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Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
Integrated Business Process Management System
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Integrated Business Process Management System

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A thought for total performance environment using common industry solutions.

A thought for total performance environment using common industry solutions.

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  • 1. Integrated Business Process Management System (IBPMS) Thought for Total Performance Environment Yeshraj Singh
  • 2. What is Wh t i it?  Business Process Management (BPM) – IS WHAT WE DO  AND Business Process Management System (BPMS) – ARE THE TOOLS WE USE  AND Integrated Business Process Management System (IBMS) – IS THE INTEGRATED FRAMEWORK FOR THE PROCESSES AND TOOLS WE USE
  • 3. How d we use it? H do  Process Optimization  Automation  Performance Improvement HOW ARE WE CHOOSING OUR ACTIONS? WHAT ASPECT DO WE SEEK TO IMPACT?
  • 4. Why i Wh is it important? i t t?  Outside – in View; Focus on Customer Outcomes – The way to survive in today’s economy - DISPLACEMENT  Low Price  Integrated p g products and services  Operational Efficiency – HEAD TO HEAD  Happy workers = Happy customer ppy ppy  People commitment and support – Big resource for economic growth
  • 5. Integrated Business Process Management S t M t System  Connect Deployment Deployment, Iterative and Step change phases  Tackle mess due to processes documented in word and spreadsheet  Respond quickly to external and internal factors – ex. organization restructuring, new potential customer
  • 6. IBMS C Conceptual F t l Framework k Increase in Increase in Increase in Increase in Records external electronic files stack of files – emails and images paper work
  • 7. Structured / Unstructured D t St t d U t t d Data  Don t Don’t rely on unstructured data  Prone to be altered and faulty  Resource consuming  High risk and low productivity
  • 8. Procedure vs Practice P d P ti  Automate transactional processes  Lean entire Business Process Management from Integration prospective
  • 9. General Processes & Related Metrics Need Automation M t i –N dA t ti  Growth Management  Customer On Boarding  Invoicing  Customer Outcomes  Employee Referral and On Boarding  Governance  Case Management  Project Management – Flexible and Scalable System  Management Reporting  Compliance  Asset Management A tM t  Resource Management and Utilization  Performance Management All processes interlinked together hence shall be leaned through integrated framework
  • 10. Faster Access to Revenue through Effective C t Eff ti Customer O bOn-boarding di  A work fl k flow th t automates account that t t t opening from start to finish  Support for multiple lines of business and customers  Ease-to-use browser-base interface for staff, enabling faster customer set-up and multiple account creation  Automation of Legal and Credit on- boarding step  Real-time visibility of on-boarding status across business
  • 11. Reduce Costs & Improve Cash Management i the Invoicing Cycle M t in th I i i C l  Reduce cost per i R d invoice i  Cut billing processing time  Eliminates errors due to re- keying of invoicing data  Eliminate paper from the invoicing process  Stream St lines li approval l processing  Increase productivity of staff
  • 12. Improve Productivity & Efficiency Through Effective Employee On- g p y boarding  Integrate employee referral process I t t l f l with on-boarding process  Shorten time to productivity for all new hires  Reduce on-boarding costs  Ensure compliance of on-boarding procedure  Automatically detect and handle on- boarding issues b di i  Common platform to view the on- boarding status across business
  • 13. Improve Operation Efficiency Through Effective Project g j Management  Automate complete project A t t l t j t life lif cycle l – Requirements to Output  Tightly integrate different components of project management – Requirement, Estimate, Forecast, Process Compliance, Resource Utilization etc  Auto extract of operational related metrics – Yield, Shift Utilization, Effort Over run  Auto metrics to forecast work load at group- >CoE->Organization; on team vs people  Tightly integrate employee on boarding and invoicing process with operation efficiency process  Automate and integrate customer outcome or customer satisfaction index process with project management  Common and scalable platform
  • 14. Win Employee Engagement Through Empowerment & Visibility
  • 15. Open & scalable platform t capture the growth O l bl l tf to t th th potential and optimize operational cost

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