Quality awards and certifications

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  • 3. What is Deming prize ? 3     One of the highest awards given for TQM initiatives, It was established by JUSE in December 1950, Any company in the world is allowed to participate and get recognised, It is annually awarded.
  • 4. 4 How was Deming prize established?     Dr. W.E. Deming was invited to Japan by JUSE in July 1950, He lectured on statistical quality control to many of the executives, engineers and researchers of Japanese industry, He donated his royalties to JUSE, In appreciation to the this JUSE unanimously made a resolution to establish Deming Prize.
  • 5. Categories of Deming Prize 5    The Deming Prize for Individuals The Deming Application Prize The Quality Control Award for Operation Business Units.
  • 6. Checklist for Application 6          Outline of the organisation Organization and management TQM promotion Policy management Human resource development Information management Implementation status of quality control Overall defects Future plan
  • 7. Structure And Roles Of Deming Prize Committee 7  The committee members consists of TQM experts from industry and academic field The Deming prize committee Steering committee Individual selection committee Examination Committee
  • 8. Deming Prize winning Indian Companies 8 YEAR COMPANY 1998 Sundaram-Clayton Limited, Brakes Division 2003 2005 Mahindra and Mahindra Limited, Farm Equipment Sector Rane Engine Valves Limited 2008 Tata Steel Limited
  • 9. Malcolm Baldrige National Quality Award(MBNQA) 9
  • 10. What is MBNQA? 10     America’s highest honour for innovation and performance excellence in quality, Named after former United states secretary of commerce, Mr. Malcolm Baldrige, Started in the year 1987 Issued by United States National Institute Of Standards And Technology.
  • 11. 11 Criteria For Performance Excellence
  • 12. Categories 12       Manufacturing Service Small Business Education (added 1999) Health Care (added 1999) Nonprofit (2005)
  • 13. Some of the Winners 13 COMPANY YEAR CATEGORY Lockheed Martin Missiles and Fire Control, Grand Prairie, TX 2012 Manufacturing 2011 Health care 2010 Education 2007 small business Henry Ford Health System, Detroit, MI Montgomery County Public Schools, Rockville, MD PRO-TEC Coating Co., Leipsic, OH
  • 14. ASQ Certification 14    ASQ-American Society for Quality ASQ certification is a formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge. Nearly 150,000 certifications have been issued to dedicated professionals worldwide
  • 15. Categories 15        Calibration Six sigma Quality auditor Quality engineer Quality technician Software quality engineer Reliability engineer
  • 16. The European Quality Award 16      Referred to as the EFQM Excellence Award. Awarded annually by the European Foundation for Quality Management. TQM propagating Organization. EXCELLENCE Excellent organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders.
  • 17. EFQM MODEL 17 50% 50%
  • 18. Winners and Categories 18 Recent Winners        2004 Kocaeli Chamber of Industry 2005 FirstPlus Financial 2006 BMW 2007 Lauaxeta 2008 Bosch 2011 Bilim Pharmaceuticals 2012 Robert Bosch GmbH Bamberg Plant Categories     Large Organisations and Business Units Operating Units of Companies Public Sector Organisations Small and Mediumsized Enterprises (SME’s)
  • 19. CII-EXIM Bank Award For Excellence 19     CII and Export Import Bank of IndiaCollaborated. Award for Business Excellence. Aim- Competitiveness of India. Based on the internationally recognized EFQM Excellence Model.
  • 20. Winners 20       2006 TCS. 2005 Tata Motors Ltd. 2002 Infosys. 2000 Tata Iron and Steels Co. Ltd. 1998 Maruti Udyog Ltd. 1997 HP India Ltd.
  • 21. ISO 22000:2005-FOOD SAFETY MANAGEMENT SYSTEM 21  A management system designed to enable organizations to control food safety hazards along the food chain in order to ensure that food is safe at the time of consumption.  Features   First global food safety standard. Harmonizes the voluntary international standards. Employees proven management system principles. Enables a common understanding of what a food safety management system is. Requires legal compliance checking.  Integrates existing good practice.  Internal and external monitoring.   
  • 22. Process Approach 22 A desired result is achieved more efficiently when related resources and activities are managed as a process
  • 23. Bureau of Indian Standards 23  Introduction Established in 1987. Head quarters in New Delhi  Earlier known as ISI(Indian Standards Institution)  Founder member of ISO.   Standard Formulation and Promotion Major function is formulation, recognition and promotion of Indian Standards.  As of 31 August 2013 19607 standards formulated by BIS are in force.  Separate Division Council to observe the work 
  • 24. BIS FUNCTIONS 24  Product Certification to provide 3rd party guarantee of quality, safety and reliability  Conformity is ensured by regular surveillance  Special certification schemes for few products like Gas cylinders, regulators, milk etc.  Aims  Hallmarking  Official record of purity of precious metal articles.  Protect the public and oblige manufacturers to maintain standards  Gold and silver under purview of Hallmarking
  • 25. 25
  • 26. 26 Rajiv Gandhi National Quality Award     Constituted by BSI in 1991 Annual Feature Designed similar to Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Awards RGNQA helps improve quality by Encouraging improvements, customer satisfaction  Recognizing quality achievements  Establishing guidelines and criteria to evaluate oneself  Guide other organizations who wish to achieve quality 
  • 27. Awards and Commendations 27 Large scale Manufacturing Small Scale Manufacturing Large scale Service Sector Small scale Service Sector BEST OF ALL
  • 28. Eligibility to Compete 28  The organization should,  Be located in India  have been in existence for at least three years  Be situated at one place or a unit of an organization housed at one location  Be never convicted by any court for deficiency in product or service  Not be a manufacturer of products, like tobacco and liquor etc which are injurious to health.
  • 29. Assessment Criteria 29 Large Scale Org Small Scale Org •Leadership •Policies •Objectives •HRM •Resources •Processes •Employee Satisfaction •Business Results •Leadership •HRM •Processes •Customer focused results •Impact on society •Business Results
  • 30. The Golden Peacock Award 30     Instituted by Institute of Directors in 1991 Total Quality improvements in manufacturing and service organizations in India Stimulates organizations to rapidly accelerate the pace of consumer-oriented improvement process Scoring and evaluation is based on  Approach  Deployment  Result
  • 31. Benefits to the Organization 31     Build your Brand Equity Award winners can use the Golden Peacock Award logo for one year on all their corporate stationery which evidences to all its customers and suppliers the highest accolade claimed by the company. Company and personal recognition worldwide Preparation helps to inspire and align the entire workforce and rapidly accelerates the pace of your improvement. Even if you don't win the award, the feedback from the self-assessment gives a key input to your strategic planning process and puts you on way to achieving world-class status.
  • 32. Conclusion 32      Identify critical process that need improvement Identify organization that excels in the process Develop benchmarking, best practice Provide guidance Stimulate companies to improve quality and productivity
  • 33. 33 Thank You!