Work Customer Experience Manager at Prime Therapeutics
About I lead experience design across channels, with greatest focus on digital touchpoints. I research to create shared understanding of people’s behaviors and needs, clarify vision, ideate, plan, design and refine. I make ideas visible and move teams forward to create interactions that intelligently connect people with information, tools and other people necessary to achieve success and strengthen engagement. I serve as both leader and practitioner, leveraging experience in industries ranging from product development and architecture to healthcare and professional services.