Episode V: Knowledge Management 2.0

Knowledge Management (KM). A conscious strategy to foster, capture, and share knowledge and expertise to help achieve business results.

Knowledge Management

The move from an industrially

based economy to a knowledge

or information-based one in the

21st Century demands a top

notch knowledge management

system to secure a competitive

edge and a capacity for learning.

The new source of wealth is knowledge, and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed.

The key challenge of the knowledge-based economy is to foster innovation.

Knowledge-Based Economy

Success based on what you know; not what you own

Value of goods based on knowledge content

Creating and using knowledge is the key

Organizations must change or become irrelevant

For several decades the world's best-known forecasters of

societal change have predicted the emergence of a new

economy in which brainpower, not machine power, is the critical

resource. But the future has already turned into the present, and

the era of knowledge has arrived.

"The Learning Organization," Economist Intelligence Unit

What is Knowledge? Data Information Knowledge Wisdom Raw / hard facts Collection of related data with context and perspective Organized information that provides guidance or initiates action Understanding that permits knowledge to be used

Knowledge 101

Data - What are the Facts?

(observations and measurements)

Information - What do they mean?

(interpretation within a context)

Knowledge - How does it work?

(relations between things, cause & effect)

Wisdom - What should I do?

(experience and judgment)

Types of Knowledge

Explicit Knowledge : Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as edited or improved by others.

Tacit Knowledge. Knowledge in your head. What you know but cannot easily share that lets you do a better job.

Basic K nowledge M anagement Model Create Identify Classify Access Use / Exploit Collect Organize / Store Share / Disseminate

Knowledge Organization Using Knowledge Nature Internal Knowledge Creation External Knowledge Sharing Management Preservation Lost Knowledge

Creating Knowledge - Steps

Search for existing knowledge

Acquire content

Manage databases

Transform data into information

Synthesize new knowledge

Produce knowledge products

Disseminate knowledge products

Use knowledge to solve problems

BP’s K nowledge M anagement F ramework Individuals & Teams Results Using Knowledge Goals Using Knowledge Learn during Learn after Learn before

Captured Knowledge Results Using Knowledge BP’s K nowledge M anagement F ramework Knowledge in people and networks Individuals & Teams Goals Using Knowledge Learn during Learn after Learn before

BP’s Finding S olutions to B usiness I ssues… ! ? ? Who knows What is known Business Issue

Knowledge Management Trends

KM 1.0: Knowing What We Know

Data warehouses, document repositories, capturing data and information, explicating

processes, how to identify, elicit, capture, store, search & retrieve knowledge artifacts

and the “right” info.

KM 2.0: Collective Intelligence

Collaboration, social networking, social computing, universe of discourse, expertise

networks, communities, languaging, cultural narratives and storytelling, how knowledge

is socially constructed.

KM 3.0? Imagination, Amplified

Virtual worlds, Second Life 2 nd Generation, SimScience, Immersive environments,

visualization, imagineering, “user-generated digital content” or digital artistry and voice,

the Rise of the Creative Class.

Knowledge Management 2.0

Share what you have learned, created, proved

Innovate to be more creative, inventive, imaginative

Reuse what others have already done

Collaborate to take advantage of what others already know

Learn by doing from others and from existing information

K nowledge M anagement 2.0

Users (still) seek answers to support actions

KM Role is to provide answers (read: actionable information)

Accessible

Relevant

Timely

In Context

Seeking Answers Who People & Contacts What Why Clients & Projects Emails & Documents

Email

Portal

DMS

Records

Extranet

CRM

Accounting

Marketing

Records

Docket

Email

CRM

Accounting

Conflicts

Docket

Online Trainings

Docket

Concordance

eRooms

www.mofo.com

Enterprise Search is NOT Web Search

Vs. Enterprise Search

- Deep Integration

- Complex Data Sources

- Semi-Structured

- Security Rights

- Known User

- Specific Tasks

- Accuracy Essential

Web Search Flat Simple Unstructured Unrestricted Anyone Search Non-Authoritative

One book, one shelf

Now, for the first time in history, we are able to arrange our concepts without the silent limitations of the physical. How might our ideas, organizations, and knowledge itself change?