Building knowledge capabilities : An organisational learning approach

Overview Knowledge enabling environments Organisational learning framework Research in practice: Dr. Martin Luther King, Jr. Library case study Methodology Shared leadership Social learning: a hybrid approach Concluding thoughts

Knowledge enabling environments

Organisational learning framework

Research in practice: Dr. Martin Luther King, Jr. Library case study

Methodology

Shared leadership

Social learning: a hybrid approach

Concluding thoughts

Knowledge enabling environments Knowledge vision Community building Support collaboration Create formal and informal interactions For: Knowledge creation Organisational learning

Knowledge vision

Community building

Support collaboration

Create formal and informal interactions

For:

Knowledge creation

Organisational learning

Organisational learning framework Communities of practice – Wenger Knowledge creation – Nonaka Workplace information literacy - Bruce Nonaka SECI model (1991) Reflective evidence based practice process (Callahan & Howard, 2008)

Communities of practice – Wenger

Knowledge creation – Nonaka

Workplace information literacy - Bruce

Research in practice Two strategic learning projects: Project 1: Learning 2.0 course program Based on Helen Blower’s ‘23 things’ Technology application for organisational planning To improve decision making, problem solving and strategic planning

Two strategic learning projects:

Project 1:

Learning 2.0 course program

Based on Helen Blower’s ‘23 things’

Technology application for organisational planning

To improve decision making, problem solving and strategic planning

Research in practice Project 2: Task threefold: Summarise current structures Identify challenges and opportunities and Assess communication tools

Project 2:

Task threefold:

Summarise current structures

Identify challenges and opportunities and

Assess communication tools

Methodology Six sigma problem solving process: Affinity diagram: What are the issues and roadblocks between where we are now and where we need to be? Interrelationship Digraph Analysis of cause and effect relationships Affinity diagram: Countermeasures to address issues

Six sigma problem solving process:

Affinity diagram:

What are the issues and roadblocks between where we are now and where we need to be?

Interrelationship Digraph

Analysis of cause and effect relationships

Affinity diagram:

Countermeasures to address issues

Shared leadership Revised committee structure New strategic continuous improvement teams With: Clear authority Renewed purpose Work: Face to face and virtually

Revised committee structure

New strategic continuous improvement teams

With:

Clear authority

Renewed purpose

Work:

Face to face and virtually

Shared leadership Master blog communication system

Master blog communication system

Social learning: A hybrid approach Technology does not convert information to knowledge Allows sharing, conversance and creation across time and space Local to become global

Technology does not convert information to knowledge

Allows sharing, conversance and creation across time and space

Local to become global

Social learning: A hybrid approach Face to face Supported by technology Results in: Informed workforce Increased engagement

Face to face

Supported by technology

Results in:

Informed workforce

Increased engagement

Concluding thoughts ‘ Bottom up’ approach Evidence of sustainable organisational learning Increased professional confidence (and increased workplace performance) Learning their way to change (collaboratively and individually)

‘ Bottom up’ approach

Evidence of sustainable organisational learning

Increased professional confidence

(and increased workplace performance)

Learning their way to change

(collaboratively and individually)

Zaana Howard Information and Knowledge Manager Lovell Chen Architects and Heritage Consultants Mary M. Somerville University Librarian and Director Auraria Library, University of Colorado Denver © 2008 Thankyou

Zaana Howard

Information and Knowledge Manager

Lovell Chen Architects and Heritage Consultants

Mary M. Somerville

University Librarian and Director

Auraria Library, University of Colorado Denver

© 2008