e Service Prototype

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    e Service Prototype - Presentation Transcript

    1. e-se rvice pro totyping ac ourse prepared r by yves pigneu spired presentation in lds by Garr Reyno
    2. e-business se rvice design scenario & storytelling ta sk analysis ! prototyping ervice qualit y & usability s busi ness process ation bluepr int & visualiz service pr oductivity servic e compliance bu siness model value cha in & network l innovation service & b usiness mode
    3. the desig ner’s toolk it ...
    4. pro totyping ...
    5. prototype ^ exp erie nce
    6. What is a prototype ? What is its r ole ? illustrations.fr
    7. Frank Gehry
    8. ma nagi ng as d esig ning
    9. SERVICE
    10. service concept reminder consult document customer role: order taking performance: imitative Provide an easy way to borrow a cost: document from the library reduce effort for the librarian
    11. scenario reminder consult document scenario 1 Cécile comes at Céline’s desk and ask her to consult a confidential document Céline notices that Cécile is employed by CRI and is accredited, that the document corresponds to an archive reference, and that is available. Céline records the consultation. On base of the document’s location supplied by the system, Provide an easy way to borrow a she pick up the document and give document from the library it to Cécile .
    12. task model reminder consult document Provide an easy way to borrow a document from the library
    13. use case reminder goal: consult document Check and authorize the consultation of a document ... conditions: pre: the information officer is ... post: the consultation ... primary actor: librarian main success 1. Check if the analyst can borrow ... 1.1 check if the analyst and the ... 1.1.1 check if the analyst ... 1.1.2 check if the document 1.2 ... Provide an easy way to borrow a extension document from the library 1.1.1a if the analyst does not exist ... 1. direct the analyst to ... 2. stop the task ...
    14. PROTOTYPE
    15. PROTOTYPE ^according & Carrol l to Ross on “ implementation of a system Concrete but partial design to explore usability issues and get early feedback on emerging design. ”
    16. ^ Exploring user requirements osson & Carroll ac cording to R A prototype may be built to explore ideas about new technologies, analyze current tasks, or share visions of what the future may hold. Questions, reactions, and ideas for change are recorded and used to better understand problems and opportunities.
    17. Usability testing ^according & Carrol l to Ross on Users are asked to interact with system prototypes, and their behaviour and subjective reactions are studied.
    18. By the term “experience “ prototype” we mean to emphasize the experiential aspect of whatever representations are needed to successfully (re)live or convey an experience with a product, space or system. ” Bill Moggridge Designing interaction
    19. ^ Prototyping techniques dge Bi ll Moggri acco rding to screen-based experiences interactive products services
    20. Balancing the cost and effort of producing the prototype, and the fidelity and generality of the resulting artefact
    21. Enumerate s ome forms o f prototyping ... rf.snoitartsulli
    22. life prototype http://www.laszlosystems.com/lps/sample-apps/dashboard/dashboard.lzo?lzt=html
    23. paper prototype p ping.as 03/e_prototy es/may /_archiv tpcm ag.com .pocke http ://www
    24. paper prototype we will do it 03/e_prototy ping.as p ... es/may /_archiv tpcm ag.com .pocke http ://www illus
    25. ^ paper prototype oll Ro sson & Carr a ccording to paper and pencil mockup of user interface rough sketches of the main interfaces and dialogs textual description of interface functions and relationships between screens
    26. Nielsen Norman Group
    27. storyboard v0.9 Story Board GLOSS
    28. to be continued ...
    29. facade prototype p owerpoint .. . http://dub.washington.edu/denim
    30. sketch http://dub.washington.edu/denim
    31. PROTOTYPE
    32. Norm an’s gulf
    33. Last month’s budget... ? excel ...
    34. perception interpretation making sense according to gulf of evaluation Norman
    35. action plan system goal execution task goal according to gulf of execution Norman
    36. inf orma tion d esign
    37. ^ Information design ll os son & Carro ac cording to R representing and arranging the objects and actions possible in a system in a way that facilitates perception and understanding
    38. case analyst document number ref name title level code location check record help
    39. interactive objects e editor palett GUI design palette
    40. interactive objects magnets
    41. in tera ction d esign
    42. Interaction design os ^ son & Carro ll ac cording to R specify the mechanisms for accessing and manipulating task information make sure that people can do the right things at the right time
    43. case analyst document check check number analyst ref document name title level code location give check document accreditation check availability record consultation check record help
    44. p roto type e xecu tion
    45. scenario-based
    46. case analyst document number ref name title level code location check record help
    47. case analyst document number a123 ref name title level code location check record help
    48. case analyst document number a123 ref name Cécile title level 5 code location check record help
    49. case analyst document number a123 ref name Cécile title level 5 code location check record help
    50. case analyst document number a123 ref d987 name Cécile title level 5 code location check record help
    51. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    52. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    53. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    54. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    55. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed ok check record help
    56. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed ok check record help
    57. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    58. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    59. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help
    60. case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help
    61. case analyst document number ref name title level code thank you location ok check record help
    62. case analyst document number ref name title level code location check record help
    63. case analyst document number a456 ref name title level code location check record help
    64. case analyst document number a456 ref name Benoît title level 1 code location check record help
    65. case analyst document number a456 ref name Benoît title level 1 code location check record help
    66. case analyst document number a456 ref d987 name Benoît title level 1 code location check record help
    67. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
    68. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
    69. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
    70. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
    71. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help
    72. case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help
    73. case analyst document number ref name title level code sorry location ok check record help
    74. ge t users involved
    75. to be continued ...
    76. Usability evaluation ac cording to R osson & Carro ^ll Analysis or empirical study of the usability of a prototype or a system for providing feedback and supporting an iterative development process Helps designer recognize that there is a problem, understand the problem and its underlying causes, and plan changes to correct the problem
    77. how to check the usability service at a v of an online ery early sta ge ? rf.snoitartsulli
    78. Nielsen Norman Group
    79. design loop
    80. design evaluate
    81. case analyst document number a123 ref name Cécile title level 5 code location check record help
    82. v ariant (1) case analyst document number a123 ref name Cécile title level 5 code location check record help
    83. v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help
    84. v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help
    85. v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help
    86. v ariant (1) case analyst document number a123 ref d987 name Cécile title s* level 5 code 2 location sh_1-9 check record help
    87. v ariant (1) case analyst document number a123 ref d987 name Cécile title s* level 5 code 2 location sh_1-9 check record help
    88. v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check help
    89. v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check help
    90. v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed check confirm help
    91. v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed check confirm help
    92. v ariant (3) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    93. v ariant (3) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
    94. v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help
    95. v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help
    96. case analyst document number ref name title level code thank you location ok check record help
    97. service prototyping review \" presentation \" conversation \" animation

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