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    Issip ccss summit_09132013 ym Issip ccss summit_09132013 ym Presentation Transcript

    • 12013 ISSIP and/or its affiliates. All rights reserved. ISSIP Introduction to California Center for Service Science Yassi Moghddam Executive Director, ISSIP yassi@ISSIP.org twitter: @yassi_moghddam (408) 318-0332 www.issip.org September 13, 2013
    • 2013 ISSIP and/or its affiliates. All rights reserved. 2 Who…. Charlie Bess, BOD Member, Vice President, ISSIP; HP Fellow, and VP Ammar Rayes, President, ISSIP; Distinguished Engineer, Cisco Services Jim Spohrer BOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM Yassi Moghaddam Executive Director, ISSIP; Formerly Bell Labs, AT&T, Lucent, Wells Fargo, & several startups Ana Pinczuk BOD Member, ISSIP; SVP Transformation, Cisco Services Haluk Demirkan BOD Member, ISSIP; Professor University of Washington Ralp Badinelli BOD Member, ISSIP; Professor Virginia Tech Founded, July 2012 Jeff Welser Vice President Elect, ISSIP; Director Services Research, IBM
    • 2013 ISSIP and/or its affiliates. All rights reserved. 3 3 Why?   Our world is becoming more interconnected and complex   Yet most organizations operate is silos   Most professional organizations do a great job of focusing on one discipline, function, or industry sector ISSIP is a professional society designed to focus on the interconnected nature of value co- creation for smart service systems (tech, biz, social, etc.) BREADTH DEPTH T-Shape professionals can innovate across traditional boundaries
    • 2013 ISSIP and/or its affiliates. All rights reserved. 4   Professional Development   Education   Research   Practices   Policy Making “To promote service innovations for our interconnected world.” Through: Special Interest groups Committees Chapters Students Mentorship Our Mission Ambassadors - Individual Members: > 360 - Institutional members: 3 and growing - Service Systems: ICT, Education, Healthcare, Transportation, Financials, Energy, Government - Universities: 55+ - Countries: 37+
    • 2013 ISSIP and/or its affiliates. All rights reserved. 5 ISSIP Special Interest Groups   Existing SIGs - Cloud Mobility - Education & Research - Energy and Power - Service Futures - Software Defined Networks - User Experience  Other topics: must relate to smart services…. Big Data & Analytics, IoT, Globalization, Innovation Tools & Methods, and more…  SIGs are proposed by members and approved by the Board of Directors. 5 Outcomes • White papers, journal articles • Influencing Standards • Workshops • Co-sponsoring or presenting at conferences • Surveys • Research best practices for smart service systems
    • 2013 ISSIP and/or its affiliates. All rights reserved. 6 ISSIP Ambassadors   More than 15 Ambassadors and growing…   Link ISSIP to other professional associations, research centers, conferences, etc.   Help ISSIP co-sponsor activities in other conferences more... http://www.issip.org/learningcenter/ valuenetwork/
    • 2013 ISSIP and/or its affiliates. All rights reserved. 7 7 Academia-Industry-ISSIP Students Mentorship   Goal: Co-create a superior mentorship expience between ISSIP members including college students academics, industry professionals, policy makers, and members of other professional societies   Focus: projects that address real business and societal challenges   Platform: pipeline of smart service projects of mutual interest to: • Students that make them more competitive for smart service jobs • Academicians, for smart services case development, and research • For industry partners to test a vetted pool of talent for hiring   Participating Universities so far: Hult SF, SJSU   Participating Companies so far: IBM, Cisco, HP   Sample outcomes: http://www.issip.org/ISSIP-student-mentorship- pilot-may to august-2013/ Regions 2.0 San Jose State University, IBM, Cisco, HP, and ISSIP now designing new templates for regional development through service innovation! Mentorship JobInternship
    • 2013 ISSIP and/or its affiliates. All rights reserved. 8 Professional Development   ISSIP Certification, Badges, and Seals - Certification Committee Chair: Professor Haluk Demirkan, University of Washington, - Committee Goals:  Lead and define criteria for ISSIP certifications and badges for services, solutions, systems, courses and workshops, - In the short term: • “ISSIP Reviewed” already granted through Hult International School of Business   Courses, workshops, books, etc. - In the long term: • Develop BOK • Develop testing, certification, and auditing criteria  • Offer professional certifications   Professional Book Series – BEP, Co-editors: Dr. Jim Spohrer, Dr. Haluk Demirkan   Developing T-shape assessment instruments - Professor Lou Freund, SJSU
    • 2013 ISSIP and/or its affiliates. All rights reserved. 9 Let’s work together… 1.  Register at issip.org: http://www.issip.org/join-the-community 2.  Inquire about becoming an institutional member of ISSIP @ execdir@issip.org 3.  Join or start a SIG: www.issip.org/community/special-interest- groups 4.  Become an ISSIP Ambassador: http://www.issip.org/community/ ambassadors 5.  Join a Committee: http://www.issip.org/community/ committees 6.  Send ideas to execdir@issip.org 9
    • 102013 ISSIP and/or its affiliates. All rights reserved. Thank you! Yassi Moghddam Executive Director, ISSIP yassi@issip.org twitter: @yassi_moghddam (408) 318-0332 www.issip.org
    • 2013 ISSIP and/or its affiliates. All rights reserved. 11 ISSIP Chapters   Geographic chapters are proposed by members and approved by the Board of Directors.   First Chapter: ISSIP Germany   Chapters for Switzerland, Japan, UK, Italy, Jordan, Australia, and others are planned. 11 ISSIP Germany
    • 2013 ISSIP and/or its affiliates. All rights reserved. 12 Committees   Conferences Committee - Oversee ISSIP Conference activities   Elections Committee - Administers ISSIP Elections   Nominating Committee: - Administers ISSIP nominations for various elected positions   Operations Committee - Manages the tactical operations of ISSIP   Publications Committee: - Set guidelines for and manage ISSIP publications   Certification Committee - Leads and define criteria for ISSIP certifications and badges for services, solutions, systems, courses and workshops, develop BOK, develop testing and auditing criteria    Mentorship Committee - Oversee ISSIP-industry-academia Student  Mentorship Program   New Members Committee - Increase quantity of both Dues Paying members and Individual members