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The Virtual Desktop Revolution

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Virtual desktop infrastructure (VDI) represents the future of enterprise desktop computing and brings with it the detachment of OSs and applications from physical endpoints—a compelling trend that …

Virtual desktop infrastructure (VDI) represents the future of enterprise desktop computing and brings with it the detachment of OSs and applications from physical endpoints—a compelling trend that promises greater flexibility, scalability, cost savings and security benefits. The movement also represents radical, and possibly painful, changes in market dynamics for providers of endpoint hardware, software and services.

Yankee Group analysts Phil Hochmuth and Zeus Kerravala dissect the future of VDI and discuss what the technology has to offer enterprises today.

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    • 1. The Virtual Desktop Revolution Phil Hochmuth Senior Analyst, Enterprise Research Zeus Kerravala Senior VP, Enterprise Research © Copyright 2009. Yankee Group Research, Inc. All rights reserved. October 27, 2009 www.yankeegroup.com
    • 2. Agenda
      • Evolution of Enterprise Computing
      • Virtual Desktop Infrastructure: What It Is and What It Isn't
      • Today’s Workforce Demands and VDI Trends
      • Current VDI Deployments and Future Directions
      • Conclusions and Recommendations
    • 3. Evolution of Enterprise Computing
    • 4. Evolution of Enterprise Computing
    • 5. Would you like to be able to use your personal laptop or desktop at work? Poll 1
    • 6. Agenda
      • Evolution of Enterprise Computing
      • Virtual Desktop Infrastructure: What It Is and What It Isn't
      • Today’s Workforce Demands and VDI Trends
      • Current VDI Deployments and Future Directions
      • Conclusions and Recommendations
    • 7. Virtual Desktop Infrastructure (VDI): What it is
      • Virtual Desktop Infrastructure (VDI): the Yankee Group definition
        • Endpoint operating systems and data, hosted as virtual machines on a centralized server, or servers, and delivered to endpoints over a TCP/IP network
      Hypervisor PC1 PC2 PC3 PC1 PC2 PC3
    • 8. VDI: What it isn’t
    • 9. Why is VDI different? Because expectations are different
      • End-users expect the same PC computing experience they’ve always known from work and home
        • PCs are mainstream in homes and offices
          • Employees used to full-featured PCs will be unwilling to take a step back in functionality and features
        • Employees increasingly use video, multimedia and collaboration applications, which require real-time and latency-resilient performance
        • Rightly or wrongly, end-users increasingly have a sense of “ownership” over their work PCs
          • Personalized settings: wallpapers, music, bookmarks and shortcuts
          • Personal and consumer-based applications on PCs are commonplace
    • 10. Agenda
      • Evolution of Enterprise Computing
      • Virtual Desktop Infrastructure: What It Is and What It Isn't
      • Today’s Workforce Demands and VDI Trends
      • Current VDI Deployments and Future Directions
      • Conclusions and Recommendations
    • 11. Mobile, flexible computing options drive user productivity Working from home and from technology such as personal laptops, PCs and software makes workers feel more productive
    • 12. Without IT’s help, workers will figure it out for themselves
      • A familiar scenario that can drive network security teams crazy if done outside of IT’s purview
      GoToMyPC RealVNC LogMeIn Microsoft XP Remote Desktop Home PC Work PC Internet
    • 13. If workers can’t get to their desktops, they’ll bring their data wherever they want to work – somehow
    • 14. Virtual desktop momentum: what a difference a year makes Has your organization deployed or does it plan to deploy desktop virtualization? (Please select one.) (n=243)
      • Desktop virtualization deployments are widespread
        • Over two-thirds of enterprises have some level of adoption
        • Another 25% plan to adopt the technology over the next 12-24 months
          • Verticals leading the way include financial services, healthcare
            • Task workers and desk-bound office users are still primary deployment scenarios for VDI
            • Strong correlation between server virtualization users and VDI users
              • Major VDI platforms, VMware, Citrix include underlying components of server virtualization as part of the solution
    • 15. Desktop virtualization: percent of desktops virtualized Base: Asked to those who have deployed or are planning to deploy desktop virtualization within 24 months
      • VDI deployments are wide, but shallow
        • While more than two-thirds of the enterprises that say they have VDI, none of the organizations have more than a third of their total desktops virtualized
        • Most deployments are very limited
          • Departmental roll-outs
          • Specific end-user scenarios (task worker, call center, etc.)
        • Overall, VDI is not yet viewed as a viable replacement to standard endpoint PCs
    • 16. Desktop virtualization: motivations for deployment Base: Asked to those who have deployed or are planning to deploy desktop virtualization
      • Aspirational and innovative drivers for VDI are not resonating with enterprises
        • Management cost and complexity reductions are what appeal to enterprises
      • Enterprise consumerization does not drive VDI
        • Bring-your-own-PC is a popular idea associated with VDI, but it’s not what’s driving deployments in enterprises
      (n=218)
    • 17. Have you ever lost your laptop or had it stolen? Poll 2
    • 18. Desktop virtualization: barriers to deployment Top barriers are both experiential and perceived
        • Bad user experience from previous pilots, deployments, product solution demonstrations
        • Unquantifiable savings or benefits regarding:
          • Security
          • Management
          • Cost savings
      (n=243)
    • 19. Agenda
      • Evolution of Enterprise Computin
      • Virtual Desktop Infrastructure: What It Is and What It Isn't
      • Today’s Workforce Demands and VDI Trends
      • Current VDI Deployments and Future Directions
      • Conclusions and Recommendations
    • 20. Virtual desktop worker scenarios
      • What kind of worker is right for a virtual desktop?
      • Task worker
        • Call center, data entry, clerical
      • Information worker
        • User of basic office productivity tools
      • Power information worker
        • Graphic designer, CAD/engineering, stock trader, database analyst
      • Mobile information worker
        • Salesperson, executive, consultant
    • 21. Current virtual desktop deployment heat map Warm Lukewarm Cool Where the technology is taking off, where it’s not, and why Hot
      • Task worker
      • Work with a limited set of applications, data
      • Uniform PC configurations that should not change
      • Limited autonomy over device preferences
      • Information worker
      • Basic application set requirements
      • Stationary/non-mobile
      • Power information worker
      • Information security benefits
      • Difficult to support high-end graphics or real-time and latency-sensitive applications
      • Mobile information worker
      • No support yet for “offline” working
      • Scattered, mobile workforce is hard to train
    • 22. Virtual desktop deployments today Hypervisor PC1 PC2 PC3 PC1 PC2 PC3
    • 23. VDI in the not-so-distant future Hypervisor PC1 PC2 PC3 Mobile wireless users Teleworker Remote/Branch Office PC1 PC3 WAN/Internet PC2
    • 24. Future developments
      • “Mobile” virtual desktops
        • “Check-out” ability for network-based virtual machines
          • Solves the “airplane problem”
          • Will spark greater “BYOD” adoption
      Work OS Personal OS Personal Apps Client-side hypervisor Personal Data Work Apps Work Data Work OS Personal Apps Personal Data Work OS Personal Apps Personal Data
    • 25. Mobile device virtualization
      • Devices can be used to access corporate work environments
        • Replicating PC GUI on smartphones is not optimal
          • Instead, a modified work experience, delivering applications, data and other enterprise IT services
    • 26. What an Anywhere Desktop Architecture will look like
      • This can be narrowed down to several attributes, some of which are in various stages of availability today, while others are not:
        • A centrally controlled and hosted master operating system image capable of being patched, maintained and updated once, but replicated widely across the enterprise
        • Protocols for efficiently delivering not only video and I/O to end-users, but also rich media (streaming audio/video) and support for peripherals (i.e., USB devices)
        • Separation of hosted end-user identity, data and personalized settings from the virtualized “master image,” enabling employees to continue the same data-access and operating environment experience regardless of what changes are made to the virtualized master image
        • The ability to maintain a persistent endpoint computing experience, regardless of what network end-users are attached to
        • Identity, access control and data security policies that follow employees as they access virtual desktops from any location and any device
        • The ability to extend delivery of applications and operating environments to devices beyond PCs and laptops (i.e., PDAs, smartphones, netbooks)
    • 27. Agenda
      • Evolution of Enterprise Computing
      • Virtual Desktop Infrastructure: What It Is and What It Isn't
      • Today’s Workforce Demands and VDI Trends
      • Current VDI Deployments and Future Directions
      • Conclusions and Recommendations
    • 28. Conclusions: VDI will drive greater IT efficiency and end-user productivity
      • IT can move away from purchasing/maintaining client devices
        • Workers buy their own laptop/client device
        • IT leverages application virtualization and desktop virtualization to deploy the work environment
        • Work environment is encapsulated in a VM and accessed over a secure network
        • Benefits:
          • IT can centrally manage and secure
          • Malware can’t propagate
          • Fewer IT resources required to manage
          • Users have freedom to buy any client
        • Challenges:
          • VDI protocols can run poorly over the WAN
          • Highly bandwidth-intensive
          • Multimedia optimization required
          • Creates a lack of visibility into the network
          • Quality of service is hard to maintain
    • 29. Recommendations for enterprise IT leadership
      • Break from traditional thinking about where VDI fits into an enterprise.
        • VDI should not be thought of as a solution to a specific IT problem. It is a potentially transformative technology that can make every employee in an enterprise more productive, versatile, secure and manageable.
      • Prepare for another major IT management/workforce integration.
        • The advent of UC forced telecom departments to roll up IP network service groups. Similarly, network operations and applications developers have converged to support service-oriented architecture (SOA) and network-optimized Web apps. Expect this to happen between desktop support staff and the network group.
      • Include desktop virtualization as part of an enterprise-cloud architecture.
        • Virtualization, SaaS and cloud computing are reshaping IT, but the point is missed if all this infrastructure is built just to support the same old PC architecture that has been in place for the last two decades. As enterprises move applications to “internal clouds,” endpoint operating system and locally stored (and company-owned) end-user data should move skyward as well.
      • Identify your desktop security challenges and look for ways VDI might help.
        • Look for specific problems and issues VDI can solve. VDI can ease the problem of inconsistent (and possibly vulnerable) versions of client applications and OSs across the enterprise. The platform is potentially also a good solution for giving secure remote access to external groups, such as contractors, outsourcers or partners.
    • 30. Q&A
      • Did you know? Despite the economic downfall, 50 percent of large enterprises have not shifted their plans for VDI implementation over the next 12 to 24 months.
      Yankee Group’s Attitude & Behavior Surveys track this data and more. Sign up for a complimentary snapshot of our most recent results at http://www.yankeegroup.com/live/survey_data_snapshot.html
    • 31. Phil Hochmuth, Senior Analyst, phochmuth@yankeegroup.com Zeus Kerravala, Senior VP, zkerravala@yankeegroup.com Upcoming Yankee Group webinars: Mobile Commerce for the Holidays - November 17, 2009 2010 Predictions - December 15, 2009 Register at www.yankeegroup.com Thank you!