Zahra Tawfeek CV
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Zahra Tawfeek CV

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A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making ...

A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making a positive contribution to my workplace.

In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the features which would help me in performing my duties with full efficiency.

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Zahra Tawfeek CV Zahra Tawfeek CV Document Transcript

  • ZAHRA AHMED TAWFEEK +2 0100 46666 90 zahra_tawfeek_83@hotmail.com Heliopolis, Cairo, EgyptProfile & ObjectiveA dynamic, patient, self-motivated team player and customer-oriented who is interested andmotivated to continue developing my career in the tourism field by setting higher goals formyself and making a positive contribution to my workplace.In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C salesexperience, as well as excellent communication and negotiation skills are some of thefeatures which would help me in performing my duties with full efficiency.Experience12.2003 Till NowSUNRISE Resorts & Cruises One of the leading hotel cooperation in Egypt its target is to create a high quality product for the fast growing tourism market in Egypt, which fulfills the international guests’ requirements. Additionally, SUNRISE Resorts & Cruises is the hotel management company of Festival Hotels & Resorts and SENTIDO Hotels & Resorts.Assistant Sales, Marketing & Reservation Manager Started as sales, marketing & reservation coordinator then promoted to executive then to the current position. The main target was to be involved in sales activities and developing marketing campaigns to promote services.Responsibilities • Assist in increasing the corporate clients base • Close deals and use up-selling and cross-selling techniques • Designs offers and gift cards to increase sales and create awareness of our hotels & cruises • Develop and execute marketing campaigns and promotions • Develop and execute sales and marketing plans for public vacations • Developing and maintaining sales proposals and present services presentations • Handle requests through phone calls, emails and faxes from the international and the domestic clients • Handling guests complaints and follow up on solving them to ensure their satisfaction • Intimate knowledge of the hotels & cruises places among local and regional competitors • Keep close eye on and maximize the average daily occupancy rate • Maintain well-organized documentations and reports • Manage direct and indirect sales activity • Negotiate contracts, prices, credit terms, warranties and delivery dates • Participate in trade shows and other marketing and promotional events to solicit new business Zahra Tawfeek | +2 010 4666690 | zahra_tawfeek_83@hotmail.com Page 1
  • • Provide groups with especial rates and packages to sustain strong relationship with them • Recommend modifications in plans and strategies according to market and competitors continuous study • Research and identify accounts in the local and international market • Study and analyze services weakness and strength points by applying a verbal survey with our guest • Have weekly &monthly meeting with all sales team to discuss sales activity (write meeting minutes ) • Check director email every day and replied all the emails • Received all reports concerning the renovation of all boats • Reserve all the Overbooking reservation on outside boats with lowest price to have profit • Payment issuesSummer 2000, 2001 & 2002Assistant Tour OperatorBlue Sky Travel Group • Providing general and specific advice about different travel destinations • Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met • Making arrangements for transport, accommodation, tours, and activities • Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements • Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates • Using the computer database to research information about fares and hotel ratings • Dealing with payments • Performing general administration tasks • Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues • Evaluating customers’ holidays and issuing appropriate feedback formsAchievements • As a team member of Sky Blue Travel Group, I were responsible for the Organization of African Cup of Nations in Egypt, 2006 • In 2003, I was involved to support the increase of the company assets from 4 Nile cruises to 07 Nile cruises • Deal with the biggest travel agent "Australia Scienic Tours" for seasons (2011 to 2014) • Suggest to build the biggest boat to be located in the "Lake Nasser Sea" Zahra Tawfeek | +2 010 4666690 | zahra_tawfeek_83@hotmail.com Page 2
  • Education & CoursesCairo UniversityB.A. Tourism (Very Good), 2003British Council in CairoEnglish Language Courses (4 Levels of Intermediate), 2008Skills • Personal − Teamwork-oriented: ability to work under pressure and meet deadlines − Leadership: high understanding of the meaning and responsibilities of a leader that were learnt from working and leading colleagues at university as well as at work. − Communication: Excellent communications skills for both team-work and other individual duties. − Problem-solving and continuous improvement − Motivated and work hard to inspire trust − Proactive and positive mind-set • Languages − Arabic: Mother Tongue − English: Good command of written and spoken • Computers: − Certificate of Stand package for Microsoft O.S. and office applications − Internet and online applicationsPersonal Data • Date of Birth: 29/01/1983 • Nationality: Egyptian • Social Status: Single References will be available upon request Zahra Tawfeek | +2 010 4666690 | zahra_tawfeek_83@hotmail.com Page 3