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FLIGBY®	Leadership	Skillset	–	Definitions	
Version:	4.3
5	August	2016
©2016	All	Rights	Reserved,	ALEAS	Simulations,	Inc.	
1	
FLIGBY®	Leadership	Skillset	
	
No.	 Skill	 Description	
1.	 Active	listening	
Active	listening	is	a	way	of	responding	to	another	person	that	improves	
mutual	understanding.	This	is	a	method	of	listening	that	involves	
understanding	the	content	of	a	message	as	well	as	the	intent	of	the	sender	and	
the	circumstances	under	which	the	message	is	given.	Active	listening	is	a	
structured	form	of	listening	and	responding	that	focuses	the	attention	on	the	
speaker.	The	listener	does	not	have	to	agree	with	the	speaker	–	he	or	she	must	
simply	state	what	he	or	she	thinks	the	speaker	said.	
2.	 Analytical	skills	
Analytical	skill	is	the	readiness	to	visualize,	articulate,	and	solve	complex	
problems	and	concepts	and	make	decisions	that	are	sensible	based	on	the	
available	information.	Such	skills	include	demonstration	of	the	ability	to	apply	
logical	thinking	to	gathering	and	analyzing	information,	designing	and	testing	
solutions	to	problems,	and	formulating	plans.	
3.	 Assertiveness	
Assertiveness	is	the	readiness	to	express	your	emotions	and	needs	without	
violating	the	rights	of	others	and	without	being	aggressive.	Assertiveness	is	the	
behavior	which	enables	you	to	act	in	your	own	best	interests,	to	stand	up	for	
yourself	without	undue	anxiety,	to	express	your	honest	feelings	comfortably,	
or	to	exercise	your	own	rights	without	denying	the	rights	of	others.	
4.	
Balancing	skill	
(FLOW	Condition)	
Balancing	skill	is	the	readiness	to	maintain	the	same	importance	between	
things,	considering	them	in	the	same	way.	Effective	leadership	is	about	
balance.	A	balance	between	challenges	and	skills	is	necessary	for	Flow.	It	is	
easier	to	become	completely	involved	in	a	task	if	we	believe	it	is	doable.	If	it	
appears	to	be	beyond	our	capacity	we	tend	to	respond	to	it	by	feeling	anxious;	
if	the	task	is	too	easy	we	get	bored.	In	either	case	attention	shifts	from	what	
needs	to	be	accomplished—the	anxious	person	is	distracted	by	worries	about	
the	outcome,	while	the	bored	one	starts	searching	for	other	things	to	do.	The	
ideal	condition	can	be	expressed	by	the	simple	formula:	Flow	occurs	when	
both	challenges	and	skills	are	high	and	equal	to	each	other.	
5.	 Engagement	and	trust	
Building	engagement	is	the	readiness	to	create	trust	and	a	positive,	fulfilling,	
work-related	state	of	mind	that	is	characterized	by	dedication.	Dedication	
refers	to	being	strongly	involved	in	one's	work	and	experiencing	a	sense	of	
significance,	enthusiasm,	and	challenge.	Building	someone's	(the	colleagues,	
the	community)	confidence	in	or	reliance	on	some	quality	or	attribute	of	a	
person	or	a	thing,	or	the	truth	in	a	statement.
FLIGBY®	Leadership	Skillset	–	Definitions	
Version:	4.3
5	August	2016
©2016	All	Rights	Reserved,	ALEAS	Simulations,	Inc.	
2	
6.	
Business-oriented	
thinking	
Business-oriented	thinking	is	the	readiness	to	manage	situations	and	solve	
problems	in	order	to	create	added	value	to	the	company	and	in	the	end,	create	
value	for	the	shareholders/stakeholders.	To	be	successful	in	business	
development	you	need	to	manage	the	opportunities	and	threats	of	the	
corporate	environment	and	to	recognize	organizational	weaknesses	to	avoid,	
and	strengths	to	build	upon.	
7.	 Communication		
Communication	skills	are	the	set	of	skills	that	enables	a	person	to	convey	
information	so	that	it	is	received	and	understood.	Communication	skills	refer	
to	the	repertoire	of	interpersonal	behavior.	
8.	 Conflict	management	
Conflict-management	is	the	practice	of	identifying	and	handling	conflicts	in	a	
sensible,	fair,	and	efficient	manner.	Conflict	management	is	the	principle	that	
all	conflicts	cannot	necessarily	be	resolved,	but	learning	how	to	manage	
conflicts	can	decrease	the	odds	of	nonproductive	escalation.	
9.	 Delegating	
Delegation	is	the	readiness	to	confer	functions	or	powers	on	another	person	
so	he	or	she	can	act	on	behalf	of	the	manager.	Delegation	empowers	a	
subordinate	to	make	decisions,	i.e.	it	is	a	shift	of	decision-making	authority	
from	one	organizational	level	to	a	lower	one.	
10.	 Diplomacy	
Diplomacy	is	the	readiness	to	take	into	account	the	varying	interests	and	
values	of	the	other	parties	involved	in	the	negotiation,	treating	those	
differences	with	respect	and	dealing	with	people	in	a	tactful	manner.
11.	 Emotional	intelligence	
Emotional	intelligence	is	the	capacity	and	readiness	to	understand,	express	
and	regulate	emotions	in	oneself	and	in	others.	
12.	 Empowerment	
Empowerment	is	a	skill	of	sharing	information,	rewards,	and	power	with	
employees	so	that	they	can	take	initiative	and	make	decisions	to	solve	
problems	and	improve	service	and	performance.	
13.	
Entrepreneurship	
(Risk-taking)	
Entrepreneurship	is	a	capacity	and	willingness	to	undertake	conception,	
organization,	and	management	of	a	productive	venture	with	all	attendant	
risks,	while	seeking	profit	as	a	reward.	Entrepreneurial	spirit	is	characterized	by	
innovation	and	risk-taking,	and	an	essential	component	to	succeed	in	an	ever	
changing	and	more	competitive	global	marketplace.	
14.	 Execution	
Execution	is	the	act	of	performing,	the	completion	of	managerial	tasks	
(execution	of	a	plan,	a	task,	etc.),	and	the	readiness	of	doing	something	
successfully.	Managing	the	business	aligned	with	the	common	values.	
Executing	strategic	goals	is	by	far	the	greatest	challenge	in	business	today.
FLIGBY®	Leadership	Skillset	–	Definitions	
Version:	4.3
5	August	2016
©2016	All	Rights	Reserved,	ALEAS	Simulations,	Inc.	
3	
15.	
Feedback	
(FLOW	Condition)	
Feedback	to	employees	is	information	regarding	their	performance	that	they	
can	also	act	on.	Feedback	must	be	shared	in	a	manner	that	is	understandable	
and	perceived	by	them	as	being	provided	in	a	highly	respectful	manner.	As	an	
organization	seeks	to	improve	its	performance,	feedback	helps	it	to	make	the	
required	adjustments.	Feedback	is	immediate.	It	is	difficult	for	people	to	stay	
absorbed	in	any	activity	unless	they	get	timely,	"online"	information	about	
how	well	they	are	doing.	The	sense	of	total	involvement	of	the	flow	experience	
derives	in	large	part	from	knowing	that	what	one	does	matters	and	has	
consequences.	Feedback	may	come	from	colleagues	or	supervisors	who	
comment	on	performance,	but	preferably	it	is	the	activity	itself	that	will	
provide	this	information.	
16.	 Future	orientation	
Future	orientation	is	the	readiness	to	think	in	long	terms.	This	is	the	skill	of	
“forward-looking”.	
17.	 Information	gathering	
Information	gathering	is	the	readiness	to	collect	adequate	information	to	
perform	the	next	step	based	on	this	information.	Managers	must	know	what	
information	to	gather,	where	to	find	it,	how	to	collect	it,	and	ultimately	how	to	
process	the	collected	information.	
18.	 Intuitive	thinking	
Intuitive	thinking	is	a	way	of	thinking	that	does	not	use	rational	processes	such	
as	facts	and	data.	It	is	unfocused,	nonlinear,	sees	many	things	at	once,	views	
the	big	picture	and	contains	perspective.	Good	intuition	comes	from	years	of	
knowledge	and	experience	that	allows	you	to	understand	how	people	and	the	
world	works.	Its	strength	is	that	it	can	produce	a	rapid	result.	It	is	acting	on	
feelings	or	hunches.	It	can	also	be	guided	by	emotions.	
19.	 Involvement	
Involvement	is	the	readiness	to	participate	in	the	activities	of	formal	or	
informal	teams/groups,	all	the	way	to	the	execution	process.	
20.	 Motivation	
Motivational	skills	are	those	that	enable	a	person	to	become	motivated	and	
work	toward	achieving	goals.	This	is	the	readiness	to	understand	what	causes	a	
person	to	become	motivated	and	stay	that	way.	It	helps	with	making	sure	
people	are	the	most	productive	that	they	can	be.
21.	 Organizing	
Organizing	is	the	readiness	to	initiate,	arrange	and	manage	several	elements	
into	a	purposeful	structure.	This	is	the	ability	to	create	throughout	the	
organization	a	network	of	people	who	can	help	solve	implementation	
problems	as	they	occur.	Good	implementers	customize	this	network	to	include	
individuals	who	can	handle	the	special	types	of	problems	anticipated	in	the	
implementation	of	a	particular	strategy.	
22.	 Prioritizing	
Prioritization	is	the	readiness	to	evaluate	a	group	of	items	and	ranking	them	in	
their	order	of	importance	or	urgency.
FLIGBY®	Leadership	Skillset	–	Definitions	
Version:	4.3
5	August	2016
©2016	All	Rights	Reserved,	ALEAS	Simulations,	Inc.	
4	
23.	
Time-pressured	
decisions	
Decision-making	under	time	pressure	is	a	readiness	that	enables	effective	
decision-making	when	limited	time	and	inadequate	information	is	available.	
This	is	the	skill	to	decide	authoritatively	and	to	be	consistent	with	ones	
decisions.	
24.	
Personal	strengths		
(FLOW	Condition)	
Recognizing	and	applying	personal	strengths	is	the	readiness	to	discover	and	
to	put	to	good	use	those	personal	strengths	of	others’	that	are	not	
immediately	obvious.	It	is	the	realization	that	those	strengths	can	potentially	
induce	flow	states	in	that	other	person	and	thus	benefit	the	organization.		
25.	 Social	dynamics
An	awareness	of	the	complexity	of	many	situations	and	the	social	dynamics	
that	govern	them.	This	skill	can	be	used	to	advance	one’s	own	interest	–	for	
the	good	or	otherwise	–	and/or	that	of	the	organization.		
26.	
Stakeholder	
management
Stakeholder	management	is	the	ability	to	manage	the	business	process,	often	
involving	trade-off,	so	as	to	have	a	positive	impact	on	the	organizations’	
stakeholders,	including	that	of	society	at	large.		
27.	
Strategic	thinking	
(FLOW	Condition)	
Strategic	thinking	helps	managers	to	set	goals,	to	determine	priorities,	to	
review	policy	issues,	and	to	perform	long	term	planning.	Clear	goals	are	
necessary	to	reach	the	flow-state.	For	a	person	to	become	deeply	involved	in	
any	activity	it	is	essential	that	he	or	she	knows	precisely	what	tasks	he	or	she	
must	accomplish	moment	by	moment.	Of	course	the	ultimate	goals	of	an	
activity	are	also	important	but	true	enjoyment	comes	from	the	steps	one	takes	
toward	attaining	a	goal,	not	from	actually	reaching	it.	
28.	
Teamwork	
management	
Teamwork	management	is	the	readiness	to	form,	facilitate	and	monitor	
teamwork	and	teams.		
29.	 Time	management	
Time	management	is	a	readiness	of	systematic,	priority-based	structuring	of	
time	allocation	and	distribution	among	competing	demands.

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