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Hr 績效

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Transcript

  • 1. 管理 HP 組織績效
  • 2. 組織績效 員工績效
  • 3. 組織 績效
  • 4. 兩個重點
  • 5. 績效管理 循環
  • 6. 五個步驟
  • 7. 企業戰略的制定 關鍵績效指標 (KPI) 績效計畫的制定與執行 監控與績效評估 獎勵與績效改進 第二個重點
  • 8. 企業戰略 制定
  • 9. 關鍵績效指標 ( K ey P erformance I ndicator )
  • 10. 績效計畫 與 制定 執行
  • 11. 監控 與 績效評估
  • 12. 平衡計分卡
  • 13.  
  • 14. 員工指標
  • 15. 待遇適配度 (OFI, Offer Fit Index ) 滿意度 (SAT, Satisfactory) 重要性 (IMT, Importance)
  • 16. 客戶指標
  • 17. 市場佔有率 客戶回流率 客戶滿意度 客戶忠誠度 新客戶拓展率
  • 18. 流程指標
  • 19. 產品不良率 成本節省率 產品開發週期
  • 20. 財務指標
  • 21. 銷售收入 經營利潤 經濟附加價值
  • 22. 獎勵 與 績效改進