01 web sphere portal business overview


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01 web sphere portal business overview

  1. 1. IBM Software Group IBM WebSphere Portal Mike Spradbery Portal and Collaboration Architect Certified Portal Administrator WebSphere portal overview spradders@uk.ibm.com
  2. 2. Agenda ● What is a Portal? Why Portals? ● WebSphere Portal Overview, Features and Components ● WebSphere Portal Architecture ● Packaging © 2008 IBM Corporation 2
  3. 3. Today: disparate user experiences © 2008 IBM Corporation 3
  4. 4. Portal Definition A well-known point of access to many different resources, presented in a consistent, integrated and personalized manner. WebSphere Portal © 2008 IBM Corporation 4
  5. 5. Key Benefits and Capabilities of Enterprise Portals CRM Application User Perspective Databases Integration “at the glass” Content Management Collaboration eHR Dynamic experience Secure Access, SSO Collaboration Role-based Deployment Syndicated Content Customization Scalability & Reliability Personalization Administration Web Services Engaging UI Navigation Other web Single Sign-on Application interfaces content People Awareness Aggregation IT Perspective © 2008 IBM Corporation 5
  6. 6. Agenda ● What is a Portal? Why Portals? ● WebSphere Portal Overview, Features and Components ● WebSphere Portal Architecture ● Packaging © 2008 IBM Corporation 6
  7. 7. Build vs Buy ● An Evaluation of Build Versus Buy for Portal Solutions – IDC, Dec 2007 WebSphere Portal-based solutions had a 29% lower five-year TCO on average compared with in-house-developed portals. Labor costs to deploy portals and applications with WebSphere Portal were 38% lower than with in-house solutions. Every $1.00 spent on WebSphere Portal software yielded on average $4.80 in IT labour avoidance. Initial deployments of portals developed on WebSphere Portal were 45% faster to market than in-house-developed counterparts. Portal applications developed on the WebSphere Portal platform had a 78% faster time to market than those built for in-house portals. © 2008 IBM Corporation 7
  8. 8. WebSphere Portal – market leading Enterprise Portal 2006 CRN Channel Champion Market Leadership Best Development tool ● #1 in Enterprise Portal Software market* ● Over 5000 customer Portal installations ● Double digit market growth** Readers choice Award Large leads in Customer Self-Service, Partner Self-Service, ● Employee Self-Service, and Dashboards * INFORMATION INTEGRATION PLATFORMS & PORTALS ● >2000 SMB customers Partner Leadership ● Over 1,463 IBM Business Partner solutions in the IBM Best Java Enterprise Portal Technology WebSphere Portal Business Solutions Catalog ● 30 ISVs have OEM’d WebSphere Portal IBM WebSphere Portal Technical leadership Best Enterprise Portal Platform - WebSphere Portal ● Largest portals in the world (20 million -1 billion) ● Smallest full-feature portals in the world, 20-user pack ● Provides the front-end, or user interface, for IBM’s innovative Portals and Knowledge Management SOA strategy ● Drives portal standards- Leads JSR-286, Chairs WSRP 2.0., Co-Chaired JSR-168, Chaired WSRP 1.0. *Reports, DataQuest, AMR, IDC ** IDC, Worldwide Enterprise Portal Software 2006-2010 Forecast Update Performance Management and 2005 Vendor Shares: When Less is More. #202688, Kathleen Quirk, July 2006. Dashboard Framework © 2008 IBM Corporation 8
  9. 9. Market Leadership – Gartner’s View WebSphere Portal ranked as Market Leader in Gartner's 2009 MQ for Enterprise Portals. Leadership position held for 7 consecutive years. © 2008 IBM Corporation 9
  10. 10. A Few of the 6,000+ WebSphere Portal Customers © 2008 IBM Corporation 10
  11. 11. Over 6,000 Customers - expanding use of portals in new ways, and new customers growing WebSphere Portal Customers Government Healthcare • More than 500 government customers • 4 of 5 Top US Healthcare Insurance Companies • Every G8 nation • Over 30 Hospitals, clinics & delivery networks • Over 40 US Federal Agencies worldwide • 50% of US States • More than 12 online healthcare providers > • 75% of mid-east nations 20,000 users • Largest ever Government Portal • 2 online healthcare providers with more than • Largest ever Public Education Portal 5,000,000 users • 2 major healthcare information system providers Banking OEM WebSphere Portal • 9 out of 10 Top Global Banks • 9 out of 10 Top US Banks Retail • 7 out of 10 Top European Banks • 8 of 10 Top Global Retailers • 29 out of 50 Top Global Banks • 35 of top 100 Global Retailers • 8 out of 10 Top AP Banks • 9 of 10 Top US Retailers • Top customer nearing 100 Million users • 40 of top 100 US Retailers © 2008 IBM Corporation 11
  12. 12. WebSphere Portal – Functional Architecture © 2008 IBM Corporation 12
  13. 13. Building a Portal Page Security Theme Customisation Navigation Personalised Portlets © 2008 IBM Corporation 13
  14. 14. Portlet Principle Each portlet is a separate Web application ● Developed independently ● Can be placed anywhere on the page ● Dynamic deployment; dynamic configuration Portlets support multiple markups ● Phones, Organizers, Voice ● Unique views for each device ● Business logic can be shared Web 2.0 ● Portlets support Client Side Aggregation to retrieve and share information without server round-trips ● Portlets can refresh individually ● Support for AJAX and DoJo © 2008 IBM Corporation 14
  15. 15. Web Content Management ● Inline Editing for infrequent users ● User-friendly, simple templates for entering content ● Full text, attribute and taxonomy search ● Simplified process for including personalization rules in content and layout ● Views allow users to find their content easily ● User interface can be customized easily to provide tailored experience ● Link Management and RSS Integration © 2008 IBM Corporation 15
  16. 16. Portal Document Management ● Provided by IBM Lotus Quickr ● User can navigate through a hierarchy of user-defined folders and documents. ● Add, delete or modify folders ● Easily add documents of any format from local file system ● Share documents with teams ● Collaborate on documents and team places © 2008 IBM Corporation 16
  17. 17. Theme Customizer Theme Customizer - Easily change the look of a portal page - no HTML, JavaScript or XML coding required!  Change the banner: logo, color, typography, border, background  Change the typography: default size, color and style, headline size, color, etc.  Change the navigation: orientation, tab colors, tab text  Change the colors: page color or background, highlight color  Change the buttons: text, color, selected and unselected states  Show and hide footers, gutters, links, breadcrumbs, etc. © 2008 IBM Corporation 17
  18. 18. Portal Search helps raise productivity ● Usability  Site map provides Secure “outline” of Portal hierarchy Search Results Suggested  Search API (SIAPI) published from Portal Links externally for applications  Relevance ranking Web Search ● Integrate External Search Results Engines Photos ● External Search of Portal from Flickr Content  Better search results from Google and other search engines © 2008 IBM Corporation 18
  19. 19. WebAppIntegrator Solution for integration of external web applications with Portal Server Allows external web applications to display and make use of Portal navigation artifacts • User clicked on “Doorway on Jester” tab and was sent to Doorway web app on server Jester. • the HTML <script> tag executed and “injected” markup for Portal navigation, Launch menu, and page breadcrumbs into Doorway web app. • Note that the page tab labeled “Doorway on Jester” is correctly selected as the current page. • Clicking on any Portal specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL. © 2008 IBM Corporation 19
  20. 20. Create new Portal Sites with New Site Wizard Quickly create new Virtual Portals with Portal Sites and customize to suite your needs The New Site Wizard combines several administrative actions into a single portlet: • User enrollment • Virtual Portal creation • Portal content import © 2008 IBM Corporation 20
  21. 21. Domino Integration ● Sametime Contact List ● Who Is Here ● Lotus Web Conferencing ● Lotus Document Viewer ● Lotus Notes View ● Domino Web Access ● Inline QuickPlace ● My Lotus QuickPlaces ● Domino Document Manager ● People Finder ● Domino Application (catalog) © 2008 IBM Corporation 21
  22. 22. Web 2.0 Support  Superior enhanced User Experience – Improved response times – AJAX, REST, client–side aggregation, C2A – Enhanced flexibility – easy end user customization through drag & drop, Google gadgets, etc. – Smart markup and dynamic menus through semantic tags  Drive Innovation and Productivity through Social Software – Lotus Connections portlets – Quickr blogs, wikis, and forums  Improve time to value, time to market – Business user situational application development through the Portlet Pallette, drag & drop page composition, and composite application templates – Business user contribution of WCM content – More assets (REST, ATOM, gadgets) available to choose from. © 2008 IBM Corporation 22
  23. 23. Remember me The site recognizes me without login… Access to sensitive service or operation,... …requires user authentication… … before access is provided. Customer identification with your website can increase loyalty © 2008 IBM Corporation 23
  24. 24. Resource Manager Portlet © 2008 IBM Corporation 24
  25. 25. Tooling for Portal Development ● Rational Application Developer ● An open, comprehensive development environment for building e-business applications ● Portal Tools are fully integrated to support portal and portlet development ● Provides Portal Test Environment © 2008 IBM Corporation 25
  26. 26. IBM WebSphere Portlet Factory Speeds SOA Value and Deployment of WebSphere Portal ● Automation for multi-page, complex portlets without coding – speeds development/deployment ● Change simplified for evolving business requirements – increases efficiency of IT, LOB and users ● Reuse for generation of new portlets from existing portlet models on demand – serve more business and user requirements for more value ● SOA for integration/delivery of existing Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The applications and portlet interfaces as technology enabled Allmerica to build the portal in reusable services – flexibility for four months, whereas using API technology would have taken about 16 months, he estimates. increased ROI Mike Clifton, Vice President of IT, Allmerica Insurance Source: Insurance & Technology, May 2005 http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146 http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146 © 2008 IBM Corporation 26
  27. 27. Build Real-time Personalized Dashboards Sales Vice President Regional Mgr Alerts personalized Data filter adapts Local Sales Mgr Graph displays revenue for selected office Scorecard shows regional info only Scorecard shows office info only © 2008 IBM Corporation 27
  28. 28. Repository of Reusable Design Components Workplace Dashboard Framework is a set of reusable assets, robust administration tools, and dashboard-specific features that speed the creation of custom dashboards. Hierarchy Drill Down Status Page Summary & Drilldown Summary Row Query Filter Record List & Detail Status Indicator © 2008 IBM Corporation 28
  29. 29. WebSphere Portlet Catalog ● Over 1,500 Pre-made portlets ● 270 ISV’s Providing Portlets ● 26 ISVS have OEM’d IBM Portal ● 1,200 Partners Trained on Portal http://catalog.lotus.com/wps/portal/portal © 2008 IBM Corporation 29
  30. 30. Volkswagen AG Faced with rising complexity within its supplier-facing Challenge processes, Volkswagen needed to make its procurement employees more productive to stay ahead of the competition An On Demand Workplace that includes an enterprise wide portal for employees and suppliers whose Solution sensing, analytic and workflow capabilities have radically streamlined the way employees access and act on information 20 percent increase in procurement staff productivity Value Achieved 100% payback within one year Significant decreases in materials purchasing and inventory costs “We need knowledgeable workers who can focus their energies on high-value activities and driving new Customer efficiencies, spending as little time as possible seeking and wading through information.” Quote - Dr. Martin Hoffman, Group Executive Director for Purchasing Process and Information Management, Volkswagen AG © 2008 IBM Corporation 30
  31. 31. Prudential Insurance Build e-relationship with customers and agents to deliver more Challenge responsive customer service, while also lowering operational costs WebSphere Portal was selected to provide a single platform for the deployment of integrated Java-based & non-Java Solution applications. Insurance policyholders can access their updated account information in real-time and across products, learn about various 10 applications from 9 departments have been brought together through this portal. • Currently supporting 300,000 registered users, as well as 400 new registrants and 8,000 unique visits a day, the portal is easing the burden on call center staff, enabling service representatives to focus their attention on value-added tasks. And Value customers are pleased to be able to find answers to routine queries on their own, when they need them. Today, 15 percent of exchanges and 5 percent of redemptions are processed online. “Insurance customers are enjoying a much richer experience with Prudential. From our highly available Web portal, they can Customer tap an array of information resources to plan their finances. And the big payback for Prudential is moving transactions out of Quote the call center and to the Web site--resulting in a significant year-on-year reduction in call volumes.” - David Kennington, Prudential , VP of IS © 2008 IBM Corporation 31
  32. 32. Swift Transportation – Driver Self-Service • A tailored experience for drivers –Low level of computer experience –$3,000 to hire a driver, 120% turn over rate • Owner Operator Portal and “The Informer” Kiosk –Self service while on the road • Business Value –20% reduction in total calls led to reduction in support staff –Increased morale with drivers –30min hold time down to 1min –Reduction in time to get paid for work –Consistent communication, collaborate with home and Swift HQ © 2008 IBM Corporation 32
  33. 33. TransAlta - Plant Manager Emissions Dashboard © 2008 IBM Corporation 33
  34. 34. Agenda ● What is a Portal? Why Portals? ● WebSphere Portal Overview, Features and Components ● WebSphere Portal Architecture ● Packaging © 2008 IBM Corporation 34
  35. 35. Basic Context Diagram Users Backend1 Backend2 Portal Server WCM … r evr e S PTT H WebSphere App Server … Supporting Services LDAP Database … © 2008 IBM Corporation 35
  36. 36. Context Diagram with 3rd-Party Security Users Identity Management Backend1 Backend2 Portal Server WCM r evr e S PTT H … r evr e S not as r oh u A n gu P not act neh u A WebSphere App Server i i t t … i i Supporting Services LDAP Database … i l © 2008 IBM Corporation 36
  37. 37. Architecture Overview WebSphere Portal V6.1 Desktop and mobile Browsers, Mashups and offline Clients ge ts Wid Feed Provider Portlet Container and Services J2EE 286 JSR Portlet API Page Aggregation JCA JMS AUTHENTICATION Themes Dynamic Content Web Portlet Web JDBC and skins UI Manager access clipper Preference Services Collab- EJB Servlet Search Admin oration Page Rules Handler AJAX Single Site . Security Caching Proxy Sign-on Admin Credential Portal Policy RP P Vault Model WS 2.0 WSR .0 1.0 + 2 Remote 1.0 + . Template Application portlet AUTHORIZATION Composition Runtime consumer Component Handler XML Access Enterprise Process Remote Portal Script Data, Server portlet User Applications, REST / APP Portal producer profile LDAP Internet Database(s) Database Directorie(s) Content © 2008 IBM Corporation 37
  38. 38. Agenda ● What is a Portal? Why Portals? ● WebSphere Portal Overview, Features and Components ● WebSphere Portal Architecture ● Packaging © 2008 IBM Corporation 38
  39. 39. WebSphere Portal Accelerators Speed Time to Value  Introducing Business Accelerators… – Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges – Highly flexible, configurable, and scalable – Easily tailored for different roles & user types – Supports anytime and anywhere access from browser, rich client, & mobile devices – Start small. Snap on additional Accelerators for additional value  Accelerators dramatically speed time to value and reduce the cost of deploying portal-based business solutions Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value – Shorten implementation cycles – Realize Time to Value without sacrificing flexibility – Realize quicker ROI on portal investment © 2008 IBM Corporation 39
  40. 40. Current Accelerators © 2008 IBM Corporation 40
  41. 41. Industry Toolboxes  Application Briefs describing solution scenarios.  Business Value Guides describing the value enabled by the WebSphere Portal and Accelerators, and help illustrate best-practice process and information flow.  Templates which can be used on top of WebSphere Portal to help jumpstart design and assembly of end solutions.  Demonstrations and recordings of example solutions design that illustrate how end solutions can look like.  Other Code Assets include sample Forms, Dashboards, or other Portlets which can help expedite the assembly of a solution. www.ibm.com/websphere/portal/industry © 2008 IBM Corporation
  42. 42. Product support pages  WebSphere Portal: http://www.ibm.com/software/genservers/portal/support/  WebSphere Portal Zone on developerWorks: http://www.ibm.com/developerworks/websphere/zones/portal/  WebSphere Portal Support Wiki: http://www-10.lotus.com/ldd/portalwiki.nsf  Web Content Management: http://www.ibm.com/software/lotus/support/workplace-webcontent-mgmt/support.html  Web Content Management Best Practices Wiki: https://info2.lotus.com/lotus/quickr  Product Documentation: http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html © 2008 IBM Corporation 42