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Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
Integrate IT Strategic Planning with Performance Measurement
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Integrate IT Strategic Planning with Performance Measurement

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This presentation discusses performance modeling, measurement, and management in the context of integrating IT strategic planning with performance measurement in federal government departments and …

This presentation discusses performance modeling, measurement, and management in the context of integrating IT strategic planning with performance measurement in federal government departments and agencies. It presents a cohesive performance measurement and management mechanism across strategic planning, enterprise architecture, capital planning and investment control (CPIC), and enterprise initiatives, which can be driven down to program and project level details as well.

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  • 1. Integrate IT Strategic Planning with Performance Measurement
    Yan Zhao, PhD
    Principal, MITRE Corporation
    yzhao@mitre.org, 703-408-1339
    August 31, 2009
  • 2. Content Summary
    This presentation discusses a practice mechanism and comprehensive components involved for IT strategic planning and performance measurement integration in federal government. It contains:
    • The landscape of strategic planning and performance measurement
    • 3. IT strategic planning structure, model, and lifecycle for practice
    • 4. Performance measurement model
    • 5. IT strategic planning and performance measurement integration
    • 6. Performance management system
    1
  • 7. 2
    Landscape for Strategic Planning and Performance Measurement
    IT Strategic and Tactical Plans
  • 8. 3
    IT Strategic Planning Structure-- Components and Relationships
    Enterprise IT Strategic Planning Program
    “As Is” IT
    Strategic
    Plan
    Annual IRM
    and Performance
    Plan
    Five-Year
    Enterprise IT
    Strategic
    Plan
    Three-Year
    IT Tactical Plan
    Performance
    Evaluation
    Results and
    Action Plan
    Strategic IT
    Performance Management
    System (with repository and tools)
    IT
    Performance
    Reference
    Model
    New Business
    Requirements
    IT Strategic Planning Governance and Policy
    Capital Planning and Investment Control
    Division
    IT Strategic
    Plans
    Performance
    Data Interaction
    From divisions
    Various
    Performance
    Reports
    Updated Guidance
    From:
    Business Program Planning and Performance Measurements
  • 13. 4
    IT Strategic Planning Model
    Business Strategic Plan
    Feedback for next round
    planning process
    IT Strategic Plan
    IT Tactical Plan
    Enterprise
    Architecture
    CPIC
    Performance
    Budgeting
    IT Initiatives
    Business Programs
    Prioritized Projects
    Annual IRM and
    Performance Plan
    Annual Performance Plan
    Performance Data Collection
    Strategic IT Performance
    Management System
    Annual program performance
    reporting
  • 14. IT Strategic Planning Lifecycle Framework
    ContextUnderstanding
    Strategy Development
    Five-Year Enterprise IT Strategic Plan
    • Business goals, objectives, outcomes, and Strategic Plan
    • 15. Existing IT Strategic Plan
    • 16. IT baseline and performance results
    • 17. External drivers: legislation, policies, technology, standards, etc.
    • 18. Internal drivers: Secretary’s priorities,
    business needs, customer/stakeholder
    requirements, IG audits, etc.
    • IT mission and vision
    • 19. IT goals and objectives
    • 20. Performance goals and measures
    • 21. IT strategy model
    • 22. IT strategic planning framework
    • 23. IT strategic planning program
    • 24. Linkage with the Tactical Plan and
    Performance Management System
    How
    Why
    Performance Measurement and Evaluation
    Strategy Implementation
    Three-Year Tactical Plan
    Performance Management System
    • Strategic plan for IT infrastructure based on EA
    • 25. IT initiative update, with performance goals,
    measurements, and alignment with EA
    • Performance reference model
    • 26. Performance measurement methodologies
    • 27. Performance measurement processes (in performance data collection, analysis and reporting)
    • 28. Performance measurement tools(to support performance tracking, analysis, and reporting, as well as decision-making)
    Performance Budgeting & CPIC processes
    Annual IRM and Performance Plan
    • IT and management initiatives in scope
    • 29. Performance goals, targets, and measures
    • 30. Update of operational roadmap
    5
  • 31. 6
    Performance Measurement Model and Examples-- Planned Measures
    Guidance
    Guidance
    Guidance
    Guidance
  • 32. Performance Measurement Model and Examples-- Actual Results
    Roll-up
    Implement
    Implement
    Feedback
    7
  • 33. 8
    Framework for IT Strategic Plan and Performance Measurement Integration
    IT Tactical Plan
    IT Strategic Plan
    Performance Goals
    and Measures for
    IT Initiatives
    IT Strategic
    Mission, Goals
    and Objectives
    Performance Goals
    and Measures for
    IT strategic objectives
    Strategic
    Mission, Goals
    and Objectives
    IT ServicesInfrastructure Plan
    FEA PRM
    CPIC
    Processes
    Performance Management System
    OMB A-11
    (include GPRA)
    IT
    Performance
    Reference
    Model
    Performance data
    collection, analysis,
    and reporting tools
    Performance data
    input and update
    from initiative
    owners and
    participants
    Performance
    metadata and
    data repository
    Internal
    Business Reqs
    PART
    Various performance
    reports
    Internal and external
    auditing
  • 34. Project B
    Project B
    Project C
    Project C
    Integration of Strategic Plans, CPIC, and Performance Measurement
    Business Strategic Plan
    Performance Measurement
    and Reporting
    OPDIV major IT Investments
    Performance Reporting
    IT Strategic Plan
    Enterprise Architecture
    Provides guidance,
    requirements, and IT
    transition plan
    Provides IT strategic goals,
    implementation strategies,
    and performance measures
    Analyzes performance results,
    and reports progress on
    strategic/performance goals
    Bottom-up performance
    results collection
    Define initiatives
    and associated projects
    Project A
    Project B
    Control
    Process
    Evaluation
    Process
    Project C
    Filtering
    Filtering
    Project D
    Project E
    Project E
    IT initiatives and projects
    are defined based on
    internal and external
    drivers with complying
    with the guidance from
    EA and strategic plan
    CPIC conducts
    selection process
    that approves or denies investments
    Budget process reviews CPIC approved IT investments that approves, denies, or adjust project funds
    CPIC conducts
    control process
    CPIC conducts
    evaluation process, as appropriate
    9
  • 35. 10
    Performance Management System
    The Performance Management System consists of:
    Performance Reference Model
    Performance Measurement Model (Matrix)
    Performance Measurement Process Model
    Performance Measurement Approach
    Performance Measurement Tools
    Performance Management Framework
    It enables actual performance measurements and tracking of initiatives and IT strategic objectives
  • 36. 11
    Performance Reference Model
    A Performance Reference Model for an agency can be created based on FEA Performance Reference Model and performance measurement guidance from OMB A-11, GPRA, PART, GAO, internal business requirements, etc. The Performance Reference Model for its IT can be considered as a sub-model. The content for an agency PRM can include:
    Measurement areas and categories (what is measured)
    Multi-dimensional performance indicators
    Performance matrix
  • 37. 12
    Performance Reference Model (continued)
  • 38. 13
    Performance Measurement Process Model
    Define
    Collect
    Analyze
    Take
    Report
    Define
    Collect
    Analyze
    Take
    Report
    Measures
    Data
    Results
    Action
    Findings
    Measures
    Data
    Results
    Action
    Findings
    Source: HHS
  • 39. 14
    Performance Measurement Approach
    Identification of roles and responsibilities for performance measurement
    Identify tools for performance measurement support
    Define methods for performance measurement, analysis, and reporting
  • 40. 15
    Performance Measurement Tools
    The Performance Measurement Tools can be selected in the following categories:
    Performance measurement portal website
    Performance data collection tool
    Performance data analysis tool
    Performance data repository and reporting tool
    ** The best COTS products may be selected for separate categories, also one COTS product may be applied to multiple categories
  • 41. 16
    Performance Management Framework
    FEA PRM
    Performance measures,
    indicators, and matrix for
    performance goals of
    objectives and initiatives
    (defined by stakeholders)
    Performance Reference Model
    (A Metadata Model)
    • Measurement areas and categories
    • 42. Multi-dimensional performance indicator
    • 43. Performance Matrix
    OMB A-11
    (include GPRA)
    Internal
    Business Reqs
    PART
    Performance Management System
    CPIC
    Processes
    Internal and External
    Auditing
    Performance data
    collection, analysis,
    and reporting tools
    Performance
    Metadata and
    Data Repository
    Performance data input
    and update from initiative
    owners and participants
    Various Performance
    Reports
  • 44. Conclusion
    This presentation discussed:
    The background of IT strategic planning and performance measurement in federal government
    The structure and models proposed for IT strategic planning and performance measurement
    The practice recommendations for IT strategic planning and performance measurement integration
    17

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