ODR: Where to now? Sanjana Hattotuwa InfoShare

Dispute Resolution / Conflict Transformation A process of engaging with and transforming relationships , interests, discourses and, if necessary, the very constitution of society that supports the continuation of violent conflict CT argues against giving primacy to settlements Conflict is never resolved, but transformed to the non-violent negotiation of differences

A process of engaging with and transforming relationships , interests, discourses and, if necessary, the very constitution of society that supports the continuation of violent conflict

CT argues against giving primacy to settlements

Conflict is never resolved, but transformed to the non-violent negotiation of differences

ODR today PC’s - with some slowly moving to mobiles Largely dealing with legal, commercial disputes Text based ODR is growing - awareness / issues / actors / technology / adoption Growing academic research and publications Lawyers see ODR as complementary instead of a threat to their profession and vocation

PC’s - with some slowly moving to mobiles

Largely dealing with legal, commercial disputes

Text based

ODR is growing - awareness / issues / actors / technology / adoption

Growing academic research and publications

Lawyers see ODR as complementary instead of a threat to their profession and vocation

Sri Lanka today Deteriorating peace process Increase of human rights violations, culture of impunity 3,000 dead over the past year 215,000 displaced Active war in the North - East Attacks against NGOs, activists, journalists A beautiful country, but hell for peace and rights activists

Deteriorating peace process

Increase of human rights violations, culture of impunity

3,000 dead over the past year

215,000 displaced

Active war in the North - East

Attacks against NGOs, activists, journalists

A beautiful country, but hell for peace and rights activists

The world today

Can technology help? Is technology a guarantee of a better process? Is technology neutral? How does one determine trust online? How do you create inter-cultural dispute resolution systems? What are the problems of access and publishing content (the Great Wall of China, the Middle East)? How can technology help peace processes?

Is technology a guarantee of a better process?

Is technology neutral?

How does one determine trust online?

How do you create inter-cultural dispute resolution systems?

What are the problems of access and publishing content (the Great Wall of China, the Middle East)?

How can technology help peace processes?

Snapshots of what I do

Anti-trafficking

Disaster Relief Management

Single / One Text Support

Single / One Text Support

Single / One Text Support

Expert systems / Decision support

Inspiration Web 2.0 New devices ~ Mobile phones ICT4Peace & Citizen participation

Web 2.0

New devices ~ Mobile phones

ICT4Peace & Citizen participation

Voice over IP Streaming media WiMax / WiFi / 3G AJAX - User friendly interfaces

Voice over IP

Streaming media

WiMax / WiFi / 3G

AJAX - User friendly interfaces

New devices for ODR? $100 dollar laptop ~ 100 million per country Smartphones ~ PDA’s (Java enabled, thin client capable) Mobile phones

$100 dollar laptop ~ 100 million per country

Smartphones ~ PDA’s (Java enabled, thin client capable)

Mobile phones

Mobile growth

Smartphones for ODR

Mobile ODR Data gathering GIS co-ordinates / location, salient issues, disputant details Video / pictures Audio testimonies Mediator notes – audio / text / video Analysis Quantitative and qualitative analysis based on location, issue, disputants, identity group, gender, age, income etc delivered through SMS and available through mobile web

Data gathering

GIS co-ordinates / location, salient issues, disputant details

Video / pictures

Audio testimonies

Mediator notes – audio / text / video

Analysis

Quantitative and qualitative analysis based on location, issue, disputants, identity group, gender, age, income etc delivered through SMS and available through mobile web

Mobile ODR Dissemination SMS decision notification (in vernacular) Voice mail notification (in vernacular) Voice driven systems that work with illiterate communities (using simple voice recognition) Final outcome ODR outside of air-conditioning, using existing technology, to resolve local disputes Content and market demand to fuel the growth of technology

Dissemination

SMS decision notification (in vernacular)

Voice mail notification (in vernacular)

Voice driven systems that work with illiterate communities (using simple voice recognition)

Final outcome

ODR outside of air-conditioning, using existing technology, to resolve local disputes

Content and market demand to fuel the growth of technology

National, regional, international District, provincial Village / Local community Grassroots communities

Hybridity

Community Participation www.groundviews.lk

Community Participation radio.voicesofpeace.lk

ICT4Peace www.peacelibrary.org

ICT4Peace research.infoshare.lk ict4peace.wordpress.com

Strengthening Human Rights World’s first to feature: Any OS Any browser Any PC Any connection PC / Mobile GIS Multi-lingual

World’s first to feature:

Any OS

Any browser

Any PC

Any connection

PC / Mobile

GIS

Multi-lingual

New Communities

Key challenges Culture, lack of political will, the fear of death & cycles of violence Language - is ODR only in English? Have technology & users will come = false Vested interests, no investment in cutting-edge R&D Limited imagination (and conversely, technological determinism)

Culture, lack of political will, the fear of death & cycles of violence

Language - is ODR only in English?

Have technology & users will come = false

Vested interests, no investment in cutting-edge R&D

Limited imagination (and conversely, technological determinism)

Recap ODR with encompass solutions for deep seated ethnic conflict ODR will function from mobile devices The need for and the development of open standards based information / data exchange Emergence of voice, video, pictures, animation – interactivity ! Virtual / real-world ADR / ODR hybrid processes Redefinitions of trust, confidentiality, participation, identity, culture, reality

ODR with encompass solutions for deep seated ethnic conflict

ODR will function from mobile devices

The need for and the development of open standards based information / data exchange

Emergence of voice, video, pictures, animation – interactivity !

Virtual / real-world ADR / ODR hybrid processes

Redefinitions of trust, confidentiality, participation, identity, culture, reality

Thank You !