7. “On s’engage
et puis on voit.”
Napoléon Bonaparte
maturity
model
participant
observation
strategy
brief
user panel
cultural
probe
link
analysis
portfolio
analysis
tinkering
content
analysis
expert
review
Study people and
their activities in
a natural settingClarify current
issues and opportu-
nities; reach
a common ground
“You
can
observe
a
lot
by
just
w
atching.”
Yogi
B
erra
Information architecture
Interaction design
Service design