Staff Training: Experiments & Experiences

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presented at Computers in Libraries 2013 in Washington D.C.

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Staff Training: Experiments & Experiences

  1. 1. STAFF TRAINING: EXPERIMENTSAND EXPERIENCESGWYNETH STUPARLEAH L. WHITE
  2. 2. MELEAH L. WHITEREADER SERVICESLIBRARIANNORTHBROOK PUBLICLIBRARY@LEAHLIBRARIANLEAHWHITE.WEEBLY.COM
  3. 3. AND ME!GWYNETH STUPARADULT SERVICESLIBRARIANBARRINGTON AREALIBRARYFORMERLY REFERENCEAND WEB SERVICESLIBRARIAN, NORTHBROOKPUBLIC LIBRARY@GWYNONITE
  4. 4. THANK YOU FOR COMING!PRACTICAL AND USEFUL
  5. 5. THE BEST WAY TO SERVE PATRONS IS TO TRAIN YOUR STAFFHTTP://GOO.GL/MTULBHTTP://GOO.GL/7MCQQHTTP://GOO.GL/YX5UQ
  6. 6. REMOVE THE FEAREMPOWER YOUR STAFFCREATE A SENSE OF PRIDE AND ACCOMPLISHMENTTHIS ENTHUSIASM IS CONTAGIOUS!AVOID CRINGE-WORTHY PATRON INTERACTIONSYOU KNOW WHAT I’M TALKING ABOUT
  7. 7. BREAK INTO THINGSMODELAPPROACH:“NO, I ACTUALLYDON’T HAVE ADROID PHONE,BUT LET’S SITTOGETHER ANDWE’LL FINDWHAT WE NEEDTO MOVEFORWARD”
  8. 8. SIMPLIFY SERVICE POINTS“EBOOKS AREN’T PART OF MY JOB. GO OVER THERE.”*POINTS*HTTP://BIT.LY/KIJOHU
  9. 9. BARRINGTON’S MODELLIZZYGWYN LIZEMILY-WE ALL LEARN FROM EACH OTHER-CORE SKILLS AND SPECIFIC RESPONSIBILITIES-A SHARED TECHNOLOGICAL VISIONADULT EBOOKS1-ON-1 APPOINTMENTSCLASSESYA EBOOKS1 ON 1 APPOINMENTSOPEN DROP-INSCLASSESHANDOUTSEREADERS/TABLETSCIRCULATING EQUIPMENTINNOVATIONPETTING ZOOSCLASSES
  10. 10. STAFF TRAINING TIPS
  11. 11. INVEST IN DEVICES FOR TRAINING PURPOSESHTTP://GOO.GL/UIJMR HTTP://GOO.GL/VKWTSHTTP://GOO.GL/UEWWC
  12. 12. ATTACHED TOREGULAR STAFFMEETINGSALL FULL-TIME ANDPART-TIME (INCLUDINGVERY PART TIME)STAFF MUST ATTENDSTAFF OR OUTSIDEDEMONSTRATIONSEXAMPLE: MEMES ANDINFOGRAPHICS CLASSATTACH STAFF TRAINING TO ANALREADY EXISTING ROUTINE
  13. 13. MAKE IT AN EVENT:SUMMER OF LEARNINGGET ADMINISTRATION ONBOARDPOLL STAFF ON WHAT THEYWANT TO LEARNFIND TRAINERS WITHIN THEORGANIZATIONWEEKLY 1-HOUR CLASSESBRING DEPARTMENTSTOGETHER
  14. 14. OPPORTUNITIES TO PLAYLIBRARY RECEIVED NEW VHS-DVD TRANSFER EQUIPMENTSTAFF WITH DIFFERENTSKILLS ARE PAIREDTOGETHER TO CREATEINSTRUCTIONS FOR PUBLICSTAFF ARE ENCOURAGED TOTRY THE NEW TECHNOLOGYON WORK TIMEHOW-TO VIDEO CREATED FORDROP-INSLYNDA.COM
  15. 15. NORTHBROOKSEXPERIENCE
  16. 16. CREATE YOUR TEAMLEADERS AND MENTORSSELECTION IS IMPORTANTPOSITIVE AND DEDICATEDPATIENCEHTTP://GOO.GL/PNXJT
  17. 17. GROUND RULESHTTP://WWW.SLIDESHARE.NET/FABULIS/THE-FAB-WAY-JANUARY-2013
  18. 18. CREATE A PLANWRITE A MISSION STATEMENTEXAMPLE: THIS TRAINING PROGRAM IS DESIGNED TOPROVIDE AN OVERALL LEVEL OF COMFORT FOR ALLPUBLIC SERVICE STAFF WHO RECEIVED AN IPAD2.CREATE A TIMELINECREATE A STRATEGY
  19. 19. ALL HAIL THE WORKBOOK!EXERCISES AND STEP BY STEP EXPLANATIONS
  20. 20. WORKBOOK TIPSEACH DEVICE NEEDS IT’S OWN WORKBOOKSTART VERY BASIC AND THEN MOVE TOWARDS THEMORE COMPLICATED TASKSMUST WORK FOR ALL TECHNICAL LEVELSWRITE WHILE YOU USE THE DEVICE
  21. 21. BEFORE LAUNCHPILOT THE PROGRAMHTTP://GOO.GL/IY2X0
  22. 22. READY TO LAUNCH!MAKE IT MANDATORYCREATE A SERIES OF "MEET THE IPAD" CLASSESOPEN LAB STYLE FOR QUESTIONSCONTINUALLY EVALUATE, UPDATE, AND TWEAK
  23. 23. OUTCOMEITS A WIN!
  24. 24. CUSTOMER SERVICE TIPSINSIDE THE LIBRARY, PROGRAMS, OUTREACHHTTP://BIT.LY/IVQ24D
  25. 25. ON THE SPOT ASSISTANCEDON’T FORCEEVERYONE INTOAPPOINTMENTSCOMMUNICATE TOPATRONS THATASSISTANCE TAKESTIMEHAVE A TAKEAWAY-SOMETHING PATRONSCAN WALK AWAY WITHHTTP://GOO.GL/MY7ZW
  26. 26. ATTACH TO YOUR EXISTING BOOKNEWSLETTERS
  27. 27. GET OUT OF THE LIBRARY!REACH OUT TO THE PEOPLE WHO DON’T REALIZE THEY CANTCHECK OUT EBOOKS FOR FREE!HTTP://BIT.LY/KIM3LY HTTP://BIT.LY/KIMRXM
  28. 28. DEVICE ROADSHOWBUSINESSES, NURSING HOMES, FESTIVALS
  29. 29. ALL THINGS CONSIDEREDEMPOWER STAFFGIVE PEOPLE VARIED OPTIONS FOR LEARNINGPROVIDE EXCELLENT CUSTOMER SERVICE
  30. 30. THANK YOU!!FOLLOW US!@LEAHLIBRARIAN@GWYNONITEHTTP://GOO.GL/RYNQV

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