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  • 1. Wednesday, May 8, 2013 1MASTER CLASSMASTER CLASSMANAGEMENTMANAGEMENTAND LEADERSHIPAND LEADERSHIPTRAININGTRAINING
  • 2. Wednesday, May 8, 2013 2Management Skills CourseManagement Skills CourseIntroductionIntroductionBusiness will always need effectivemanagers and effective managementpractices. If management ismarginal, services and products willsuffer. If management isexceptional, services and productswill flourish.
  • 3. Wednesday, May 8, 2013 3LESSON 1 - HOW TO BE A GREATLESSON 1 - HOW TO BE A GREATMANAGER THROUGH STRONGMANAGER THROUGH STRONGLEADERSHIPLEADERSHIPIntroduction:Those who succeed in Management are GreatLeaders.As a leader you need to be proactive andcreative. As a manager you need to be directive,action-oriented and responsive. You as a leadermust get your organization to believe that thework and goals are worthwhile. As a manager,you need to make sure each individual has theskills necessary to achieve those goals. Quitesimply, it takes a strong leader to getthe group to see the big picture, and a greatmanager to get the individual to be a part of thebig picture.
  • 4. Wednesday, May 8, 2013 4Five key points to Strong Leadership (thus aFive key points to Strong Leadership (thus aGreat ManagerGreat Manager((1-Develop trust and credibility.2-Share the vision with absolute clarity.3-Be there to help them succeed - Coaching,mentoring, communicating, andlistening.4-Make the decisions and be heldaccountable.5-Keep it all under control and headed in theright direction.
  • 5. Wednesday, May 8, 2013 511--Develop trust andDevelop trust andcredibilitycredibilityWhen people trust you, they will be more inclined tofollow you. Trust is based on the respect andexpectations of a leader.these five traits will help guide you on the right path tostrong leadership.-Honesty-Integrity-Compassion-Fairness-Good relationships
  • 6. Wednesday, May 8, 2013 622--Share the vision with absoluteShare the vision with absoluteclarityclarity..Leaders need to share the vision of whatthey want their department to achieve.A way to see the dream come true is bycharting successes, as well as failures. Ifthe employees always know where theystand, they will know what part theyplayed in achieving the vision.
  • 7. Wednesday, May 8, 2013 733--Be there to help them succeed - Coaching,Be there to help them succeed - Coaching,mentoring, communicating, and listeningmentoring, communicating, and listening. . Great interpersonal skills are vital for asuccessful leader. You don’t lead by hidingbehind your desk. Be out there and find thestrengths and talents of your employees,and place them where they can shine. Theyneed to know how their strengths serve theobjectives. Show them the respect theydeserve, and you have their interests atheart
  • 8. Wednesday, May 8, 2013 8CoachingCoachingTry and help them improve their skillsto do their job better. Give themfeedback on their performance withobservations and give good advice.Use specific statements rather thangeneral comments, whether good orbad.
  • 9. Wednesday, May 8, 2013 9MentoringMentoringHelp them understand what you are allabout, guide them for a betterchance of promotion, and have themlearn about other aspects andfunctions of the business.
  • 10. Wednesday, May 8, 2013 10CommunicatingCommunicatingClearly share your visions and goals,encourage individuals and groups,praise when praise is due, and takethe time for one-on-one meetings.
  • 11. Wednesday, May 8, 2013 11ListeningListeningLet them share ideas, concerns, andknow you are approachable andcaring.
  • 12. Wednesday, May 8, 2013 1244--Make the decisions and be heldMake the decisions and be heldaccountableaccountable. . -Sift the data for facts and relevance. -Look closely at the issue at hand while neverlosing sight of the big picture. -Talk to subject experts if needed.  -Don’t make a decision too quickly unlessnecessary.  -Think about the cost-benefit for both short-term and long-term.  -Once a decision is made, do not be wishy-washy or unsure about yourself. You will beseen as a person who can be easilypersuaded with little confidence.  
  • 13. Wednesday, May 8, 2013 1355--Keep it all under control andKeep it all under control andheaded in the right directionheaded in the right direction. . You, as leader and manager, need to focus onwhat’s most important related to the visionand goals of the organization.  Everyone needs to have the same focus anddirection you have Consistency is key to maintaining control andkeep things going in the right direction. 
  • 14. Wednesday, May 8, 2013 14101101Tips, Tricks & Secrets to Success inTips, Tricks & Secrets to Success inLeadership and ManagementLeadership and Managementkey principles that will help get you started right away to asuccessful management careerPart 1 - Employee Interaction, which deals withcommunication skills.Part 2 - Professional Advice, which gives some tipson running a department.Part 3 - Personal Advice, which is focused on inner-self qualities.Part 4 - Words of Wisdom, which contains somegems to incorporate into your leadership style.
  • 15. Wednesday, May 8, 2013 15Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 271-Get them excited about a better future.  2-Make sure your employees listen to you. 3- You define, and then let your employeesconquer. 4-Make it a point to personally meet witheveryone in your department.
  • 16. Wednesday, May 8, 2013 16Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 275-Motivating a group differs from that ofmotivating an individual.  6-When motivating, focus on the employee’sstrengths and accomplishments.  7-Find the strong points and unlock theemployee’s potential. 8-Keep your employees close, but your bestemployees even closer.  
  • 17. Wednesday, May 8, 2013 17Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 279-Be personable, and show you care aboutyour employees as a person. 10-  Open communication and honesty with theteam.   11-Continually communicate.  12-.   Sometimes make them find the answer.  
  • 18. Wednesday, May 8, 2013 18Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 2713-Make your employees believe that you arein awe of their skills and that their work ischallenging. 14- Praise when praise is due. 15-Do not be scared of your employees’success. 16-Get the most out of recognition.
  • 19. Wednesday, May 8, 2013 19Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 2717-Learn what makes them learn.18-Always keep an “open door” policy. 19-Always be open, flexible andapproachable.20-Do not rule by intimidation, but don’tbe intimidated 
  • 20. Wednesday, May 8, 2013 20Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 2721-Develop a collaborative approach.22-You have to deal with conflict withconfidence.23-Have effective meetings. Communicatingwith upper management and to your staff.24-Stand behind your team.
  • 21. Wednesday, May 8, 2013 21Part 1 - Employee Interaction -Part 1 - Employee Interaction -Tips 1 through 27Tips 1 through 2725-Empower your employees.26-Get the most out of your employees. 27-Help people grow their skills and developtheir careers.
  • 22. Wednesday, May 8, 2013 22Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5328-Make sure your employees are 100% clearon the objectives. 29-Analyze the problem; map out all possibleanswers, and then implement. 30-.   If possible, take your time on making theright decision.  31-.   You need to be able to delegate.  
  • 23. Wednesday, May 8, 2013 23Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5332-.   Know how to multitask and prioritize. 33-.   Always be ready to react, embrace, andmanage change.  34-Strong teams do not need to bemicromanaged.   35-Know as much as possible of what yourstaff does daily.   
  • 24. Wednesday, May 8, 2013 24Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5336-Have a clear cut organizational chart. 37-Remember to think in terms of cost andresults.   38-Chart it out. 39-Hire, then lead, then monitor, then reward,and finally retain the right people. 
  • 25. Wednesday, May 8, 2013 25Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5340-.   Brainstorm with key members of yourdepartment or fellow managers.  41-Create an effective work environment.   42-Follow the same process you expect yourteam to follow.   43-.   Keep upper management and financialissues that are considered confidential toyourself. 
  • 26. Wednesday, May 8, 2013 26Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5344-Always be prepared for meetings.45-Post important information on the wallusing large-scale wall charts in clear viewfor all to see.46-.   Fully understand the goals of thecompany.  47-Fully understand what upper managementwants from you. 
  • 27. Wednesday, May 8, 2013 27Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5348-Under promise and over deliver.49-Make and meet your deadlines.50-Have a good understanding of the basics ofa business.   51-Be able to report the statistics that matter. 
  • 28. Wednesday, May 8, 2013 28Part 2 - Professional AdvicePart 2 - Professional Advice- Tips 28 through 53- Tips 28 through 5352.   Hold a meeting with all of your staff on thefirst day.53- The first few months on the job… Makesure you meet with key people within yourdepartment.
  • 29. Wednesday, May 8, 2013 29Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8154.   Have a positive attitude. 55.   Be passionate about the objectives andorganization.56.   Be enthusiastic and optimistic. 57.   Be self-assured yet humble with strongcharacter traits.
  • 30. Wednesday, May 8, 2013 30Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8158.   Have a high standard of excellence.59.   Be ethically sound. 60.   Be friendly, but not their best friend.61.   Be thick-skinned and ready to take risks. 
  • 31. Wednesday, May 8, 2013 31Part 3 - Personal Advice - Tips 54Part 3 - Personal Advice - Tips 54through 81through 8162.   Have a mental toughness. 63.   Be able to take criticism. 64.   Be empathetic. 65-Keep a cool head.
  • 32. Wednesday, May 8, 2013 32Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8166.   Don’t lose your temper. 67.   Dress the part.  68.   Be on time to work and any appointments. 69-Try not to leave early.
  • 33. Wednesday, May 8, 2013 33Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8170.   Try not to call out sick. 71.   When there is manual work to be done,help out.72.   Try not to gossip, be too goofy, or jokearound too much.73-Be controlled and precise in your socialinteractions.    
  • 34. Wednesday, May 8, 2013 34Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8174.   Act professional, even at parties. 75.   Take a break when needed.76.   Do what you say you are going to do assoon as possible. 77.   Be emotionally stable.
  • 35. Wednesday, May 8, 2013 35Part 3 - Personal Advice -Part 3 - Personal Advice -Tips 54 through 81Tips 54 through 8178.   Don’t be defensive. 79.   Never talk negatively about customers orother departments.  80.   Never backstab anyone, ever.81-Try being a leader outside of the workplace.
  • 36. Wednesday, May 8, 2013 3682.   Have confidence in yourself. 83.   Act the way you want others to act, walkthe walk you talk, lead by example, practicewhat you preach, etc. 84.   Honesty and integrity is key. 85.   Emulate a person who you truly respect asa leader. Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -Tips 82 through 101Tips 82 through 101
  • 37. Wednesday, May 8, 2013 3786.   Listen more than talk. 87.   Take chances and do not limit yourself. 88.   Make great impressions from day one. 89.   Say less and you will get more.   Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -Tips 82 through 101Tips 82 through 101
  • 38. Wednesday, May 8, 2013 3890.   Make sure the team sees you as aknowledgeable and dependable leader. 91.   Work smarter, not harder.92.   Always follow the Golden Rule.94.   Think like it’s a perfect world.Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -Tips 82 through 101Tips 82 through 101
  • 39. Wednesday, May 8, 2013 39Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -Tips 82 through 101Tips 82 through 10195.   Never let them see you sweat.96.   Be straightforward and always look themstraight in the eyes.98.   Always bite your tongue.99.   Learn from your mistakes, but don’t beaffected by them. 
  • 40. Wednesday, May 8, 2013 40Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -Tips 82 through 101Tips 82 through 101100. Giving up or not trying is the onlyfailure. 101- dont ignore your intuitiveness.
  • 41. Wednesday, May 8, 2013 41To be a great manager, you need to be a strongleader. Management skills pertain to finding ways toachieve the goals that the leader inspired the team toobtain.Leadership is about sharing a vision in which peoplewill want to follow to reach the goal. ·         One of the key elements in effective leadership is tonever become complacent with the business model,no matter how sound and well crafted. Effectiveleadership demands a delicate balance betweensensitivity and authority. They are never 100%satisfied as there is always room for improvement. Quick Lesson SummaryQuick Lesson Summary
  • 42. Wednesday, May 8, 2013 42Quick Lesson SummaryQuick Lesson Summary Five key points to strong leadership are when youremployees: Trust you and know that you are looking out for the good ofall. Share in your vision and want to achieve the same goalsKnow that you will do your all to help them succeed Are confident in your decisionsKnow that you have everything under control and that thefuture looks bright.THE END LESSON -1
  • 43. Wednesday, May 8, 2013 43