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Practical Aspects of the Implementation of OSS Transformation

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OSS transformation presents significant opportunities for CSPs. However, the complexity and investments involved in such projects obliges CSPs to consider an entire range of aspects. ...

OSS transformation presents significant opportunities for CSPs. However, the complexity and investments involved in such projects obliges CSPs to consider an entire range of aspects.

This presentation highlights the benefits operators can achieve from OSS transformation, defines the building blocks of a practical transformation process and emphasizes the effect of the integrated NOC on customer satisfaction.

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Practical Aspects of the Implementation of OSS Transformation Practical Aspects of the Implementation of OSS Transformation Presentation Transcript

  • Practical Aspects ofthe Implementation ofOSS Transformation
    Duby Yoely
    Vice President, Marketing and Solution Engineering
  • Agenda
    Common Starting Point and Expectations
    OSS Transformation (OSS.T) Plan
    Practical Aspects of OSS.T
     Domain Consolidation
     Fault Resolution Framework
     Vertical Integration
     Cross domain Thresholding
     Integrate OSS and BSS
  • Individual Solutions =Fragmented OSS
    Information is fragmented, prone to errors and inaccuracies.
    Manual data management by different departments and personnel.
    Unable to support the anticipated exponential growth of data.
    Architecture is not economically scalable.
  • What We Expect to Attain?
    Simplification of the complexity of merging legacy and Next Generation Networks.
    Increase the accuracy and consistency of information and make it more accessible.
    A reduction of operating and capital expenditure through efficiency.
    Improved levels of customer service through improved quality assurance processes.
  • Transformation = Survival
    “If the environment about you is changing but you aren’t, you’re vulnerable to extinction;
    and not only do you need to evolve to survive but to thrive in existing and future environments.”
    Keith Willetts Chairman and CEO, TM Forum
  • OSS Transformation (OSS.T) Plan
    6
    TTI Telecom © 2010
  • Phase I
    Phase II
    Phase III
    Service Assurance
    Domain Managers
    Service Management
    Fault Management
    Performance Management
    Consolidate
    duplicate OSSs
    Service Fulfillment
    Inventory
    Planning
    Provisioning
    Integrate to a unified OSS
    Consolidate
    duplicate OSSs
    Customer Management
    CRM/Support
    Customer Satisfaction
    Billing Flexibility
    Integrate OSS and BSS
    Consolidate
    duplicate OSSs
    Integrate to a unified OSS
    Practical Approach to a Complicated Task
  • Domain Consolidation
    8
    TTI Telecom © 2010
    Fault Resolution Framework
    Vertical Integration
    Cross-domain Thresholding
    Integrate OSS and BSS
  • Facilitating Domain Consolidation
    9
    TTI Telecom © 2010
  • Domain Consolidation in European Incumbent Operator
    10
    NorthboundFault Management
    Interface
    NorthboundPerformance Management
    Interface
    ComplementaryOSS Modules
    Interface
    Domain Managers Consolidation
    DSLAMElement Managers
    Metro EthernetElement Managers
    BRASElement Manager
    SDHElement Managers
  • Fault Resolution Framework
    11
    TTI Telecom © 2010
    Domain Consolidation
    Vertical Integration
    Cross-domain Thresholding
    Integrate OSS and BSS
  • Fault Resolution Framework
    12
    Techs / support
    Knowledgebase / www
    Fault Resolution Framework
    Network
    IP Core
    Distribution
    Radio
    Investigation
    Diagnostics
    Repair
    Alarm raised
    Query
    Fault
    Action
  • Vertical Integration
    13
    TTI Telecom © 2010
    Domain Consolidation
    Fault Resolution Framework
    Cross-domain Thresholding
    Integrate OSS and BSS
  • What Vertical Integration Means?
    “While progress towards the deployment of LTE is clearly racing ahead,operators cannot afford to neglect their existing networks.”
    Bhavya Khanna ABI Research analystNovember 2009
  • Absorbing Instead of Patching
    15
    Patching
    Absorbing
    Absorbing = Vertical Integration
  • Vertical Integration Evolution
    16


    CDMA 1X
    1XEVDO


    HSDPA
    KEEPING SAME PRACTICE ?
    LTE
  • Vertical Integration
    17


    CDMA 1X, 1XEVDO, HSDPA, LTE
  • Cross domain Thresholding
    18
    TTI Telecom © 2010
    Domain Consolidation
    Fault Resolution Framework
    Vertical Integration
    Integrate OSS and BSS
  • 3G/4G Radio-to-IP Inter-Domain Correlation
    19
    Radio-to-IP Correlation dramatically Reduce Mean-Time-To-Identify
    IP Core
    UMTS Domain
    • VAS
    • Portal
    • WWW
    RADIUS
    Gn
    Iu-ps
    Gi
    RNC
  • Integrated Thresholds Alarm Definition
    1
    10
    1
    30
    1
    10000
    1
    10
    1
    30
    1.
    GGSN FAILED_PDP_ACTIVATION_PCT:
    %
    2
    Exceed
    Exceed
    Exceed
    Exceed
    Exceed
    2.
    GGSN FAILED_PDP_ACTIVATION_PCT:
    Days
    Average
    7
    GGSN ATTEMPT_PDP_ACT:
    3000
    3.
    4.
    Radius AUTH_REQ_REJ_PCT:
    %
    1
    Radius AUTH_REJ_REQ:
    Days
    Average
    7
    5.
    Advances Alarm Condition:
    1 AND 2 AND 3 AND 4 AND 5
    Aggregated set of rules identify customer experience degradation
  • Integrate OSS and BSS
    21
    TTI Telecom © 2010
    Domain Consolidation
    Fault Resolution Framework
    Vertical Integration
    Cross-domain Thresholding
  • Integrate OSS and BSS
    22
    Customer Satisfaction
    End-to-End
    Service Monitoring
    Service Quality Monitoring has direct impact on customer satisfaction.
    Source: Gartner Dataquest Report, July 2008
  • eTOM as an Enabler to OSS and BSS Integration
    23
    Customer Experience Assurance
    ‘Conventional’
    Service Assurance
    BSS/Service Assurance
  • Closing Remarks
    24
    TTI Telecom © 2010
  • Netrac OSS Transformation (OSS.T)
    Consolidated OSS - designed to consolidate stove-pipe systems and eliminate redundancy.
    Integrated Operations - pre-integrated OSS, from middleware to the presentation layer, enables CSPs integrate adjacent OSS functionalities.
    Customer-focused OSS - Interface to Customer Management applications that bind traditional assurance applications with BSS-related customer retention functionalities.
    Risk Reduction - Cautious phased plan to show ROI from the outset, and in each phase.
    Future-proof Solution - OSS.T solution helps lower the system’s TCO and simplifies the introduction of new services.
    25
  • At The Beginning of The 4G EraOSS Transformation Is an Inevitable Prerequisite!
  • Thank You!
    For more information visit:
    tti-telecom.com/OSST
    This presentation, its content, materials ideas and know-how are the property of TTI Team Telecom International Ltd. (and its affiliates together “TTI Telecom”) and are designated as confidential. This presentation may not be reproduced, altered or distributed in whole or in part, without the express written permission of TTI Telecom. The content is provided “As Is", and in no way imply warranty or commitment. This is a Legal Notice and may not be removed or altered in any way.Copyright ©2010 TTI Team Telecom International, Ltd.