March – September 2011   Professional development   to do list:                            find the right skill-building  ...
Look for this icon throughout the catalog.                                                                                ...
Offered in exclusive partnership with William                                                                          Off...
Change Leadership: How Leaders Drive                                                                                      ...
Facilitated online offering                                                                                               ...
Offered in cooperation with DePaul                                                                                        ...
Core offering in the OD Certificate Program                                                                    Offered in ...
Announcing a revolutionary way to                                               Consulting Skills                         ...
Offered in exclusive partnership with William Rothwell, Ph.D., SPHR                                       Upcoming events ...
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
2011 Linkage Training Catalog
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2011 Linkage Training Catalog

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2011 Linkage Training Catalog

  1. 1. March – September 2011 Professional development to do list: find the right skill-building opportunities work towards achieving critical professional goals take the next step in my career development empower my team with b y t er tools for success is eg -5555 o 4 u r 02 n y 781- e l wh Cal tails . % ! e e 15 h 31 for d av arc S M200 Wheeler Road, Burlington, MA 01803 • 781.402.5555 • www.linkageinc.comAtlanta • Boston • New York • San Francisco • Athens • Bangalore • Brussels • Hamilton • Hong Kong •Istanbul • Johannesburg • Kuala Lumpur • Kuwait City • Mexico City • Rome • Seoul • Shanghai • Singapore •Sydney • Vilnius
  2. 2. Look for this icon throughout the catalog. Linkage was named a Top 20 Leadership Training Company by Training Industry in 2009 and 2010. table of contents change & transition management Leading Organizational Transition: Train-The-Trainer Program .....................................................4 Managing Organizational Transition ..........................................................................................5 Change Leadership: How Leaders Drive Organizational Change ..................................................6 Change Leadership Online ........................................................................................................8 organizational development The Organizational Development Certificate Program ...............................................................10 Introduction to Organizational Development .............................................................................12 Organizational Analysis and Design .........................................................................................12 The OD Lab for Experienced Practitioners ................................................................................13 Consulting Skills ....................................................................................................................15 Today’s HR: Designs for Strategic Partnerships ........................................................................16 leadership & management development The Leadership Development Certificate Program ....................................................................18 Design and Implement Leadership Development Systems.........................................................19Why attend? Design and Implement Succession Management Systems ........................................................19 High Impact Relationships: Enhance Your Emotional Intelligence................................................20 Leadership Assessment Instrument™ (LAI) Online Certification Program.....................................21 Linkage Online delivers: Strategic Thinking ..................................................................................................................22 • live, facilitated courses, blended learning solutions, and interactive toolkits Systems Thinking ...................................................................................................................22 • hands-on learning without leaving your desk The Coaching Leaders Certification Program............................................................................23 • feedback from Linkage’s consultants and peers on business challenges • interactive tools to help with action planning on-site workshops • blended learning and custom options Change & Transition solutions .................................................................................................24 Leadership & Management solutions .......................................................................................25 Current offerings include: • Change Leadership Online—see p. 8 virtual and blended learning solutions • Leadership Assessment Instrument™ (LAI) Online Certification Program— see p. 21 Connecting as a Leader: Communicating for Impact .................................................................28 • Connecting as a Leader: Communicating for Impact—see p. 28 Management Skills Online ......................................................................................................29 • Management Skills Online—see p. 29 Available in an open-enrollment format or as private sessions for your teams. Linkage Training Programs are approved by the following organizations: Please visit www.linkageinc.com or call 781-402-5555 for more details.
  3. 3. Offered in exclusive partnership with William Offered in exclusive partnership with William Bridges & Associates Bridges & Associates March 29-31 May 2change & transition management change & transition management CHI .................. LOT311 Managing Organizational Transition CHI ................MOT511* Leading Organizational Transition: April 26-28 Tuition: $795 Train-The-Trainer Program BOS ................ LOT411 Today’s business challenges require organizations to be prepared for Duration: 1 day May 17-19 the effects of change. If not managed correctly, even change derived SF ................... LOT511 from the best intentions can have an adverse effect on an organiza- Even with a change strategy in place, plans are abandoned, implemen- *Special pre-summit June 21-23 tion. The assumption that individuals will automatically learn to workshop at the OD tation is delayed or employee resistance is unexpectedly high. Proper Summit. Register for DC................... LOT611 adjust to change is false. Experience suggests that if not properly management of the human side of change is the critical missing link both and save $100. implemented, change has the potential to leave people feeling resent- in change initiatives. In exclusive partnership with William Bridges September 13-15 ful, unmotivated, and confused at a time when commitment to the & Associates, Linkage offers the highly-acclaimed Three-Phase CHI .................. LOT911 organization is crucial. Transition Model to address the human side of change. William Bridges’ model has provided individuals and organizations across sec- Tuition: $2,595 Learn how to facilitate your employees successfully through the chal- tors with a framework and tools for successfully embracing change. lenges of transition, whether in the context of a merger, downsizing, Duration: 3 days or other organizational change. Walk away with the skills necessary to guide your employees smoothly through the change process. Who should attend REGiSTER HR and OD professionals with a background in change management Who should attend Managers who are responsible for implementing and facilitating change within their organization Benefits & outcomes • Lead individuals through strategic change initiatives Free bOOk! Three-Phase Benefits & outcomes • Develop coaching skills to help employees deal with change TransITIOn MOdel All attendees • Ensure that an adequate change management plan is in place and loss receive a free copy of Managing Transitions: • Determine where people are in the transition process • Become part of an established network of Certified Bridges Making the Most of Trainers • Develop steps for helping people let go of the old way of do- Change. ing things and make clear endings Program curriculum • Understand the critical difference between managing change and facilitating transition This program certifies participants to deliver two skill-building workshops: • Assess the effectiveness of a current change plan • In Managing Organizational Transition, learn to teach leaders the skills to successfully lead The Three-Phase Transition Model, others through transition with less disruption and sustained productivity • Create and implement effective strategies to facilitate the developed by William Bridges will serve endings, the neutral zone, and the beginnings as a critical tool to help managers their • In Individual Transition in Organizations, learn to teach individuals how to handle internal transitions caused by change with less disruption and distress to their lives direct reports through the human side of change. Complimentary ongoing resources • Order materials online for your deliveries • Attend free quarterly webinars on transition topics Program based on the change and transition work of William and Susan Bridges For over two decades, William Bridges & Associates has helped organizations and individuals deal more effectively with change. A pioneer and leader in the field of transition management, William Bridges is widely recognized for his breakthrough thinking on how to help people deal productively with change. Susan Bridges has provided leadership consulting and executive development services to individuals and organizations experiencing transition management issues for over twenty years, partnering with leaders who must initiate change and transition in their organizations. Fantastic. Thought provoking, practical, and very For large organizational roll-outs, call Linkage at 781-402-5555 to learn about cost effective licensing op- tions. “ relevant. Murdo Mackay // Group HR Manager, Cairn Energy PLC4 ( 781.402.5555 8 www.linkageinc.com 5
  4. 4. Change Leadership: How Leaders Drive March 15-16 Organizational Changechange & transition management SF ..................... CL311 June 15-16 CHI .................... CL611 Leaders today recognize the imperative to change—yet only a handful are equipped with the right tools to create effective change within their August 16-17 teams, divisions, and organizations—leading to approximately 75% of BOS .................. CL811 change initiatives failing. Learn how to apply critical change leadership >> interactive, licensable toolkits. concepts and tools, and receive a change leadership process to ensure Tuition: $1,395 your organization realizes the benefits of real change. Discussions, Duration: 2 days Linkage designed three online toolkits to help you and your team successfully manage activities, assessments, simulations, and application to participants’ own real-world changes help embed the learning and ensure skill change and transition initiatives, and sustain and track progress. These toolkits are a development. REGiSTER great fit for large scale organizational roll-outs and support training and development This program is also offered in a facilitated online format. (see p. 8 initiatives related to change and transition. for details) Note: This program is not open to independent consultants or consulting firms. Change Managing individuaL Who should attend Leadership organizaTionaL TransiTion in Leaders and managers charged with driving change, as well as HR/OD professionals TooLkiT TransiTions organizaTions 13 best practice tools and ap- TooLkiT TooLkiT Benefits & outcomes proaches for successfully lead- Offered in exclusive partner- Offered in exclusive partner- ing change with your team and ship with William Bridges & ship with William Bridges & • Learn a step-by-step process for leading successful change within your organization. Associates Associates • Communicate a compelling change message to gain greater commitment A partial list of tools in this 10 tools designed to equip 10 tools designed to give em- • Unlock resistance and remove obstacles to change toolkit: managers with effective meth- ployees effective methods for • Tool 1—drivers of Change ods for helping teams transi- more successfully transitioning • Assess personal and organizational readiness to take on the challenge of change Map tion through change. through change. A model/template which al- A partial list of tools in this • Tool 1—Individual lows leaders to inventory the toolkit: Transition readiness obvious and surface the less assessment obvious forces that are driv- • Tool 1—how “FIT” Is Your A two-part assessment that ing the need for change. Team? measures your resilience A survey of the readiness of • Tool 2—Pre- in undertaking a specific your team to deal effectively Implementation survey change. with a specific change. A survey that considers how • Tool 2—Changes in Your • Tool 2—Transition Map See how coaching can well thought-out the current change initiative is and to A two-part process to enable life A template for categoriz- you to: a) collect observa- benefit your organization. plan accordingly. • Tool 3—business Case for tions about the reactions of ing and capturing current changes in four key areas of team members to a specific Change your life. change and; b) gauge where A template for constructing Join us for a FREE a compelling business case each of your team members are in relation to their ac- • Tool 3—resilience building Plan Coaching Webinar. Visit for your change initiative. ceptance of the change. A two-step process for …and 10 other tools designed identifying how you are www.linkageinc.com/ to help make your next change • Tool 3—Personal Impact impacted by change and analysis freecoachingseries for details. intiative a success. Visit www. A framework for consider- healthy actions that can help you cope. linkageinc.com/toolkits for ing the impact of a specific more information. change on individuals on …and 7 other tools to equip • Coaching for Organizational Change your team. your employees to successfully March 23, 1:00pm EST face transition head-on. …and 7 other tools to help you • The Art of Coaching Business Leaders manage through transition. June 23, 1:00pm EST • Using Assessments in Coaching Both transition toolkits are a complement to transition pro- September 21, 1:00pm EST grams offered through Linkage. Call 781-402-5555 to learn how you can use these toolkits to make your next change initia- • Measuring the ROI of Coaching tive a success. December 19, 1:00pm EST6
  5. 5. Facilitated online offering Live online sessions arechange & transition management Change Leadership Online held from 1–2:30pm EST. This date signifies the start date of the Change Leadership Online is a highly participative and collaborative series: program comprised of seven online facilitated sessions conducted by 6/2 an expert change consultant from Linkage. This program provides CLW611 in-depth exposure to critical change leadership concepts and includes pre- and post-program assignments to ensure participants move Tuition: $1,695 beyond simply understanding to real application of their learning. This program is Each participant will receive a detailed participant guide and access to models and tools in Linkage’s virtual classroom. great for teams. Special pricing for Linkage Training is right in your backyard. teams of 3 or more. Throughout the program, each participant will create and add to an individual Change Action Plan based on a critical change initiative they Call for details. Save on time and travel. are responsible for within their organization. Participants will be able Duration: 7 live Linkage training offers over 35 to transform their business through the application of best practices to online sessions up skill-building workshops in cities the development and implementation of their Change Action Plan. This to 90 minutes in length; scheduled across the U.S. including: is action learning in its truest form. on a weekly basis Want us to come to your city? • Boston Topics explored include: Driving change, making the case for change, where possible. securing support, communicating the vision and strategy for change, Call 781-402-5555 for pricing on • Chicago removing barriers, coaching through change, and measurement. REGiSTER hosting a program at your site. • Dallas Note: This program is not open to independent consultants or consulting • New York firms. See the inside back cover for a complete • San Francisco Who should attend schedule of workshops available in each city. • Washington, D.C. Leaders and managers charged with driving change within their organization, as well as HR/OD pro- fessionals responsible for guiding the organization through change; teams are encouraged to attend Benefits & outcomes • Learn a step-by-step process for leading successful change Looking for a world-class curriculum for • Unlock resistance and remove obstacles to change your managers and leaders? • Assess personal and organizational readiness to take on the challenge of change Call to learn more about bringing key programs to your organization. • Interact with your classmates in a virtual classroom setting (see p. 24 for details) • Walk away with a powerful Change Action Plan developed throughout the program On-site Training—Bring one of our expert facilitators to deliver a Linkage program at your site: • Realize cost savings on travel and program design • Receive targeted content tailored to your organization’s needs • Explore proprietary issues while fostering a greater level of communication The workshop has been a great experience for me “ • Decide when, where, and how the program should be rolled out for greatest impact personally. The tools were very practical, and I have • Flexible half- to multi-day formats available for many of Linkage’s programs already begun to use some of them in my work. George Higgins // Organizational Development & Learning, Also call to learn more about custom Train-The-Trainer options for select programs. Human Resources, Harvard Vanguard Medical Associates We highly recommend registering for this program a minimum of 4 weeks prior to the start date to begin the pre-work assignments.8
  6. 6. Offered in cooperation with DePaul Certificate curriculum Processes & Tools Direction-Setting University in Chicago Certificate length: Based on your career and development interests, select programs in align-organizational development organizational development Four courses (not Organization ment with the dimensions of the Organizational design Wheel™ that are The Organizational Development Certificate concurrent), at least one of which must be most relevant to your work. People Program a core course and the remaining three courses must be chosen from The practice of organizational development—the focus on structures, the selected track and/ Core CurriCulum systems, and processes that impact people and performance—has or shared electives; introduction to Organizational Development (p. 12) X never been more critical. Organizations that aspire to greatness are recommended program increasingly turning to OD practitioners to help them get there. completion is within 12 Organizational Analysis and Design (p. 12) X months. The OD Lab for Experienced Practitioners (p. 13) X Schedule: Who should attend OrganIzaTIOnal desIgn Wheel™ ELECTiVE COURSES See individual courses OD, training, and HR for complete schedule Change Leadership: How Leaders Drive Organizational Change (p. 6)* X professionals who want with locations. to acquire best-in-class Organization Strategy Change Leadership Online (p. 8)* X and Dual certification: Structure OD methodology and Goals If you are interested Organizational Development Summit X techniques to enhance Dire in The Organizational Learning n cti tio their impact and drive Information za o n- Leadership Development Certificate Consulting Skills (p. 15) X nia Se true business results Org Program as well tting Mission and Today’s HR: Designs for Strategic Partnerships (p. 16) X Vision as The Leadership Proc Performance Development Certificate Design and Implement Leadership Development Systems (p. 19)* X Benefits & outcomes es es Measures e Processes o pl s & Tool Pe and Program—see p. 18, s Rewards you may be able to Design and Implement Succession Management Systems (p. 19)* X • Learn practical OD leverage up to two tools and resources Systems Culture High Impact Relationships: Enhance Your Emotional Intelligence (p. 20)* X electives to accelerate • Earn enhanced the completion of both. Leadership Assessment Instrument™ (LAI) Online Certification Program (p. 21)* X credibility as an OD Tuition: Strategic Thinking (p. 22) X professional $4,895 which repre- sents a 15% discount Systems Thinking (p. 22) X • Strengthen your own OD platform when paid in full at • Join an expanded network of OD professionals the time of registra- *Also a course in The Leadership Development Certificate Program (p. 18) tion. (Note: There is an additional fee of $180 if Program curriculum you select High Impact Relationships, $450 The curriculum is based on Linkage’s Organizational design Wheel™. This model defines the characteristics—organization, direction- for the LAI™ Online Did you know that Linkage’s Organizational Development Summit is Certification Program setting, people, process, and tools—common to high-performance or Change Leadership an elective in the Organizational Development Certificate program? workplaces: Online as one of your courses.) Don’t miss this opportunity to receive best practices as part of • Organization: Programs that define how high-performing orga- nizations connect their resources to ensure the utmost levels of your curriculum! productivity • direction-setting: Programs that help practitioners become business partners on critical is- sues—such as where is the organization heading, who should be leading it, and how the vision should be communicated • People: Programs to guide practitioners through the methods and tools needed to drive a culture of performance and trust in order to optimize the organization’s capabilities • Processes & Tools: Programs designed to help facilitate change initiatives that add direct value to the bottom line May 3–5 • Chicago Here’s how it works: 1. Call 781-402-5555 to register for the OD Certificate. 2. Attend the Organizational Development Summit in Chicago on May 3–5 and receive credit towards the completion of your OD Certificate. 3. Choose three other OD-related workshops to complete your OD Certificate. www.linkageinc.com/od10 ( 781.402.5555 8 www.linkageinc.com 11
  7. 7. Core offering in the OD Certificate Program Offered in exclusive partnership with Geoff Bellman and a core offering in March 22-23 the OD Certificate Program See www.linkageinc.organizational development organizational development Introduction to Organizational Development CHI ................... OD311 com for fall dates. May 17-18 The OD Lab for Experienced Practitioners Tuition: $1,495 DC.................... OD511 To compete in today’s marketplace, organizations must design and Duration: 2 days implement the structures, processes, and systems that will allow their September 13-14 Influence and credibility are essential for the experienced consultant to people to flourish—and that will spur change and growth. In this CHI ................... OD911 make a strategic organizational impact. In this collaborative learning program, receive an introduction to the discipline of organizational environment, you will share best practices and discuss real business development, a simple yet effective lens to help you properly view Tuition: $1,395 cases to analyze the effectiveness of your own approach. You will also gain practical insights, based organizational change. You’ll learn how to apply a core OD process to Duration: 2 days on the work of Geoff Bellman, on the core competencies needed to drive the consulting process. This diagnose issues and build momentum for change. program will be facilitated by select Linkage faculty. REGiSTER Who should attend Who should attend New OD practitioners and anyone with little or no background in OD OD practitioners who want to strengthen their ability to forge more powerful client partnerships Benefits & outcomes Benefits & outcomes • Connect your OD initiatives to strategic business models • Identify and avoid the most common derailers of your OD initiatives • Use the action research process to diagnose opportunities for improving the organization • Develop your individual action plan to focus your OD approach • Define critical success factors and target specific interventions for • Sharpen the metrics of your OD initiatives to drive business results hard-hitting, bottom-line OD • Articulate your role as an internal OD consultant Program based on the content and research of Geoff Bellman • Walk away with practical tools and advice that are immediately applicable to your OD initiatives Geoff Bellman has been consulting to organizations for forty years. Geoff’s five books are in print and available in ten languages. Titles include Getting Things Done When You Are Not In Charge, The Beauty of the Beast, and The Consultant’s Calling. Geoff helped found the Community Consulting Partnership, a network of consultants who grow by giving their time to the not-for-profit world. Core offering in the OD Certificate Program Organizational Analysis and Design March 24-25 CHI ....................DA311 We knoW CoaChing. April 19-20 DC.....................DA411 Linkage has trained over 3,500 executives and The design of an organization can impact everything, from proper leaders on mastering coaching skills. work flow to ultimate success at the bottom line. Participants in this June 22-23 program will learn the dynamics, processes, and challenges inherent in CHI ....................DA611 We work with leaders and teams to drive analyzing and designing an organization to achieve business results. Explore a systematic approach for guiding an organizational design September 13-14 behavioral change. BOS ..................DA911 effort—from problem identification, to design recommendations and planning the transformation. We equip them with the insights, strategies, and Tuition: $1,395 skills to meet the challenges that lie ahead. Duration: 2 days Who should attend OD practitioners and anyone with a background in OD methodology REGiSTER Our coaching solutions include: • one-on-one coaching Benefits & outcomes • coaching executive teams • Identify problems, key roles, and phases in the organizational analysis and design (OAD) process • proven assessment tools • Leverage the two critical domains of OAD work—analyzing the current business model and facili- • on-site and open-enrollment coaching tating design enhancements programs: The Coaching Leaders • Ensure your analysis, design, and transformation efforts follow a systemic approach aligned with Certification Program and Coaching for the organization’s mission and values Business Leaders Visit www.linkageinc.com/coaching or call 781-402-5555 to learn more.12 ( 781.402.5555 8 www.linkageinc.com 13
  8. 8. Announcing a revolutionary way to Consulting Skills April 26-27 organizational developmentaccelerate the development of leaders— Every day, consulting extends throughout organizations on an CHI ....................CS411the Linkage Leadership Institute. informal and formal basis. In its more challenging manifestation, consulting requires the ability to build a trusted relationship and Tuition: $1,395 Duration: 2 days provide advisory services to others. Through this program, learn how to consult effectively from experienced consulting professionals who have developed a process to construct, contract, engage, and gauge REGiSTERThe Linkage Leadership How will your leaders benefit? consulting relationships from concept to measurable results.Institute is built on a • Learn from world-class facultyproven model that has Who should attenddeveloped leaders in over • Compare best practices in teams Professionals from any industry including HR and OD, as well as consultants with less than five years comprised of high impact leaders60 countries. of internal or external consulting experience • Develop the competencies and skillsBring this program to necessary to become a better leader Benefits & outcomesyour organization or join • Receive facilitation, assessments, coaching, • Learn the critical roles a consultant must play (from Linkage’s Compleat Consultant Competency activity-based simulations, case studies,our open-enrollment and company specific projects Model™)offerings. Call to send • Frame consulting projects and engage participants from the start • Become part of the LinkageNetwork—ayour team to the March learning community designed to fast track • Identify and overcome natural hurdles in the consulting processprogram in Washington, your high performers’ development • Debrief and refuel yourself for the next consulting challenge that comes your wayD.C. • Introduce mutually-agreeable criteria for success from the client’s standpointCall 781-402-5555 to learn more. Linkage’s targeted assessments drive the bottom line. ✓ Leadership Assessment Instrument™—based on Linkage’s research with Warren Bennis—measure the critical competencies of your leadership team (See our online certification program on p. 21) ✓ C-Sail—Linkage’s powerful 360-degree assessment focused on critical communication abilities and distinctive styles for success as a leader ✓ HiPlay—in-depth assessment of your team to enable them to achieve true, lasting breakthroughs and commit to key actions ✓ Essential Coach™—provides in-depth data on how a coach is performing, building partnerships, and maximizing professional growth Linkage offers flexible certification options for resellers, and OD and LD professionals. Call 781-402-5555 to learn more. ( 781.402.5555 8 www.linkageinc.com 15
  9. 9. Offered in exclusive partnership with William Rothwell, Ph.D., SPHR Upcoming events Visit www.linkageinc.organizational development Today’s HR: Designs for Strategic Partnerships com for fall dates. Tuition: $1,595 As businesses become more complex and leaders are forced to rise to Duration: 2 days the occasion during times of uncertainty and change, it is vital that HR does the same. Some HR organizations have gone through the process of fundamentally re-purposing what they do and why they exist, but little has been shared on which organizational design option will effectively achieve strategic goals. In this program, participants will examine a case study on how HR departments have transformed April 4–6, 2011 • Atlanta, GA October 9–14, 2011 • Palm Desert, CA their resources by employing business and OD skills to become a strategic partner and leader. This As the nation’s most respected diversity program, program will be facilitated by select Linkage faculty. In its 13th year, The Global Institute for Leadership The Leading Diversity Summit plays a critical Development (GILD) is a leadership development role in creating and sustaining inclusive work program that combines the depth of an immersion Who should attend environments. The program brings together a learning workshop, the reliability and prestige of dedicated community of over 900 top diversity HR and OD professionals who want to make their HR team function as strategic business agents a university executive education program, and practitioners and line leaders to exchange best the pace and scale of a world-class conference to practices and strategies for success. provide accelerated, transformational leadership Benefits & outcomes Free www.linkageinc.com/div growth. • Implement a formal plan on how to best configure your HR bOOk! www.linkageinc.com/gild organization to meet business goals All attend- ees receive • Understand key global trends in the workforce that will have the a free copy greatest impact on HR of Human Resource • Transform the role of your HR function at an individual and Transform- ation. organizational level Based on the work of William Rothwell November 14–16, 2011 • Chicago, IL William J. Rothwell, Ph.D., is recognized globally as an expert on succession planning May 3–5, 2011 • Chicago, IL The Women in Leadership Summit equips women and management, serving as the national thought leader for a best practices study of leaders with the strategies and skills to catalyze The Organizational Development Summit addresses succession that examined 18 multinational corporations. Rothwell’s publications include change, accelerate development, gain visibility, Effective Succession Planning and The Competency Toolkit. the OD practitioner’s highest priorities and challenges with the latest and most pertinent and create sustainable operating results. The event tools and information from thought leaders, boasts more than 6,000 alumni and hundreds of practitioners, and world-class keynote speakers. world-class speakers. www.linkageinc.com/od www.linkageinc.com/wil For more information on these events, call 781-402-5555. It is clear that Linkage instructors are experts in the “ field; they have a sincere desire to impart knowledge and see others do well; and they have a variety of new ideas and tools that are practical enough to use in the “real world.” Linda Ontiveros // Sr. Manager, Training and Organizational Development, interDigital Communications, LLC16

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