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Proposal Meeting Proposal Meeting Presentation Transcript

  • 朝 陽 科 技 大 學 應 用 外 語 系 Department of Applied Foreign Languages Chaoyang University of Technology 碩士論文計畫書 Proposal for the Degree of Master Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of English for Tourism Industry 指導教授 : 吳文琪 博士 (Dr. Wen-Chi Wu) 研究生 : 簡 瑋 婷 (Wei-Ting Chien) 中華民國 98 年 6 月 1 日 June 1, 2009
  • TABLE OF CONTENTS
    • CHAPTER ONE INTRODUCTION
      • Background and Motivation
      • Statement of the Problems
      • Purposes of the Study
      • Research Questions
      • Definition of Terms (ESP) (TE)
    • CHAPTER TWO LITERATURE REVIEW
    • Introduction
      • Importance of Tourism English in Taiwan
      • Satisfactions with Tourism English Acquired English competency for Future Job
      • Motivation for Learning Tourism English
      • Anxiety of Learning Foreign Language
    CHAPTER THREE METHODOLOGY Research Design Survey Independent & Dependent Variables Participants Instrumentation Procedure of the Study Data Analysis
  • Background International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background. ( Blue & Harum, 2003)
  • Background Fluent use of English is the key to assuring the success the hotel service to international visitors. (Shieh, 2009)
  • Motivation English Curriculum of Tourism Departments of Colleges in Taichung 6 required 4 optional National Taichung 7 required 4 required Hungkuang 8 required 6 optional Chaoyang 6 required 4 required National Chin-Yi 8 required 2 required Providence 6 required 4 required Tunghai General English (credit hour) Professional English for tourism (credit hour) School name
  • Statement of the Problems Students had been trained their tourism English at colleges, however, they do not perform well as expected.
  • Purposes of the Study 1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs. 2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.
    • What is the required English competence and knowledge to serve hotel tourism?
    • How do college students perceive their tourism English learning?
    • How do college students perceive their satisfaction with tourism English learned from their programs?
    • What factors motivate college students to learn tourism English?
    Research Questions
      • Definition of Terms
    Tourism English Tourism English – refers to language and communication for hotels, restaurants and catering transportation, tours, ticketing and itineraries, report facilities, and various support retail services as well as handing money, giving or dealing with complaints. (Kiyomi, Masao, & Karthryn, 2006)
      • Definition of Terms
    ESP
    • ESP may be related to or designed for specific disciplines
    • 2. ESP may use, in specific teaching situations, a different methodology from that of General English
    • (Dudley-Evans, 1997)
  • LITERATURE REVIEW Introduction Importance of Tourism English in Taiwan Satisfactions with Tourism English Acquired English Competency for Future Job Motivation for Learning Tourism English Anxiety of Learning Foreign Language
  • English was ranked as the ‘most important’, clearly ahead of the other languages. (Leslie & Russell, 2006) Importance of Tourism English in Taiwan English & Tourism
  • English is an important language to constantly be used in hotels and leisure clubs. (Ministry of Culture, Arts and Tourism, 1995) English & Tourism Importance of Tourism English in Taiwan
  • Relationship between employees’ English capability & business of hotel industry Competency in English brings a range of benefits to the organization as well as the tourism sector. (Kennett, 2002) Importance of Tourism English in Taiwan
      • Clients are more likely to rebook the hotel if they have no problems to communicate with
      • their languages.
      • (Leslie et al., 2004)
    Relationship between employees’ English capability & business of hotel industry Importance of Tourism English in Taiwan
  • ESP & Tourism English One of the fundamental academic subject taught is English for Tourism, an English for occupational purpose (EOP) course of study which is one of many types of (ESP). (Robinson, 1991) Importance of Tourism English in Taiwan
  • TE Courses needs for the job A couple of students mentioned that the real situation on site did not allow them to fully display their knowledge and skills to the visitor. (Lo & Sheu, 2008) Satisfactions with Tourism English
  • A student of a tourism management degree should graduate with FL skills in order to enhance employment opportunities within tourism industries. (Leslie & Russell, 2006) Acquired English competency for Future Job
  • A workplace that regards foreign language skills as a basic requirement and sets high demands for students on language skills. (Lehtonen & Karjalainen, 2008) Motivation for Learning Tourism English
  • Foreign language anxiety happened frequently in listening and speaking classrooms. (Horwitz, et al.1991) Anxiety of Learning Foreign Language Title Add your text communication apprehension test anxiety fear of negative evaluation
    • Research Design
    • Participants
    • Instrument
    • Procedure
    • Data Analysis
    Methodology
  • 1. Gender 2. Age 3. Years of studying English 4. Experiences of taking tourism-related English courses 5. Experiences of internship Independent Variables Dependent Variables
    • Importance of tourism English
    • Satisfaction with tourism English
    • learning at school
    • 3. Acquired English competency for
    • future job
    • 4. Satisfaction with the environment
    • support
    • 5. Motivation for learning tourism
    • English
    • 6. Anxiety of learning tourism English
    Research Design
  • 300 senior students in Tourism Department Participants PU THU NCUT HKUT NTIT 50 senior students in Tourism Department Pilot Study Formal Study CYUT
  • Instrument 1 2 3 4 5 6 7 7-Point Likert Scale corresponds not all corresponds exactly Consent Form Questionnaire:15 Consent form:5 Time Permission Questionnaire
  • Instrument Demographic information
    • gender
    • age
    • years of studying English
    • experiences of taking tourism-related English courses
    • experiences of internship
  • Instrument
    • importance of tourism English
    • satisfaction with tourism English learning at school
    • acquired English competency for future job
    • satisfaction with the environment support
    • motivation for learning tourism English
    • anxiety of learning tourism English (Horwitz et al., 1986)
    Students’ perceptions of their tourism-related English courses
  • Instrument Cronbach’s alpha Confirmatory Factor Analysis (CFA)
    • . 825
    • .924
    • .92
    • .834
    • .907
    • .929
    Structural Equation modeling Validity  Reliability   
  • Procedure Revising Questionnaire Adapting Questionnaire Conducting Pilot Study Collecting Data Analyzing Data 2 3 4 1 5 1 1
  • Data Analysis Descriptive Analysis Perceptions of tourism English
    • Mean
    • SD
    • importance of TE
    • satisfaction with TE learning at school
    • acquired English competency for future job
    • satisfaction with the environment support
    • motivation for learning TE
    • anxiety of learning TE
  • METHODOLOGY -Data Analysis
    • Years of Studying English
    • Age
    One-way ANOVA Perceptions of tourism English based on
  • METHODOLOGY -Data Analysis t-Test
    • Experience of Internship
    • Gender
    • Experience of taking tourism-related English
    Perceptions of tourism English based on
  • Thank You!