to a participant and add them to your conference call - Dial area code and phone number followed by # - Follow instructions to complete call Once participant is reached, you can: - Press *1 to join participant into conference - Press *2 to join participant into conference and call another line - Press *3 to disconnect the dial out line - Press *4 to disconnect the dial out line and call another line *2 – Start/Stop Recording: Begin or end a recording of a live conference - Press 1 to confirm - System will ask you to wait while starting the recording - To end recording, press *2 *5 - Lecture Mode: Mute all lines except the host - To unmute all lines, press #5 *6 – Mute: Mute an individual line p - To umute line, press #6 *7 - Lock Conference: Locks the audio conference preventing anyone else from joining in - To unlock conference call, press #7 *8 – Participant Count: Lists the number of participants currently in the conference pSky Conferencing *9 – Name Playback: Plays back the names of participants currently in the conference p
Page |6 Contact Us For sales, customer service, billing and account inquiries or corrections, please feel free to contact us. We are open during business hours, from 8:30 am to 5 pm EST. Feel free to leave a message and we will contact you in a timely manner. Website & Email http://www.sky-conferencing.com firstname.lastname@example.org Phone Customer Service and Technical Support Toll free US/Canada – 800 227 7118 Sales and new account sign up North America Toll free: 877 440 0167 International/Direct toll: 514 940 0167 * For technical support, we are open 24/7, 365 days a year to assist you with your audio or web conference problems.Sky Conferencing