Emphasis is placed on reference work, diversity, and friendliness.
We want to make sure we are making an effort reaching out to all of our users and at the same time still maintain a professional friendly services either document delivery, reference, and IM.
Key word is busy schedule for our patrons. Our patrons are professional juggling work and study. Giving them another option of communicating with the library will only help our reputation.
Not to say that this is our purpose, but if IM will allow us to service our population in a more creative way, why not?
Communication is known to be the key to a better relationship. That’s what we want. A good relationship with all the departments we serve. Once we market this tool, our patrons will use it.
These are the popular chats that people are using. Most major libraries want to make sure they cover these 4 major chat spaces. Trillian, Meebo and Pidgin are softwares that will allow you cover all four chats in one package.
No need to ask Gelman IT to help support us if we use Meebo. No need for their assistance in downloading software. All we need is internet. Meebo allows us to chat with our users on our own website on real time.
To make sure all staff on the same page when dealing with patrons on line.
All new services need to be promoted. We want everyone to feel that we are here to service them. Service is our biggest assets so promote it.
For a whole month.
How do we feel about it, how did the patrons respond to it.
We need volunteers…
IM Reference Maintaining quality service using cutting edge technology. Virginia Campus Library George Washington University Presented by Yawen Kang 2/16/2008
Virtual Reference Everyone is doing it, why not us?
Objective: To meet the needs of the user by putting emphasis on our mission statement, “The library intends to maintain quality service using cutting edge technology in order to deliver material as speedily as possible to the library patrons.” ~ VCL mission statement.
Goal: To promote the service of Reference , to reach a wider diverse part of our population, and to maintain the image of friendly and accessible library service.
“ Instant messaging isn’t going to replace other forms of communication, but it can make your reference services relevant to a whole new group of users, while serving existing users even better” (Houghton and Schmidt, 2005)
“ ..Student group have different needs and skills sets, all demand that the services of their library be available to them remotely and immediately, so that they may more easily fit library research into their busy schedules.” (Steiner and Long, 2007)