Yasir A. Karam
PO.Box 42215, Abu Dhabi, UAE
Mobile: +971-50-5666261
Home: +971-2-6454206
yasirkaram@gmail.com
Objective: SOA Architect, , Enterprise Architect, IT Service Manager, IT Strategist, 13 years of experience
in ERP, BPM, SOA, networking, web services, RDBMS and web development.
Name: Yasir A. Karam Children: 2
Preferred Locations: UAE, GCC Driving License: UAE (own a car)
Marital: Married Availability:1 Month Notice
Skills
IT Management: IT Strategy, ITSM/ ITIL, IT Portfolio, CoBIT 4.1
Project Management: PMI/PMBOK
Business Analysis: BPM, BPMN, BPEL
Software Engineering: SOA, UML, MDA/AMDA, RE, OOAD.
Enterprise Architecture:, TOGAF, Zachman.
Programming: VBA, ASP.NET, PHP, W3, Delphi, Bash Scripting, XML, Web Services.
Database: Firebird, MS Access, MySQL, MS SQL, RDBMS, ANSI SQL, ERD.
Operating Systems: DOS 3.0-6.0, Windows NT/2000/2003, RedHat /Fedora, Novel Netware 3.11.
Tools: MS Project, EPM, Visio, MS Office, Telelogic SA, DOORS, MagicDraw, ActiveVOS,
MATLAB, Wika.
Education:
MPhil 7/2004 – 8/2007
Software Engineering-Autonomic Computing,
School of Computing and Mathematical Sciences,
Liverpool John Moores University, Liverpool, UK
Supervised by Prof. A. Taleb Bendiab: http://www.cms.livjm.ac.uk/taleb/Projects/PGR_Projects.html
BSc Computer & Control Systems Eng. 1987-1992
Control Systems and Computer Eng. Dept.,
University of Technology, Baghdad, Iraq
Training Certificates & Memberships
2009 3 days CoBIT 4.1 Foundation - SMME – Dubai
COBIT 4.1 Foundation
2009 4 days TOGAF 8.0 - Enterprise Architecture – Shift Technologies – Abu Dhabi
Certified TOGAF Architect
2009 5 days ITSM – Service Support – CompuBase - Abu Dhabi.
ITSM Service Support
2009 3 days MS Enterprise Project Manager (EPM) – Exceed - Abu Dhabi.
Enterprise Project Management
2008 4 days ZapThink Certified SOA Enterprise Architect – AUD – Dubai.
Certified SOA Enterprise Architect
2008 5 days ITSM – Service Delivery - SMME - Dubai
ITSM Service Delivery

2008 40 PDU’s (6 weeks) – PMBOK - Cambridge Training Centre - Abu Dhabi.
PMBOK/PMI – (40 hours)
2008 3 days ITIL Foundation V3.0 - Impetus – Dubai.
Certified ITIL Foundation v 3.0
AMBCS Associate Member & Publicity Officer BCS middleast chapter - since 2007
2003 144 hours (3 months) .NET Bootcamp (6 courses) – New Horizons - Abu Dhabi.
.NET Bootcamp
 Introduction to .NET programming (24 Hours)
 Programming with VB.NET (24 Hours)
 Programming with ASP.NET (24 Hours)
 Introduction to ADO.NET programming (24 Hours)
 Securing .NET application (24 Hours)
 COM+ programming with .NET framework (24 Hours)
2001 3 days Mastering Web Development using MS Visual InterDev 6.0 – Executrain – Jordan
MCP (Microsoft Certified Professional in Web Development) – Exam 70-152.
1999
Microsoft Networking Essential
Exam 70-75
1998 30 hours (25 days) Visual Basic 5.0 Programming - International Centre for Computer Studies
Jordan
1994 3 days FoxPro 2.5 Programming - National Computer Centre - Baghdad, Iraq.
1994 15 hours 3dStudio Max 3.0 - National Computing Centre - Baghdad, Iraq
MIEU Member of the Iraqi Engineers Union (IEU) - 1992
Languages
Arabic (mother tongue)
English Excellent IELTS 6.0/9.0
French Basic (25 Hours)Le Alliance De Fransais, Abu Dhabi, UAE
Experience
8/2009 – Now - Abu Dhabi Judicial Department
Director of Services
o Enterprise Architect and member of EA program.
o SOA Architect, accountable for SOA initiative implementation at ADJD
o Service Manager for business centric IT services
o Project Manager
4/2008 – 8/2009 - Abu Dhabi Judicial Department
Service Level Manager
Duties
o Accountable for metrics KPI’s , service portfolio and service catalogue.
o Accountable for gathering requirements, baselining, BAM, service levels, & targets,
processes & polices, development and maintaining OLA’s, SLA’s & UC’s.
o Accountable for maintaining and managing all legal issues, claims, conflicts for all
project service agreements and service level agreements.
o Consulted for preparation and review of RFI’s, RFP’s, RE, Business Cases, technical
vendor proposals
o Accountable for implementing of SOP’s, establishing priorities and planning for ser-
vice growth.

Projects
- ITSM/ITIL: Project Manger
o (ITSM/ITIL): manage the project plan, kick-off’s, activity percentages, performance and
quality plans.
o Responsible of examining roles, processes.
- Enterprise Architecture: Project Manager and Principal Consultant
o TOGAF CEA, business, application, infrastructure architecture layers.
o ITIL SME, process modelling, auditing
o SOA Architecture SME; deign models, meta models, business case, service models,
security model, governance framework modelling, extraction of business LOB’s
conceptual model, BPMN modelling, Web Services and BPEL modelling.
- IT Strategy: Consultant; member of SC
o Developing IT baseline, IT Vision & Mission, review and approve IT Strategy, Initiatives
& Operational Action Plan, Performance Indicators, process maturity assessment and
strategic plan.
- Legal Research: principal consultant, technical manager
o Intelligent text mining, Arabic text indexing, class extraction, semantic search, ontology,
taxonomies, summarising of legal documents
- Enhancement of (SDLC) Initiative: Team lead and main consultant
o business architect, to deploy Agile Model Driven Architecture/Modelling methodologies; ,
Agile requirement /management/engineering, UML modelling, design patterns, agile
software project management tools, RUP, Scrum at application development division.
Used tools from Telelogic like DOORS, Tau, SA, Synergy.
- ADJD Web Presence: Project Manager
o Managed www.adjd.gov.ae site project from initiation, kick-off’s, planning, CAB
management, content management workflow, change lifecycle, process flow, QA reports,
SEO, roadmap of future enhancements end-to-end, single point of contact with web vendor
for the project duration of 45 days
- Processes, Polices and Procedures: Project Manager, SC team leader, Principal Consultant
o developing and maintaining IT processes, policies and procedures end-to-end for more
than 75 SOP’s.
1/7/2001-1/4/2008 Al - Wataniya Group
(A multinational group of companies and brands specialized in publishing, advertising and marketing,
brands below allegedly owned by same group)
1/6/2005-1/4/2008 Al Waseet Intl (AWI FZ-LLC, DMC, Dubai, UAE) www.alwaseetintl.com
IT Manager – MENA (Full Time)
 Team leader of 12 IT supervisors in 23 branches at Egypt, KSA, Kuwait, Bahrain, Qatar, Syria, UAE and
Sudan of Al Waseet Magazine; planning and managing KPI development, risk, capacity, maturity models,
IT facility, IT projects & programs, R&D, setting up IT strategy, annual budget, procurement, recruitment
and mentoring, IT operations, service delivery.
 Led project of implementing ITSM/ITIL best practices at all branches, services design, delivery and support.
 IT facility and infrastructure project manager for Al Waseet branches at Qusais, Abu Dhabi and DMC
 Developing SOP following ISO 9294, ITIL, ISO 20000-1 and ISO 17799 codes of practice.
 Charged with enterprise architecture design for the group network, from information systems, business,
people, processes, applications modelling using TOGAF, Zachman, MDA, DoDaf best practices.
 Enterprise resource planning; ERP "Advisor One" system and operation management for 19 branches;
planning, balanced scorecards, workflow and process management, backup strategies, auditing and
monitoring with enterprise reporting, (Classified Booking, Display Ads Booking, Pre-Flighting, Production,
Targeted Mass Mail, Distribution, Collection, Finance, Sales, Merchandise and CRM).
 Network design, implementation and management of hybrid LAN, WAN networks, with MAC Windows
and Linux platform.
1/7/2002-31/5/2005 Shoot LLC, Al Waseet, Layalina (Abu Dhabi operations)
IT Manager (Full Time)
• Project manager for Shoot LLC. IT branch; facility, infrastructure and operations; Abu Dhabi, Dubai and
Al Ain end-to-end.

• Solution architect and R&D for open source and Linux, plans to re-map all IT services architecture over
OSS, projects included technologies; Squid, Samba, CommuniGate, Kolab, Apache, PHP, MySQL,
Firebird, Shorewall firewall, BIND, DHCPD, Rsync, SNMP, NFS, HylaFax, OpenLDAP, Jabber,
ClamAV services.
• ERP "STM (Scratch Ticket Management)" system and operations management, business process
optimization, process management, workflow auditing and monitoring, risk management (analysing and
planning) for daily operations of inventory control, daily handover, daily cash, validation, prize control and
financial.
• Network management and security infrastructure for VOIP project, firewalls and routers management
using Cisco PIX, 3Com manageable switches, Windows 2003/Linux servers.
1/7/ 2001-4/6/2002 Shoot LLC (Amman operations)
IT Supervisor (Full Time)
• Network administration for Windows NT, 2000 standard server, multi-domain administration, ADS, ISA,
Exchange server 6.0.
• Linux administrator and Interbase DBA.
• Operations management for ERP "STM (Scratch Ticket Management)" with 6 core processes of
inventory control, daily handover, daily cash, validation, prize control and financial. I have been involved
in auditing and monitoring, daily risk analysis reports "Ticket Validation Risk and Security
Management Plan".
1/9/2000-1/7/2001 Jormall.com (An e-commerce/e-business consulting) Amman, Jordan
(Web Manager (Full Time
 Web project escalator for clients off shored, coordination of kick-off meetings, schedules, task/resource
tracking and liaison.
 Web server, security, and hardware maintenance; web training; and web support services. coordinates and
tracks work flow, schedules, projects.
 Web developer (ASP, COM, CSS, DHTML, CGI)
 MSSQL 6.0 + MS Access web database design (ERD, data models, data flow).