1. a speed date with design thinking Zaana Howard | QUT
2. zaana howard associate lecturer | information systems school science and engineering faculty | queensland university of technology phd candidate | swinburne university tweeting? #VALA2012 #BCE @zaana
3. your mission: redesign the grocery shopping experience based on the experience of a group member.
4. start by gaining empathy. interview 3 mins
5. start by gaining empathy. interview again: dig deep 3 mins
6. reframe the problem.capture ﬁndingsneeds: what are they trying to do? insights: what have you learned about the person? 4 mins
7. reframe the problem.deﬁne problem statement (user)________ needs to ____________________ _______________(need)____________ because _______(insight)______________________________. 3 mins
8. example. (user) a global sportswear company (need) needs to redesign their employee performance review system (insight) because it is inconsistent, time consuming and does little to improve work practices
9. idea generation.sketch 3-5 radicaluser’s needs. to meet your ideas 5 mins
10. idea generation.share your solutions &capturefeedback 4 mins
11. iterate based on feedback.reﬂect & generate a new solutionsketch your big idea,note details if necessary! 4 mins
12. build and test.build your solution.make something the person can interact with. 5 mins
13. build and test.share your solution & get feedback. what worked | what needs to be improved questions | ideas 4 mins
14. done! Adapted from ‘An introduction to design thinking: redesigning the gift giving experience’ by Hassno Platner Institute of Design at Stanford.
15. show & tell each group 60 secs
16. quick alook at theprocess
17. the design squiggle Daniel Newman, Central Office of Design
18. design thinking "modes Hassno Platner Institute of Design design thinking modes
19. non-linear "process
20. diverge & converge ﬂare focus Hassno Platner Institute of Design, Stanford University
21. so… what is designthinking?
22. one of many deﬁnitions (& none are quite right…) design thinking uses the designers sensibility & methods to match peoples needs with what is technologically feasible & what a viable business strategy can convert into customer value & market opportunity tim brown
23. design thinking uses a human centred, creative, iterative, practical approach to problem solving. tim brown
24. design thinking taps into capacities we all have but are often overlooked by more conventional problem solving practices tim brown
25. design thinking core values human centredness | inquiry | empathy | iteration action orientation | collaboration | reﬂection | comfort with ambiguity | visualisation & prototyping
28. itstartswith… We are Snook http://web.fumsi.com/go/article/use/64147
29. ultimately about understanding needs
30. we increasingly expect sophisticated experiences that are emotionally satisfying and meaningful…design thinking is an approach for imagining these experiences Brown, 2008
31. so… design thinking...what for?
32. design thinking for solving wicked problems | designing (human) systems & services | organisational change & transformation |social innovation | product development
33. micro macro
35. if libraries are not willing to become obsolete than that is exactly what’ll happen to them. " " throw out the library completely, "start with value and how to co-createit, and then you’re designing the new library…" get people engaged in your service and it will grow naturally." " Arne van Oosterom, Design Thinkers"  "