Advancing From Fault Management To Fault Resolution Framework

TTI Telecom © 2009
Advancing From Fault Management to Fault Resolution Framework
Host:Frank Colletta
Sr. Manager, Solution Engineering
Speaker:Amit Aviram
Director, Solution Engineering

Agenda
Converged NOC/SOC Challenges
How Fault Resolution Process Shortens?
What Would Make Your Life Much Easier?
The Benefits of a Fault Resolution Framework
LIVE Demonstration
Q & A
2

Converged NOC/SOC: Fault Management Challenges
Fault Resolution for advanced services is increasing
New services require in-depth technology expertise
Inextensible software architecture
Overloaded NOC - redundant/adjacent Fault Managementsystems
3

4
How Fault Resolution Process Shortens?
Fault
Failure
Closure
Service Failure
Occurrence
Alarms
Detection
Failure
Isolation
Fault
Restoration
Data Collection
Investigation Diagnostics
Repair Procedures
RepairMonitoring
MTTRSaving
Gartner, February 2009

What Would Make Your Life Much Easier?
5
multiple Fault systems
Multi-Domain alarm view
User friendly Experience
Alarm Filtering
The UltimateSystem
Interface to CRM
Multiple applications
Correlated Alarms
Single User Application
Alarm history analysis
Related Trouble Tickets
Problem Diagnostics command execution

The Benefits of a Fault Resolution Framework
Manage a resolution process (not only the fault)
Enables co-existence of underlining legacy systems
Integrative to Service Quality Management (SQM)
Supports Fault Management expansion plans
Consolidate into multi-domain framework
6

7
Demo Scenario: App. Session Fault Resolution
CSP1
CSP2
RAN Router
APPRouter
CSP3

Fault Resolution Scenario
8
Techs / support
Knowledge Base / www
Fault Resolution Framework
Network
IP Core
Distribution
Radio
Investigation
Diagnostics
Repair
Alarm raised
Query
Fault
Action

LIVE DEMO

Closing Remarks
Fault Resolution Framework is the BACKBONE of the converged network’s fault resolution process
Automation / Interaction – both are essential!
Improved client architecture simplifies complex activities
Operational Efficiency leads to Customer Satisfaction
10

Thank You,& See You Soon!
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