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Quality Scale Survey

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Designed and wrote questionnaire survey for contract project for client satisfaction of services. Please note address has changed.

Designed and wrote questionnaire survey for contract project for client satisfaction of services. Please note address has changed.

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Quality Scale Survey Document Transcript

  • 1. QUALITY SCALE SURVEY EFAX TO: 208-361-3883 Name: Type of Service: Date: For each item identified below, circle the number to the right that best fits your judgment of its quality. Use the scale above to select the quality number. Scale E x c P Description/Identification of Survey Item e o Fair Good ll or e n t 1. Were the details of the project communicated clearly and effectively? 1 2 3 4 5 2. Did the service/product meet your expectations? 1 2 3 4 5 3. Was the customer service professional and courteous? 1 2 3 4 5 4. How was the service regarding the process and procedures? 1 2 3 4 5 5. Was the writing material of quality and proficient in meeting your 1 2 3 4 5 needs? 6. How was the revision/draft copy process? 1 2 3 4 5 7. Was the service/product delivered in a timely manner? 1 2 3 4 5 8. Was the payment transaction process convenient? 1 2 3 4 5 9. Are you satisfied with the final product? 1 2 3 4 5 10. Did we accommodate your overall needs/requests? 1 2 3 4 5 11. Would you use services in the future based on your experience? 1 2 3 4 5 12. Would you recommend services to others? 1 2 3 4 5 Thank you for completing the survey. Your business is greatly appreciated. You may efax your survey or mail to: PO Box 723411, Atlanta, GA 31139-9998. There is a 10% discount upon a referral for your next project. Making Our Creative Image Work for You! Yolanda Berry; Writer & Consultant