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Coverage Introduction for BCP services

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Coverage Introduction for BCP services

Coverage Introduction for BCP services

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  • 1. COVERAGE INTRODUCTION Thai Transport Human Pandemic Planning May 2009
  • 2. Summary ….
  • 3. THE PROPOSED PRODUCT….
    • Develop Internal Plans (recommended)
      • GCMP
      • Pandemic Control (Phase 5)
      • Pandemic Crisis (Phase 6)
    • Develop External Plans (with Thai Transport management assistance)
      • GCMP
      • Pandemic Control (Phase 5 Local)
      • Pandemic Introduction Control (Phase 6 International)
      • Pandemic Crisis Control (Phase 6 Locally)
    • Training for 2000 Thai Transport staff
    • TTX for Thai Transport staff
  • 4. THE PROPOSED PLANS WILL INCLUDE….
    • Notification and Activation system
    • Crisis Organisation Structure
    • Role and Responsibilities
    • Planning system
    • Forms and Templates
    • Terms and Definitions
    • Training and Testing Plan
    • And can be prepared within 3-6 months (training and testing rolled out over 2 years)
  • 5. HOW THE PRODUCT WILL HELP….
    • Assist Thai Transport to operate if Pandemic hits staff and partners and speed recovery
    • Assist Thai Transport provide services to citizens if Pandemic hits Thailand
      • Lower disruption to Thai business and society
      • Lower loss to economy
    • Provide confidence for Thai Transport staff and partners
    • Provide confidence for Thailand
      • Help Foreign Investment
      • Assist Tourism/Export confidence
    • Prepare Thai Transport for any other disasters in future
  • 6. WHY IS IT GOOD FOR THAI TRANSPORT….
    • Low cost method to protect staff and operations
    • Low cost method to provide confidence to Thai government and population
    • Can be adapted to easily make plans for any future disasters such as:
      • Major storms
      • Floods
      • Fires/Bombs/Terrorist Attacks
      • IT Disasters
    • Can be linked to other department plans
    • Can be used to assist others make plans
  • 7. REFERENCES….
    • Risk Management and BCP professional since 1998
    • Member of the Business Continuity Institute ( www.thebci.org ) since 2003
    • International Federation of the Red Cross, Geneva – Created GCMP and Pandemic Plan in 2009
    • International Federation of the Red Cross, West Central African Zone – Created GCMP and Pandemic Plan in 2008, trained all management and staff
    • Siam Ocean World, Bangkok – Created GCMP, trained all management staff and conducted TTX’s 2007-2009
    • Meinhardts Engineering, Bangkok – Created GCMP, trained all management staff and conducted TTX 2008
    • Siam City Cement, Bangkok – Revised Crisis Management system and conducted TTX 2008
    • Medibank Private, Melbourne – Created GCMP, IT Disaster Plan, trained all management staff, conducted TTX 2000-2001
    • Mayne Nickless Express, Melbourne – Created GCMP and Y2K plan, trained all management staff, conducted TTX 1999
    • ADPC/Red Cross/UN Avian Influenza working group – 2007-2009
    • Consulted and advised ASEAN Transport ministers on Avian Influenza issues - 2008
    • Multiple seminars and business forums – BCP, Human Pandemic guest speaker – 2007-2009
    • Quoted and Interviewed for various publications such as Bangkok Post – 2008-2009
    • Developed fully integrated and component based BCP system - 2003
  • 8. WHY COVERAGE….
    • Only company in Thailand to have provided Human Pandemic Plans for many different companies across 4 continents
    • Only consulting company in Thailand to be qualified by the BCP Organisation in the UK
    • Only company in Thailand to provide a unique integrated component based BCP system to handle any and all risks
    • Most experienced BCP provider in Thailand
    • Low prices compared to International providers
    • Trained Thai staff
    • Assisting NESDB to create new Thai BCP standards
    • Able to test and audit BCP’s and provide training and TTX’s as required
  • 9. Introduction/Background …..
  • 10. COVERAGE….
    • Thai company
    • Started operations in 2003
    • Employed over 100 Thais since starting
    • Profitable
    • Growing
    • 3 main business activities:
      • Software sales
      • Outsourcing
      • Business Continuity Planning and Risk Management
  • 11. BCP AND RISK MANAGEMENT
    • Prepare customers for Disasters:
      • Bird Flu
      • Bombs
      • Fires
      • IT Failures etc
    • Conduct Risk Assessments
    • Provide Auditing:
      • SOX
    • Major Customers:
      • Red Cross, Hutch, Siam Ocean World, Meinhardts, SCCC, Nestle, DTac
  • 12. ANDREW ….
    • More than 20 years in IT and Consulting, supporting industries:
      • Telcos - Telstra, Hutch, Dtac
      • Logistics – Mayne Nickless, Infocomm Software
      • Finance – Medibank Private, Kbank
      • Others – Manufacturing, NGO’s, Engineering, Tourism and Entertainment
    • Owner of:
      • Coverage and Infocomm Software
    • President of Australian Chamber of Commerce Thailand
    • Director of Board of Trade Thailand
    • MBCI (master of Business Continuity Planning)
    • Developed complete BCP system
    • Consultant to Red Cross and UN for Pandemic Planning
    • 1 daughter (11) attending school in Bangkok
  • 13. Influenza Update
  • 14. SWINE FLU ….
    • Outbreak probably due to Swine flu mutation
    • Highly contagious (maybe 30%)
    • Now more than 15000 cases
    • Spread to 40 countries in less than two weeks
    • Death rate 1% (3% in Mexico)
    • In Thailand and China
    • Both have Avian Influenza (highly pathogenic)
    • Similar pattern to 1918 – all basic ingredients in place for major problem in December and January
  • 15. RESPONSES TO DATE….
    • WHO raised pandemic status to 4 then 5
    • Now considering 6
    • Thailand should now implement plans
    • Mexico shut down country for 5 days
    • US have shut down a number of schools
    • Hong Kong quarantined a major Hotel
    • China closed borders to Mexican citizens (even if they haven’t been in Mexico for 2 years!)
    • Many updating their plans now
  • 16. THINGS TO CONSIDER
    • Provide normal Transport services, monitoring and control for Thailand ( external )
    • Other risks, problems and disasters won’t stop
    • Protect internal capability to provide services
    • Local v Regional v International Pandemic
    • Development time and Effectiveness of Vaccine unknown (6 months +)
    • Actions of other departments unknown
    • Effect of actions on public panic, business, tourism and Thai image
  • 17. Key Questions
  • 18. SCOPE ….
    • Thai Transport departments?
    • Staff numbers in each department?
    • Pandemic Planning required by when?
    • Links with other groups?
      • Airport
      • Police/Military
      • Customs
      • Education
      • TAT
      • BOI
      • Commerce
      • Health
  • 19. Proposed Solution….
  • 20. PLANS ….
    • Need Internal Plan
    • And External Plan
    • ASAP!
    • Need to train and test both
  • 21. INTERNAL PLAN ….
    • Aim - Plan to allow Thai Transport to keep operating
    • Need 2 Plans
      • Prevent infection of staff (Phase 5 – locally)
      • Minimise disruption to operations (Phase 6 – locally)
    • Need to make some assumptions
    • Need to develop plan with key functions
    • Need to train and test
    • What if Pandemic doesn’t go to plan?
    • What if another disease or problem hits first?
  • 22. INTERNAL PLAN SOLUTION ….
    • Develop a Generic Crisis Management Plan first
    • Use key components:
      • NAS
      • Organisation Structure
      • Roles and Responsibilities
      • Planning system
      • Training/Testing
      • Forms and Templates
      • Terms and Definitions
    • Develop a Pandemic Plan using these components and training
  • 23. EXTERNAL PLAN ….
    • Aim – to minimise disruption of transport services to Thailand
    • Need 2 Plans:
      • Limit infection (Phase 5 locally and Phase 6 International)
      • Minimise disruption (Phase 6 – locally)
    • Need to make some assumptions about Flu
    • What will other groups do?
    • Need to train and test – but how to get others to participate?
    • What if Pandemic doesn’t go to plan?
    • What if others don’t respond how we think?
  • 24. EXTERNAL PLAN SOLUTION ….
    • Develop a Generic Crisis Management Plan for any Transport disaster first
    • Use key components:
      • NAS
      • Organisation Structure
      • Roles and Responsibilities
      • Planning system
      • Training/Testing
      • Forms and Templates
      • Terms and Definitions
    • Develop a Pandemic Plan using these components and training
    • Co-ordinate with other groups!!
  • 25. PROPOSAL OPTIONS ….
    • Develop Internal Plans (recommended)
      • GCMP
      • Pandemic Control (Phase 5)
      • Pandemic Crisis (Phase 6)
    • Develop External Plans
      • GCMP
      • Pandemic Control (Phase 5 Local and Phase 6 International)
      • Pandemic Crisis Control (Phase 6 Locally)
    • Operate 2.2 and 2.3 (Undertake controls)
    • Operate 1.2 and 1.3 (Run Crisis)
  • 26. OPTION 1 PLAN
    • Meet with senior department managers to determine best system and requirements
    • Develop 3 Internal Plans for Thai Transport (3 months)
    • Train 2000-3000 Transport Staff and selected others = 2 days per person
      • TTX 1 (simple)
      • GCMP Training
      • HCPC Training
      • TTX 2 (Pandemic Scenario)
    • Use Thai Transport locations to minimise cost
    • Thai language training and material
  • 27. SUMMARY
  • 28. RATES…
    • 3 Components
      • Licence Fee for each plan
      • Daily rate to develop plans
      • Daily rate for Training and Testing
    • Can provide ongoing testing and auditing
    • Can provide some operational activities
    • Can provide actual crisis management services
  • 29. What can Coverage provide
    • Planning system for managers
    • Training for all levels of staff in Thai and English
    • Documentation to support audits and reviews
    • Exercises to review performance and problems
    • Ongoing support for other plans and training
  • 30. GCMP AND HPCP KEY COMPONENTS
  • 31.  
  • 32. BCP BUSINESS CYCLE Event Occurs Review Risks Notification Business as Usual Activation Get Organised Take Action Make Plans Train Prepare Fix process Prevent Test
  • 33. Notification Event Occurs Seen by someone Tell the Boss Tell the Boss Tell the Boss
  • 34. Activation Event Occurs Seen by someone Middle Manager Senior Manager Geneva Incident Manager Crisis Manager Site Manager Tell the Boss Tell the Boss Tell the Boss
  • 35. NAS
  • 36. GENEVA CM & IM TEAM
  • 37. ZONE CM & IM TEAM
  • 38. LINKED CM & IM TEAMS
  • 39. HELPFUL DEFINITIONS
    • Emergency (Immediate) Actions (IA)
      • Actions to be taken quickly when a trigger event occurs – normally to save lives
      • EG = If fire starts - Evacuate
      • Doesn’t help us operate the business
    • Contingency Plans (CP)
      • Plans that show how to do something in a different way if something goes wrong = “Plan B”
      • EG = If car breaks down - catch the train or taxi
      • Doesn’t help us recover to where we were before
    • Disaster Recovery Plans (DRP)
      • Plans that show how to restore an activity that breaks to its original status
      • EG = if computer breaks, use back-up tape to restore the files
      • Takes a long time and doesn’t help us operate while we implement the plan
  • 40. HELPFUL DEFINITIONS
    • BCP = Combination of:
      • Immediate Actions (IA)
      • Contingency Plans (CP), and
      • Disaster Recovery Plans (DRP)
    • BCI Definition from BS25999 - Holistic management process that identifies potential threats and provides a framework for building resilience and a process for enabling response that safeguards the interests of stakeholders
    • Caution! – Following the BS25999 will require you to have a BCP (IA, CP, DRP) for every risk
  • 41. PLANNING PROCESS
    • M ake an “Appreciation of the Situation”
    • Make the plan “Effective”
    • Implement the plan
  • 42. PLANNING PROCESS
    • M ake an “Appreciation of the Situation”
      • Assess the situation
      • Choose the right aim
      • Identify all the factors affecting your aim
      • Identify all the courses open for achieving your aim
      • Decide your plan
  • 43. PLANNING PROCESS
    • Make Your Plan Effective
      • Complete your plan in detail
      • Test your plan against the Principles of Operations
      • Test your plan against the Principles of Administration
      • Document and communicate your plans under standard headings
  • 44. PLANNING PROCESS
    • Implement Your Plans
      • Preparations
      • Managing the Execution of a Plan
      • Reviewing and Updating the Plan
  • 45. SIMPLE CONTINGENCY PLAN   MCA = WCAZ Office support function Risk = WHO Phase 6 declaration 1-2hrs 2-8hrs 8-24hrs 24-72hrs 72hrs + DM           IT           Finance           ??           ??          
  • 46. ASNZ 4360:2008
  • 47. RISK MANAGEMENT
    • When we treat risks we basically try and address:
      • Probability, or
      • Impact, or
      • Both
  • 48. OPTIONS TO REDUCE RISKS
    • Tolerated
    • Terminated
    • Transferred until tolerable
    • Trimmed until tolerable
    • Trimming means:
      • Reducing probability
      • Reducing consequence (one method is to develop a contingency plans)
  • 49. What can Coverage provide
    • Generic Crisis Management Plan (GCMP)
      • Used for any risk or disaster
      • Component based so can be linked or updated
      • Simple and fast to develop
      • Easy to learn and fast to implement
      • Complies with International Standards
    • Human Pandemic Crisis Plan
      • Used for Thailand based problems (Minimising loss) internally
      • Used for Pandemic outside of Thailand (defence)
      • Links with other plans
      • Links with government departments
      • Flexible Planning for any events