Paper Presentation in DRS2014 @UMEA, Sweden
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Paper Presentation in DRS2014 @UMEA, Sweden Presentation Transcript

  • 1. A Design Process based on Field Research An Adjustable desk for Children in Rural India Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor ycmailcase@gmail.com DRS2014 Umeå, Sweden techunder.snu.ac.kr screen customized
  • 2.    heignt foldable
  • 3.    frame UX lab, Seoul National University, Korea shisindia.org
  • 4. Originally,
  • 5. Originally, I’m very talkative and active person
  • 6. I like beer and vodka so much… Originally, I’m very talkative and active person
  • 7. but, you cannot know that. you can check this on my Facebook (/ychello) oops, but there are almost KOREAN things..
  • 8. this is exactly same problem in development assistance field.
  • 9. Originally, She is………………? not just a ‘poor student’
  • 10. I’m gonna talk about a story not just ‘academic’ research result. 3 years and 3 steps.>> key word : user-centered design, problem-based design and field research
  • 11. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Main Theme 9 What & which technology do the Indian students really need?
  • 12. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Whole plot of this story Hear Create Deliver 10 interview observation workshop Prototyping & Feedback Ideation Deliver & Education ! without field research 2011 2012.2 ~2013.2~2012.12 Final Prototype Evaluation 16 students, 8 houses (total 70 hours) take photos & videos facilities and classes with teachers, students administrators, parents analyze materials of “hear” steps design by pencils and blocks in 4 months by 20 korean students (not majored) ! 5 times prototyping 10 types of desks at india ! with 20 students & parents made the desk by their materials interview & cultural probe & workshop 3 Years & 3 Steps
  • 13. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Characters 11 Team Shadia UX lab @ Seoul National University Young-Chan, Jeong Prof. Joong-Seek, Lee Sumi, Kim team leader team adviser product engineer
  • 14. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Location 12
  • 15. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 13 Location
  • 16. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 14 SHIS (Southern Health Improvement Samity) Girls Academy, Deaf and Dumb School one of the biggest NGO in west bengal state, india 400 students in girls academy, 80 students in D&D school Almost every students cannot use personal computer even 2G cellphones Cooperation Organization Location
  • 17. Act 1 2011
  • 18. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Act1, S#1 : first visit 16 First time I visited india, I & my team had conventional thoughts that the good machines/techs must be good for them. in short, we failed we decide that we have to see the person not the technology.
  • 19. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Act1, S#2 : Desk Research & Goal Setting 17 Technology for developing country under developed country developing country developed country 1 2 3 tech-served need food, house india Information & Communication Technology tech-Underserved need education, technology jobs developing country needs education, technology and jobs to overcome longstanding poverty after first poverty stage, ICT4D Information and Communication Technology for Development
  • 20. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 18 under developed country developing country developed country 1 2 3 tech-served need food, house india Information & Communication Technology tech-Underserved need education, technology jobs developing country needs education, technology and jobs to overcome longstanding poverty after first poverty stage, Achieving primary education is one of the goal of UN’s MDGs Millennium Development Goal However, in rural areas, Students has not been properly provided education materials. In addition, So, What can be a good products for the students in rural area? Which feature has to be considered? Is this problem can be solved by just delivering the ready-made products? No. (we thought) Because the circumstance or context is different between rural area and the product-designed area(usually developed country). ICT4D Information and Communication Technology for Development Act1, S#2 : Desk Research & Goal Setting Technology for developing country
  • 21. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 19 The goal of this team is solving the problems of rural india. by customized technologies. Solutions for Education ProblemsAct1, S#2 : Desk Research & Goal Setting
  • 22. Act 2 2012
  • 23. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 21 Based on Hear Create Deliver Evaluation Actions & StepsAct 2, S#1 : Planning The HCD toolkit provides 3 steps of research project in developing country site. We cannot use whole process of this toolkit. We pick and customize some methods. ! In this process, we discussed with SHIS staffs for making proper and feasible research plan. Human Centered Design Toolkit by IDEO User Research Method (HCI, UX)
  • 24. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 22 Based on Hear Create Deliver Evaluation Actions & Steps Co-creative workshop Act 2, S#2 : Hear interview observation house visitation 16 Students, 2 Teachers School Home 8 Houses (considering Socio-Economic Status) surroundings with students, teachers, administrators, shadia team Hear (indirect questions) (interview)
  • 25. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 23 Based on Hear Create Deliver Evaluation Actions & StepsAct 2, S#2 : Hear Hear study behavior context social pressure parants thought school agenda cultural factors personal interests at interview 1. consider variables indirect, behavioral questions
  • 26. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 24 Based on Hear Create Deliver Evaluation Actions & StepsAct 2, S#2 : Hear Hear at interview 2. consider language & deaf barriers drawing chat
  • 27. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 25 Act 2, S#2 : Hear Based on Hear Create Deliver EvaluationHear interview
  • 28. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 26 Act 2, S#2 : Hear Based on Hear Create Deliver EvaluationHear housevisitation
  • 29. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 27 Act 2, S#2 : Hear Based on Hear Create Deliver EvaluationHear Co-creativeworkshop
  • 30. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 28 Act 2, S#2 : Hear Based on Hear Create Deliver EvaluationHear Co-creativeworkshop
  • 31. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 29 Act 2, S#2 : Hear Based on Hear Create Deliver Evaluation make personas
  • 32. Act 3 2012-3
  • 33. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 31 Act 3, S#1 : Ideation Based on Hear Create Deliver Evaluation Affinity diagram
  • 34. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 32 Act 3, S#1 : Ideation Based on Hear Create Deliver Evaluation Idea marketIdeation workshop developing1 2 3
  • 35. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 33 Act 3, S#2 : Set concepts Based on Hear Create Deliver Evaluation draw out the main concept of solution : make space for study constraints small & sharing room dark night & no light cheap price one for all age and body size > foldable, blockable > light equipped > local materials > adjustable ideas personal study desk
  • 36. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 34 The Need for the Desk Design and Fabrication of the Desk Field Research Methodology in India, the gap between the rich and the poor is a serious problem. This research based on here Education is important in this situation to overcome vicious cycle of poorness and achieve human rights. Education material is primary thing for all kind of learning. desk size is very important to students. HCD toolkit was designed by IDEO, intended to help devise solutions for developing countries. This method introduce several steps which can be customized by researchers. There are several factors to consider for making appropriate desk. : growth rate, price, gender, space, posture, context, etc. Act 3, S#3 : background research + other projects
  • 37. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 35 Act 3, S#4 : Prototyping A) foldable but lack of screen, using plastic materials B) foldable and block able but too shaky Prototype 1 Prototype 2 A) blockable, foldable but not adjustable B) blockable, foldable but still shaky Based on Hear Create Deliver Evaluation
  • 38. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 36 Act 3, S#4 : Prototyping Prototype 3 blockable, foldable, adjustable but expensive, heavy Based on Hear Create Deliver Evaluation
  • 39. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 37 Prototype 4 Act 3, S#4 : Prototyping We finally designed 3 types of prototype in Korea, and went to India Based on Hear Create Deliver Evaluation
  • 40. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 38 Act 3, S#5 : User Test 1) shaky 2) wide panels to block 3) light weighted 4) foldable easily 5) water proof (varnish) local feedbacks from students parents teachers staffs
  • 41. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 39 Act 3, S#6 : Deliver the final prototype redesign and adjust
  • 42. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 40 Final Prototype Act 3, S#6 : Deliver the final prototype wide panel to block foldability adjustable height water proof (paint, varnish) stability light weighted 20 USD each Based on Hear Create Deliver Evaluation
  • 43. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 41 Act 3, S#6 : Deliver the final prototype
  • 44. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 42 Interview Cultural Probe & Workshop Act 3, S#7 : Evaluation 1. still shaky depends on usage 2. need bigger size ! and so on. prototype is not perfect there are still several problems. Based on Hear Create Deliver Evaluation
  • 45. Finale & Future works 2013-2014
  • 46. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Finale 44 1. Importance of field research Don’t just buy & go without research You could deliver useless things You have to ‘design’ something 2. Localization is important 3. Customized design is important have to use local materials and local skills for making sustainable, cheap product. Don’t fix design concept depends on your opinion. follow the user’s need (not just agenda, really do this) lessons
  • 47. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Future Works 45 And, not End The desk is not perfect, we keep developing this and other solutions mobile probe apps for participatory research Another works to support this..
  • 48. DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea Future Works 46 And, not End The desk is not perfect, we keep developing this and other solutions organize forums explaining the lessons to government officers, students, activist, etc Another works to support this..
  • 49. Thank you ! Questions? A Design Process based on Field Research An Adjustable desk for Children in Rural India Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor ycmailcase@gmail.com UX lab, Seoul National University, Korea